Solved Questions: Business Letters- Complaints | Class 11 English Grammar PDF Download

Q.1. You are Nikhil/Nisha staying at 53, Banjara Hills, Hyderabad. Last summer, you bought a colour television from the ‘Clear Vision of Hyderabad, with a warranty of 2 years. Now you discover that the picture gets blurred every now and then. Even the sound has become defective. Write a letter to the dealer complaining about the problem and requesting him to get the defect rectified. Also request him to replace it, if needed against the warranty that goes with it. (Word limit: 200)

53, Banjara Hills
Hyderabad
7 March 20XX
The Proprietor
Clear Vision
14, Palace Road
Hyderabad
Sub: Complaint against CTV – MS-21

Dear Sir,
It was only last summer, 15 June 20XX to be precise that I bought a colour TV from you. The model is Phillips CTV – MS-21 and the Invoice No. is 1487 dated 15.06.20XX. Last week it started giving trouble. I thought that the sound problem was due to a weak signal and that it would pass, but it recurred with more frequency. When I tried to adjust the knobs the picture got blurred. Sometimes the colours fade away.
Since the TV set is within the guarantee period of two years, you are requested to get the defects rectified by your service engineer. In case the set is beyond repair, kindly get it replaced.
Hoping for early favourable action.

Yours sincerely,
Nisha/Nikhil

Q.2. You are Keerti / Karishma of 26, Mehdipatnam, Hyderabad. Last week you bought an automatic ‘VIP’ Washing Machine from Mis Tirupati Stores, Nampalli, Hyderabad. Now you find that the machine is not cleaning clothes properly and making an unbearable noise. Write a letter to the dealer complaining about the same and requesting him to change the washing machine at the earliest. (Word limit: 200 words)

26, Mehdipatnam
Hyderabad
10 March 20XX
The Marketing Manager
Tirupati Stores
Nampalli, Hyderabad
Sub : Complaint about defective ‘VIP’ washing machine

Sir,
It was only last month, 7th February to be precise that I bought an automatic ‘VTF washing machine from you. The Model No. is VIP XL-410W and the Invoice No. is 2365 dated 7 Feb., 20XX.
Last week it started giving us trouble. It is not cleaning the clothes at all. In fact the clothes remain as dirty after the mechanical operation as they were before the wash. Secondly, it has been making unbearable noise. Kindly send your mechanic to examine and repair it. In case the damage is beyond repair or a serious mechanical one, kindly replace it at the earliest as the washing machine is still within the guarantee period. Hoping for an early response.

Yours sincerely,
Keerti /Karishma

Q.3. Naveen Chaudhri of 105, Baily Road, Patna bought a HP Desk Jet 200 Printer from The Computer Centre, the sole dealer of Hewlett Packard at Ranchi, for use with his newly acquired personal computer, a month ago. Now he finds that the print quality is poor and the ink nozzles of the print cartridge get frequently clogged. The Printer has been given one year warranty against any technical fault. Write a letter as Naveen Chaudhri to the dealer complaining about the same and requesting him to attend to it. (Word limit 200 words).

105, Baily Road
Patna
20 March 20XX
The Sales Officer
The Computer Centre
Ranchi
Sub : Defective working of HP Desk Jet Printer

Sir,
It was only last month, 10 February 20XX to be precise that I purchased a Hewlett Packard Desk Jet 200 Printer from your firm vide cash memo no. 785 dated 10 Feb., 20XX. For about a fortnight it gave a very satisfactory service in my newly acquired personal computer. Now I find that the print quality is very poor.
The impression is not clear and deep. Moreover, the ink nozzles of the print cartridge get frequently clogged. This poor and irritating performance of the Jet Desk Printer has also affected the quality of my work besides dampening my spirits and mood so often.

I regret to inform you that in spite of two verbal reminders you have not sent your service-engineer to attend to the faults. I need not remind you that it is against business ethics as the fault has occurred within the warranty period. In case you do not attend to the fault within a week I shall be constrained to lodge a complaint against you in the consumers’ court.

Yours faithfully,
Naveen Chaudhri

Q.4. You are Anshuman /Rashi staying at 8, Kakatiya Nagar, New Delhi. Last month, you bought a video-camera from the ‘Ultra Modern Electronic House’, Abids, Hyderabad against a warranty of 2 years. Now you discover that there is something wrong with this camera. It doesn’t work for more than 30-40 seconds at a stretch. Write a letter to the dealer complaining about this problem. Also request him to replace this defective piece against the warranty that goes with it. (Word limit: 200 words)

8, Kakatiya Nagar
New Delhi
5 March 20XX
The Owner
Ultra Modem Electronic House
Abids
Hyderabad

Sub : Complaint against Video Camera

Sir,
I purchased a Toshiba – 7 YS. Video Camera from your showroom vide Invoice no 2675 dated 3 Jan., 20XX. May I mention that this video camera functioned well for about a month or so, but thereafter it has started giving trouble. It has only been used a few times since its purchase. However, each time it has stopped working after 30-40 seconds. It does not work longer at a stretch. After some time it does begin again but stops functioning in a few seconds. It seems that some technical defect has marred the working of this piece.
Since there is a warranty of 2 years against any technical defect, I would request you to replace this piece with another one at the earliest.
Looking forward to an early response.

