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HOTS Questions | Business Studies (BST) Class 12 - Commerce PDF Download

Case Study - 1

CREA is an award-winning, innovation led carry solution company. When the first lockdown was announced in March 2020 to restrict the spread of the novel Coronavirus the company had its gameplan ready. The firm, which designs and manufactures bags for a diverse clientele, spans across cosmetics, fashion travel, health and fitness and apparel , quickly pivoted its business. The moment they saw the global lockdowns were in process , they understood that it is going to be a while before the business flourishes again. They immediately acted and started manufacturing PPE kits,masks etc. required during these tough times. They spent five months making PPE kits for the healthcare heroes. Many businesses change track during the lockdown to meet the consumer demand. But the demand curve is again undergoing a shift, post the various unlock faces, it might mean fight for flight for various MSMEs in the country.
Q1: The above case highlights one of the points related to the importance of the business environment and its understanding which led the managers to do well even in lock down. Identify it.
(a) It helps in coping with rapid changes.
(b) It helps in improving performance.
(c) It helps the firm to identify threats and early warning signals.
(d) It enables the firm to identify opportunities and getting the first mover advantage.
Ans:
(a)

Q2: Identify the related dimensions of the business environment which led to the sudden spur in demand for masks and PPE kits ?
(a) Social dimension
(b) Technological dimension
(c) Economic dimension
(d) Legal dimension
Ans: 
(d)

Q3: Which forces have been covered by the CERA in the above case ?
(a) Specific forces
(b) General forces
(c) Both specific and general forces
(d) None of these
Ans: 
(c)

Q4: Name the related feature of the business environment which has influenced the business of CREA ?
(a) Totality of External forces.
(b) Dynamic nature.
(c) Interrelatedness
(d) Uncertainty
Ans:
(b)

Case Study - 2

Read the following text and answer the following questions on the basis of the same:
The name and taste of Coca-Cola is known to almost each and every individual in India as well as throughout the world. This carbonated soft drink holds the most market share in the soft drink market and got itself a special seat in each and every gathering. The Coca-Cola Company has on occasion introduced other cola drinks under the Coke name. The most common of these are Diet Coke, along with others including Caffeine free Coca-Cola, Diet Coke Caffeine free, Coca-Cola Zero Sugar, Coca-Cola Cherry, Coca-Cola Vanilla and the list goes on. It has capitalized on each and every opportunity to market itself effectively and place itself in the middle of every gathering.
The main reason for such an outstanding placement of product goes to the way they have established the connection between every occasion and the need for Coke to be present there, product design and creative advertising.

Q5: In the context of the above given case, identify one valid importance of Business Environment.
(a) Enables a firm to identify opportunities and getting first mover advantage
(b) Uncertainty
(c) Delay in action
(d) Pervasive function
Ans:
(a)

Q6: Identify the feature of Business Environment which The Coca-Cola Company managed to get in their favour.
(a) Complex
(b) Specific and general forces
(c) Futuristic
(d) Mental Exercise
Ans:
(b)

Q7: Which business environment did Coca-Cola majorly tap into?
(a) Technological Environment
(b) Social Environment
(c) Political Environment
(d) Economic Environment
Ans:
(b)

Q8: Which of the following is not a product of COCA-COLA?
(a) Diet Coke Caffeine free
(b) Coca-Cola Zero Sugar
(c) Coca-Cola Avocado
(d) Coca-Cola Cherry
Ans:
(c)

The document HOTS Questions | Business Studies (BST) Class 12 - Commerce is a part of the Commerce Course Business Studies (BST) Class 12.
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FAQs on HOTS Questions - Business Studies (BST) Class 12 - Commerce

