Short Answer Questions | Business Studies (BST) Class 12 - Commerce PDF Download

Q1: Alpha Enterprises is a company manufacturing water geysers. The company has a functional structure with four main functions – production, marketing, finance and human resource. As the demand for the product grew, the company decided to hire more employees.
Identify the concept which will help the human resource manager in deciding the actual number of persons required in each department.
Ans: Work load analysis

Q2: Bhagavati Enterprises is a company engaged in the marketing of air conditioners of a famous brand. The company has a functional structure with four main functions – purchase, sales, finance and staffing. As the demand for the product grew, the company decided to recruit more employees.
Identify the concept which will help the human resource manager to find out the number and type of personnel available so that he could decide and recruit the required number of persons for each department.
Ans: Workforce analysis  

Q3: Zenith Ltd. is a highly reputed company and many people wanted to join this company. The employees of this organization are very happy and they discussed how they came in contact with this organization.
Aman said that he was introduced by the present sales manager, Mr. John.
Benu said that he had applied through the newspaper and was appointed as a HMM.
Vaivab said that he was neither related to any of the employee of the organization nor there was any advertisement in the newspaper even then he was directly called from IIM Ahmedabad from where he was about to complete his MBA.
(a) The above discussion is indicating an important function of management. Name the function of management,.
(b) The management function identified in part (a) follows a particular process. Explain the step of this process which is being discussed in the above para.
Ans: (a) Staffing.
(b) Recruitment. It is defined as the process of researching for prospective employees and   Stimulating them to apply for jobs in the organization.  

Q4: Mr. Murthy is the HMM of Jay Hind Hospital in Vellore. He has to appoint nurses for the hospital. Since patients in the hospital are of different types, he wants to find out the candidate’s maturity and emotions in dealing with the patients. He also wants to know about the candidates’ ability to make decisions.
Explain two types of tests that Mr. Murthy can use to meet his requirements.
Ans: Two types of tests that Mr. Murthy can use to meet his requirements are :
(i) Personality test: it provides clues to a person’s emotions, reactions , maturity, value system Etc. they probe the overall the personality and are difficult to design and implement.
(ii) Intelligence test: it measures the level of intelligence quotient of an individual. It is an indicator of a person’s planning ability or the ability to make decisions and judgements.

Q5: “ Our assets walk out of the door each evening, we have to make sure that they come back the next morning.” This statements to which function of management. Explain the importance of this function.
Ans: Staffing.  

Q6: Blue Heavens Ltd. Purchased a new hi – tech machine from Germany for manufacturing high quality auto components in a cost-effective manner. But during the production process, the manager observed that the quality of production was not as per standard. On investigation, It was found that there was lack of knowledge among the employees of using these hi – tech machines. So, frequent visit of engineers was required from Germany. This result in high overhead charges.
Suggest what can be done to develop the skills and abilities of employees for producing high quality products by using these hi – tech machines. Also state how the employees and the organization will benefit from suggestion.
Ans: Training of employees is required to develop the skills and abilities of employees for producing quality products.
Benefits of training to employees

• Training reduces the chances of occurrence of accidents.
• It increases the satisfaction and morale of employees.
• It improves the quality of performance

Benefits of training to employees

• It ensures better and fuller utilization of equipment and materials.
• It increases profitability of the organization by enhancing the productivity of the employees
• It boosts the morale of the employees and reduces absenteeism and labour turnover.