Class 6 Exam > Class 6 Notes > Commercial Applications > Stages of the Consumer Buying Process
Stages of the Consumer Buying Process | Commercial Applications - Class 6 PDF Download
Six Stages to the Consumer Buying Decision Process (For complex decisions). Actual purchasing is only one stage of the process. Not all decision processes lead to a purchase. All consumer decisions do not always include all 6 stages, determined by the degree of complexity.
The 6 stages are:
1. Problem Recognition (awareness of need): difference between the desired state and the actual condition. Deficit in assortment of products. Hunger-- Food. Hunger stimulates your need to eat.
2. Information search
- Internal search, memory.
- External search if you need more information. Friends and relatives (word of mouth). Marketer dominated sources; comparison shopping; public sources etc.
A successful information search leaves a buyer with possible alternatives, the evoked set. Hungry, want to go out and eat, evoked set is
- Chinese food
- Indian food
- Burger king
- Klondike kates etc.
3. Evaluation of Alternatives: need to establish criteria for evaluation, features the buyer wants or does not want. Rank/weight alternatives or resume search. May decide that you want to eat something spicy, Indian gets highest rank etc.
4. Purchase decision: Choose buying alternative, includes product, package, store, method of purchase etc.
5. Purchase: May differ from decision, time lapse between 4 & 5, product availability.
6. Post- Purchase Evaluation: outcome: Satisfaction or Dissatisfaction.
Cognitive Dissonance, have you made the right decision. This can be reduced by warranties, after sales communication etc. After eating an Indian meal, may think that really you wanted a Chinese meal instead.
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Nov 24, 2024 Last updated |
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