1. What is commerce and why is it important in today's world?
Ans. Commerce refers to the buying and selling of goods and services. It plays a crucial role in the economy by facilitating trade and promoting economic growth. Commerce allows businesses to reach a wider market and consumers to access a variety of products and services. In today's globalized world, commerce has become even more important as it enables international trade and the exchange of goods and services across borders.
2. What are the different types of commerce?
Ans. There are several types of commerce, including: 1. E-commerce: This refers to the buying and selling of goods and services online. It has gained significant popularity in recent years due to advancements in technology and the convenience it offers. 2. Retail commerce: This involves the sale of goods directly to consumers through physical stores or online platforms. It includes both brick-and-mortar retailers and e-commerce websites. 3. Wholesale commerce: This type of commerce involves the sale of goods in large quantities to retailers or other businesses. It typically includes bulk purchases and often involves negotiation and contracts. 4. International commerce: Also known as international trade, this type of commerce involves the exchange of goods and services between different countries. It requires compliance with international trade laws and regulations. 5. Digital commerce: This refers to the buying and selling of digital goods or services, such as software, e-books, or online courses. It has become increasingly popular with the rise of the internet and digital technologies.
3. How does commerce impact the economy?
Ans. Commerce has a significant impact on the economy in several ways. Some of the key impacts include: 1. Economic growth: Commerce promotes economic growth by creating job opportunities, increasing productivity, and driving innovation. It contributes to the overall expansion of the economy and the improvement of living standards. 2. Trade balance: Commerce affects the trade balance of a country by influencing the flow of goods and services. It can lead to a trade surplus (exporting more than importing) or a trade deficit (importing more than exporting), which has implications for the country's economic stability. 3. Tax revenue: Commerce generates tax revenue for governments through various means, such as sales taxes, import/export duties, and corporate taxes. These revenues contribute to public spending on infrastructure, healthcare, education, and other essential services. 4. Employment: Commerce creates job opportunities across different sectors, including retail, logistics, finance, and marketing. It helps reduce unemployment rates and provides individuals with income and livelihoods. 5. Competition and consumer choice: Commerce promotes competition among businesses, leading to lower prices, better quality products, and a wider variety of choices for consumers. It encourages businesses to innovate, improve their offerings, and meet the demands of the market.
4. What are the challenges faced by commerce in the digital era?
Ans. The digital era has brought about several challenges for commerce. Some of the key challenges include: 1. Cybersecurity: With the increase in online transactions and data sharing, the risk of cyber threats, such as hacking, data breaches, and identity theft, has also risen. Businesses and consumers need to invest in robust cybersecurity measures to protect sensitive information. 2. Privacy concerns: The digital era has raised concerns about the privacy of personal information. Businesses must comply with data protection laws and ensure the ethical collection, use, and storage of customer data. 3. Competition from online platforms: Brick-and-mortar retailers face increasing competition from online platforms and e-commerce giants. They need to adapt their business models and provide unique value propositions to attract customers. 4. Digital divide: Not everyone has equal access to digital technologies and the internet, leading to a digital divide. This can limit the reach and potential of commerce, particularly in developing regions or among marginalized communities. 5. Rapid technological advancements: The pace of technological advancements in the digital era can be challenging for businesses to keep up with. They need to stay updated with the latest technologies, such as artificial intelligence, automation, and data analytics, to remain competitive.
5. How can businesses leverage digital commerce to their advantage?
Ans. Businesses can leverage digital commerce to their advantage in several ways. Some strategies include: 1. E-commerce platforms: Setting up an online store or presence on popular e-commerce platforms allows businesses to reach a wider customer base and increase sales. They can showcase their products or services and provide a seamless buying experience. 2. Digital marketing: Utilizing digital marketing techniques, such as search engine optimization (SEO), social media marketing, and email marketing, helps businesses promote their offerings, engage with customers, and build brand awareness. 3. Personalization and customer experience: Digital commerce enables businesses to personalize their offerings and provide a customized experience to customers. This can be achieved through data analysis, personalized recommendations, and targeted advertising. 4. Streamlined operations: Digital technologies can help businesses streamline their operations, automate processes, and improve efficiency. This includes inventory management, order fulfillment, payment processing, and customer support. 5. Data analytics: Digital commerce generates a vast amount of data that businesses can leverage to gain insights into customer behavior, preferences, and market trends. By analyzing this data, businesses can make informed decisions, optimize their strategies, and drive growth.
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