Class 10 Economics Chapter 5 Previous Year Questions - Consumer Rights (Old Syllabus)

Ans: Hallmark is an official mark on items made of gold.

Ans:  Consumers have Right to seek redressal against ; unfair trade practices and exploitation. If damage is done to the consumer, he or she has the right to get compensation depending on the degree of damage. One should go to the District forum if the claim of compensation amount is below 20 lakh with in thirty days of the dissatisfying event. One should go to the State i Commission if the compensation claim is between 20 lakh to one crore and to the National Commission if the claim is for more than one crore. For example, Ravi had bought a SUV, from a car dealer with 1 year warranty.
While driving it he found that it had no feature of SUV and its feature are all that of ordinary car. He filed a case in a district level consumer court in New Delhi as the car dealer agency did not respond to his repeated appeal for compensation and the claim amount was less than 20 lakh. The court verified his document. The court gave verdict i in his favour and awarded full compensation to him and framed charges against the car company for selling false j product.

Ans: The three rights of consumers are as follows:

• Right to be informed: Consumers have the right to be informed about the particulars of goods and services they purchase. This includes information about the quality, quantity, price, ingredients, and any potential risks associated with the product. If the product proves to be defective or does not meet the advertised specifications, consumers can complain and seek compensation or replacement.
• Right to choose: Consumers have the right to choose a product or service according to their needs and preferences. They should not be coerced or forced into purchasing something they do not want. For example, if a gas supply dealer insists on selling a stove along with a new connection, the consumer can legally appeal against this practice.
• Right to seek redressal: Consumers have the right to seek redressal against unfair trade practices and exploitation. If a consumer suffers any damage or loss due to such practices, they have the right to seek compensation based on the degree of damage. Consumer courts or forums have been established to provide redressal to aggrieved consumers. These quasi-judicial bodies hear and resolve consumer complaints.

Ans: (i) The government can spread awareness through posters about the legal process which people can use.
(ii) The government can spread awareness through advertisement on television channels. (iii) Consumers must be told to complain and ask for compensation or replacement if the product is found to be defective in any manner.
(iv) They must know about their rights i.e., Right to choose, Right to information, Right to seek redressal etc. They must exercise their right without any fear. If necessary the consumers must appeal in the consumer court for redressal of their grievances.

Ans: An advertisement for an online Consumer Awareness campaign to help consumers know their rights and save themselves from exploitation is given below :

Ans: Any consumer who buys goods or receives a service has the right to choose whether to buy the goods or the service. As an example, sometimes cooking gas supply dealers insist that you have to buy the stove from them when you take a new connection. Here one’s right to choose another stove from another shop is being violated.

Ans: It is very beneficial, because of this the seller cannot sell the product at a higher price than the price printed on the pack.

Ans: Suppose I want to buy toothpaste and selects a particular brand but the shop owner says that he will sell the toothpaste only if I buy a toothbrush also; such proposal violates my right to choose. This is because if I do not need a toothbrush I am forced to buy it because I need toothpaste.

Ans: Right to Information (R.T.I.)

Ans: Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation. Example: Mahesh had sent a money order to his village for his daughter's marriage. The money did not reach his daughter at the time when she needed it nor did it reach months later. So, Mahesh filed a case in the district level consumer court and utilized the right to seek redressal.

Ans: Right to seek redressal

Ans: ISI logo

Ans: Consumer's right to choose

Ans: Consumer should look for the desired information on the product and collect payment receipt.

Ans: Consumer courts are there at district, state, and national level.

Ans: ISI logo

Ans: COPRA stands for Consumer Protection Act. It came into effect in the year 1986.

Ans: Right to choose is being violated

Ans: Right to seek redressal.

Ans: Rules and regulations are required in the market place due to the following reasons:
(i) The consumers are exploited by the shopkeepers and traders in different ways such as less weight or measurement, more price, adulterated and defective goods.
(ii) In case of a complaint, the shopkeeper or trader tries to avoid any responsibility and shifts all responsibility onto the buyer.
(iii) Big companies (MNCs) with huge wealth manipulate the market in their favour.
(iv) At times false information is passed on through the media, and other sources to attract consumers. For example, a company for years sold powder milk for babies all over the  world as the most scientific product claiming this to be better than mother’s milk. It took years of struggle before the company was forced to accept that it had been making false claims.
(v) A long battle was fought with the cigarette manufacturers to accept that their product (cigarette smoking) could cause cancer.

Ans:

• While purchasing, a consumer should consider the quality of the product, the marked price, and the guarantee or warranty period.
• It is advisable for consumers to purchase standardized products that bear the seal of ISI or Agmark or other standard marks.
• Consumers must be aware of their rights and duties.
• Consumers should form consumer awareness forums to have representation in various committees formed by the government.
• Consumers should know the methods to seek redressal in case of being cheated.

Ans: ISI mark.

Ans: Hallmark.

Ans: Rules and regulations are required in the market place due to the following reasons:
(i) The consumers are exploited by the shopkeepers and traders in different ways such as less weight or measurement, more price, adulterated and defective goods.
(ii) In case of a complaint, the shopkeeper or trader tries to avoid any responsibility and shifts all responsibility onto the buyer.
(iii) Big companies (MNCs) with huge wealth manipulate the market in their favour.
(iv) At times false information is passed on through the media, and other sources to attract consumers. For example, a company for years sold powder milk for babies all over the  world as the most scientific product claiming this to be better than mother’s milk. It took years of struggle before the company was forced to accept that it had been making false claims.
(v) A long battle was fought with the cigarette manufacturers to accept that their product (cigarette smoking) could cause cancer.

Ans:

• In October 2005, the Government of India enacted the Right to Information Act (R.T.I.), which grants citizens access to information regarding the functioning of various government departments.
• With the R.T.I., affected citizens can monitor the progress of government schemes and policies.
• The R.T.I. creates pressure on government officials to deliver results within a specific timeframe.
• It has helped in curbing corruption.
• The R.T.I. can also expose flaws in the selection process for government jobs.

Ans: The consumer has the right to choose, which ensures satisfactory quality, service, and fair pricing. Here is an example:

• Any consumer, regardless of age, gender, or the nature of service, has the right to choose whether to continue receiving a service.
• For instance, if a shop owner insists that you can only buy toothpaste if you also purchase a toothbrush, and you are not interested in buying the brush, your right to choose is denied. Similarly, gas supply dealers may force you to buy a stove from them when you apply for a new connection, leaving you with no choice.
• In such cases, consumers can seek recourse through the Consumer Court under the Consumer Protection Act (COPRA) passed in 1986.