Q1: (A) How will you apply emotional intelligence in administrative practices?
Ans: Emotional Intelligence can be defined as an ability to comprehend and manage one’s emotions and also of others. It is important for making sound and objective decisions thus making it crucial for success as an administrator.
EI can be applied to administrative practices in the following manner -
Q1: (B) Strength, peace and security are considered to be the pillars of international relations. Elucidate
Ans: Peace is one of the foremost reasons why we engage in and maintain international relations. This is because, after the two World Wars, the appetite for war and violence decreased dramatically across the world. War became unethical behaviour, unfit for civilisation, hazardous for humanity. We needed to establish peace world over and in order to establish peace we need security.
A secure and peaceful world allows us to preserve, protect and create newer solutions to our problems. Peace builds communities, expands trade, aids development, helps sustain the environment, and most importantly, helps us claim our socio-political rights.
Security is derived from having strength. Strength in international relations is the ability to successfully negotiate in one’s favour. Strength can be sourced from military power, economic strength, a ‘soft-power’ status etc. An ethical use of strength to negotiate for peace and security is ideally what is required in international relations, but such is not always the case.
For example, China has been using its strength to claim territories of other countries in the South China Sea, which is nothing but an unethical use of strength, and as such may not lead to peace and security in the region.
Q2: (a) Discipline generally implies following the order and subordination. However, it may be counter-productive for the organisation. Discuss.
(b) Without commonly shared and widely entrenched moral values and obligations, neither the law, nor democratic government, nor even the market economy will function properly.
What do you understand by this statement? Explain with illustration in the contemporary times.
Ans: (a) Discipline in an organization ensures productivity and efficiency. It encourages harmony and co-operation among employees and also act as a morale booster for the employees. Discipline is very essential for a healthy industrial atmosphere and for the achievement of organizational goals. However, the management of workplace discipline remains a key problem in employee relations, and is one of the most discernible sources of conflict at work.
It may also be counterproductive in an organization because it may create a culture of fear and apprehension, which lowers worker morale and inhibits employee growth. Using negative discipline to punish employees for poor performance is not as effective as helping them to identify their weaknesses and explore how to improve upon their strengths.
Therefore while discipline is important in ensuring order and subordination, a fine balance needs to be followed so that it does not become counterproductive to the organisational interests. Positive discipline approach, which uses constructive criticism, can be followed to instill correct behaviour. For example explaining to an under performing employee how his/her failure to follow proper protocol is hurting her performance and then offer helpful suggestions for increasing productivity.
(b) Law, democratic government and market economy can be considered as three pillars of modern civilization. This argument can be tested on touchstone of Gandhian belief that moral values and obligations provide spiritual foundation of any civilization.
Moral Values and Law – Usually laws are public expression of morality which codifies the basic principle of conduct which a society accepts. Modern society has gradually replaced all those laws which were not in consonance with moral principles of recent times, for example slavery, which was once legal has been outlawed across the globe, respecting human dignity.
Moral values and Democratic Government – Democracy represents a set of decision-making institutions that embody respect for the equal worth of all citizens. This ensures that even powerless people get the right to express their preferences through democratic means. Values like equality, fraternity, liberty and justice are indispensible for proper functioning of a vibrant democracy.
It has been seen that whenever moral values and obligations were bypassed by democratic regimes, tyrannical leaders have emerged. This trend could be seen in many African democratic nations that compromise on moral principles in disguise of democracy.
Moral Values and Market Economy – Market economy is based upon efficient market functioning and self corrective mechanisms but there are instances when it has been observed that in absence of moral values the market economy created havoc. The global financial crisis (2008-09) was a result of keeping moral principles at an arm’s length. Immoral principles like excessive greed and irrational exuberance where the unsustainable investment behaviour was observed raised a big question mark on basic principle of market economy.
These observations can be aptly summed up in the words of Gandhi where he contented that commerce without morality and politics without principles are sins.
