Commerce Exam  >  Commerce Notes  >  Additional Study Material for Commerce  >  Very Short Type Questions - Enterprise Marketing, Entrepreneurship, Class 12

Very Short Type Questions - Enterprise Marketing, Entrepreneurship, Class 12 | Additional Study Material for Commerce PDF Download

Q1. What is negotation ? (TBQ) (1 mark)
Ans. 
Negotiation is a process where two or more parties with different needs and goals discuss an issue to find a mutually acceptable solution.

Q2. Explain the meaning of CRM ? (TBQ) (1 mark)
Ans. 
Customer Relationship Management (CRM) entails all aspects of interaction that a company has with its customer, whether it is sales or service related.

Q3. Define vendor management. (1 mark)
Ans. 
Vendor management is a process of finding, qualifying and doing business with others.

Q4. How can an organization achieve timeliness ? (2 marks)
Ans.
An organization can achieve timeliness by :
(i) Setting targets with time frames.
(ii) Maintaining coordination.
(iii) Integrating various steps of operating system.

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