Yours sincerely,
Rashi

Q.5. You are Narendra/Sheela staying at 3, Jawahar Nagar, Jaipur. Last year, you bought a Telephone Answering System with Facsimile from the ‘Electronic World’ of Chandigarh, with a warranty of 2 years. Now you discover that there is something wrong with the answering machine. It doesn’t record the caller’s message. Write a letter to the dealer complaining about the problem. Also request him to replace it, if needed, against the warranty that goes with it. (Word limit: 200)

3, Jawahar Nagar
Jaipur
9 March 20XX
The Manager (Sales)
Electronic World
Chandigarh -17
Sub : Complaint regarding Defective Telephone Answering System

Sir,
This complaint is with reference to the Telephone Answering System I bought from your showroom last year vide cash memo no. 24135 dated 4 Feb., 20XX.

This system gave a very fine service for some time and its operation was quite praiseworthy. But to my dismay, it has started creating troubles. It has developed some technical snag in that it doesn’t record the caller’s massages. And what’s the use of an answering machine which doesn’t record messages?.
Since the apparatus carries a warranty of 2 years, I would be extremely obliged if you could replace this defective instrument with another one.
Looking forward to an early response.

Yours faithfully,
Narender/Sheela

Q.6. You are Amol /Anubha staying at 162, Kailash Hills, New Delhi. Last month, you bought a cordless electric iron from ‘Premier Electronic Goods’, South Extn., New Delhi against a warranty of 2 years. Now you discover that there is something wrong with the Iron. Its heat lasts hardly for a few seconds after it is taken off the mains. Write a letter to the dealer complaining about it. Also request him to change this defective iron against the warranty that goes with it. (Word limit: 200 words)

162, Kailash Hills
New Delhi
7 March 20XX
The Sales Officer
Premier Electronic Goods
South Extension
New Delhi
Sub : Complaint against defective Cordless Electric Iron

Sir,
I bought a Cordless Electric Iron from you on 27 January, 20XX vide receipt no. 6578. I had bought it with a view to making my task easier. Unfortunately it has become even more complicated now. When it is taken off the mains, the heat in the iron lasts for hardly a few seconds. Sometimes it does not show any signs of heat even after inserting in the main switch. It seems that it has ceased functioning. You can just imagine the irritation it causes by not working when needed most. It is only in an emergency that I iron my clothes myself and at such moments this cordless iron stops functioning. Thus the piece has become a headache as it is an unreliable nuisance. Since there is a warranty of 2 years with this Iron, I earnestly request you to replace this defective piece with another one.
Looking forward to your sincere and kind cooperation.

Yours sincerely,
Anubha/Amol

Q.7. You are Amit Chakraborty staying at 81, Chitranjan Park, New Delhi. Last month you got an inverter installed at your house through ‘Electronical World’ of Lajpat Nagar, New Delhi. Now you find that the inverter is not working and the local electrician who examined it at your request has told you that it is having some technical defect. Write a letter to the dealer asking him to replace it immediately under terms and conditions of the deal. ( Word limit : 200 words)

81, Chitranjan Park
New Delhi
10 April 20XX
The Sales Manager
Electronical World
5/17, Lajpat Nagar
New Delhi
Sub : Replacement of Inverter

Sir,
It was only last month, 20th March, 20XX to be exact that I bought an inverter through you and got it installed at my house. The model is SM-576-C IV and the Invoice No. is 1679 dated 20 March, 20XX.
Last week it started giving trouble. Initially the fans and lights would run  comfortably for 3-4 hours when there was no electric supply, but these days they fail to make up the deficiency in the electric current and work for only one or two hours. The local electrician was called in to examine it and he has revealed a technical flaw in it. Since the inverter is within the guarantee period you are kindly requested to replace the set at your earliest as per terms and conditions of sale.
Please arrange a new set and send your engineer to set it accordingly.

Yours faithfully,
Amit Chakraborty

Q.8. Kumar Shanu of Bareilly has purchased a Frost-free B.L.P. refrigerator of 265 litres from ‘Life Style’, Civil Lines, Bareilly. After a month of purchase, the freezing section of the refrigerator has failed to function. Write a letter to the Sales Manager of the firm complaining about it and requesting for the piece to be replaced since there is a two-year warranty.

26 Agra Road
Bareilly
15 June 20XX
Sales Manager
‘Life Style’
Civil Lines
Bareilly
Sub: Replacement of 265 litres B.L.P. Refrigerator

Sir,
We purchased a frost-free B.L.P. Refrigerator of 265 litres from you about six months back, vide your Receipt No. C-1265 dated 10 January, 20XX. You provided us a warranty letter for two years against any technical fault.
Having used it for about a month, we now find that the freezing section of the refrigerator is not working properly. We are unable to get even a single eatable fresh when kept in it. The summer season is in full swing and we are feeling great inconvenience due to our defective refrigerator.

Under these circumstances, it is requested that the defective refrigerator may please be replaced at your earliest in order to stop further inconvenience to us. It will be appreciated if the new set is installed after proper testing.

Thanking you.

Yours faithfully,
Kumar Shanu

Q.9. You are a member of a youth club. Recently your club has purchased some furniture from Nawab Furniture Depot, Kanpur. But after a week you have noticed some defects in the furniture. Write a letter to the Manager of Nawab Furniture asking him to replace it. You are Akbar/Amina.

Eagle Youth Club
B-69 Court Road
Kanpur
1 August 20XX
The Manager
Nawab Furniture Depot
84-Railway Road
Kanpur

Sub : Replacement of Defective Furniture

Sir,
This is with reference to order no 93812 of a sofa set, wooden chairs and table worth ₹ 45,000. This is to bring to your notice that on inspection of the furniture after receipt at Club office certain defects have been noticed.
We request you to replace the furniture within a week as the Club’s general meeting is scheduled for the next week.
We hope that such mistakes will not occur in the future.
Hoping for an early replacement.

Yours faithfully,
Amina
Secretary