Case studies:
You are aspiring to become an IAS officer and you have cleared various stages and now you have been selected for the personal interview. On the day of the interview, on the way to the venue you saw an accident where a mother and child who happen to be your relatives were badly injured. They needed immediate help.
What would you have done in such a situation? Justify your action.
Ans: In the above case:Stakeholders involved:The mother and child, me, society at large.
Ethical dilemmas:personal cost ethical dilemma v/s civic dutyValues at play: compassion, civic and moral duty.
Course of action: In the following situation I will take following steps: First, I will try taking help of the bystanders there and persuade them to get to the nearest hospital for immediate help to accident victims and persuade them to do so on humanitarian, civic and legal grounds (Good Samaritan Law) and assure them of no harassment at the hands of medical and legal authorities (due to which they might hesitate from helping) under Good Samaritan Law also. I would also call ambulance for medical help and police for further investigation and apprise them of the situation at the earliest, so that I am relieved off the safety of the victim and can peacefully go for interview.
Meanwhile I would also try calling up my relatives or friends to rush to the hospital and take over the responsibility so that I can reach for interview on time. I will also try informing the concerned authorities at UPSC for the delay and will explain my situation.
The above actions, on one hand, will ensure timely medical attention for the accident victims, and will also help me take care of the interview, without compromising my responsibilities either as a citizen, relative or as an aspirant.
Q2: You are the manager of a spare parts company A and you have to negotiate a deal with the manager of a large manufacturing company B. The deal is highly competitive and sealing the deal is critical for your company. The deal is being worked out over a dinner. After dinner the manager of manufacturing company B offered to drop you to the hotel in his car. On the way to hotel he happens to hit motorcycle injuring the motorcyclist badly. You know the manager was driving fast and thus lost control. The law enforcement officer comes to investigate the issue and you are the sole eyewitness to it. Knowing the strict laws pertaining to road accidents you are aware that your honest account of the incident would lead to the prosecution of the manager and as a consequence the deal is likely to be jeopardised, which is of immense importance to your company.
What are the dilemmas you face? What will be your response to the situation?
Ans: In the above case
The stakeholders involved are:
Manager of company A that is me and the company itself
Manager of company B
The motorcyclist
In the given situation following ethical dilemmas arise:
Personal cost ethical dilemma:If I give an honest account of incidents to the investigating authorities, the critical deal will be lost for my company.
Moral dilemma: If I do not report the incident, fearing the loss of deal, the defaulter will not be brought to the book and motorcyclist will not be assured justice, who is critically injured. My conscience would prick me in the long term for not taking the right action in pursuance of selfish interests.
Legal dilemma: Not giving the correct account of accident would also be legally wrong since an accident has taken place critically injuring a person.Response to the situationThe situation involveslife of a person who has been critically injured and my personal interests regarding the deal, being at stake. There is also a legal dimension to it as the Manager of other company was over speeding that led to the accident.In this situation, I would cooperate with the investigating agency, giving the correct details of the accident and let lawtake its own course.
This would affect the deal thereby affecting the interests of company but it would be unethical, illegal and immoral on my part to continue a deal with the person implicated for an accident for negligent driving and shield him from authorities, moreover, it would be wrong for the motorcyclist to be denied justice, who is critically injured despite being innocent.The growth of companycan be ensured along with adhering to moral principles of truth, justice and moral uprightness, which need to be protected.
Q3: A building permitted for three floors, while being extended illegally to 6 floors by a builder, collapses. As a consequence, a number of innocent labourers including women and children died. These labourers are migrants of different places. The government immediately announced cash relief to the aggrieved families and arrested the builder.Give reasons for such incidents taking place across the country. Suggest measures to prevent their occurrence.
Ans: There are numerous incidences of building collapse reported across the country on regular basis killing innocent labourers and people living in them. Poor and shoddy construction along with non-compliance of regulations has done immense damage to the life of people.
The reasons that could be attributed to such incidence on regular basis are discussed in following points–
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