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BBC Compacta Class 10 Solutions - Classroom Assignment- 12

Formal Letter: Making a Complaint (Business)

1.
Ans: 

2 Remsons Boulevard
Andheri East
Mumbai (Maharashtra)
15 September 2023
Customer Care Manager
Myra Jewels Private Limited
123 Diamond Lane
Online City, PIN: 56789
Dear Sir/Madam,
Subject: Complaint Regarding Defective Necklace - Order #56789, Item Code: NECK123
I hope this letter finds you well. I am writing to express my disappointment and concern regarding a recent purchase I made from Myra Jewels Private Limited. On 5th September 2023, I placed an order for a beautiful pearl necklace with the order number #56789, and the item code was NECK123.
However, to my dismay, upon receiving the necklace on 10th September 2023, I discovered a significant defect in the product. The clasp of the necklace is broken, rendering it impossible to wear or secure properly. This defect has left me quite disappointed, as I had eagerly anticipated wearing this necklace for a special occasion.
I would like to kindly request that Myra Jewels Private Limited takes immediate action to resolve this matter. 
I have two options in mind:

  • Repair or Replacement: I would appreciate it if you could arrange for the defective necklace to be repaired or replaced with a new one that is in perfect condition. I believe this would be a suitable solution, as I still desire the product that I initially ordered.
  • Refund: Alternatively, if repairing or replacing the necklace is not feasible within a reasonable timeframe, I would like to request a full refund of the purchase amount, including any shipping charges.

To facilitate the resolution process, I am willing to return the defective necklace to your company. Please arrange for a pick-up of the item at your earliest convenience. Kindly let me know when your courier service will be available for collection, and I will ensure that the necklace is appropriately packaged and ready for return.
I trust that Myra Jewels Private Limited values its customers' satisfaction and will take prompt action to rectify this issue. I look forward to a swift resolution to this matter. Please acknowledge this complaint as soon as possible via email at [Your Email Address] or by phone at [Your Phone Number].
Thank you for your prompt attention to this matter.
Sincerely,
[Your Name]
[Your Signature]

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