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Commerce Exam > Commerce Notes > Business Studies (BST) Class 12 > Worksheet: Directing
Worksheet: Directing | Business Studies (BST) Class 12 - Commerce PDF Download
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| Multiple Choice Questions |
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| Very Short Answers |
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| Short Answers |
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| Long Answers |
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Multiple Choice Questions
Q1: What is the primary function of directing in the management process?
(a) Planning
(b) Coordinating
(c) Controlling
(d) Leading
Q2: Which of the following is an informal communication channel in an organization?
(a) Memos
(b) Reports
(c) Grapevine
(d) Circulars
Q3: Who coined the term 'Unity of Command' in the principles of directing?
(a) Henri Fayol
(b) Frederick Taylor
(c) Max Weber
(d) Elton Mayo
Q4: Which leadership style involves a high level of employee participation in decision-making?
(a) Autocratic
(b) Laissez-faire
(c) Democratic
(d) Transactional
Q5: In the context of directing, what is the significance of 'Motivation'?
(a) Planning the tasks
(b) Influencing people
(c) Controlling resources
(d) Evaluating performance
Very Short Answers
Q1: Define 'Communication' in the context of directing.
Q2: Briefly explain the concept of 'Chain of Command' and its importance in an organization.
Q3: List any three barriers to effective communication in an organization.
Q4: Differentiate between 'Formal' and 'Informal' communication channels.
Q5: Explain the term 'Span of Control' in the context of directing. (4 marks)
Short Answers
Q1: Discuss the importance of 'Leadership' in the directing function of management.
Q2: Explain any five principles of directing according to Henri Fayol.
Q3: Describe the process of 'Delegation' and its significance in organizational effectiveness.
Q4: How does effective communication contribute to employee motivation?
Q5: Discuss the role of 'Supervision' in the directing process.
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Long Answers
Q1: Explain the concept of 'Maslow's Hierarchy of Needs' and its relevance in employee motivation.
Q2: Discuss the challenges faced by leaders in a virtual work environment and suggest strategies to overcome them.
Q3: Elaborate on the principles of 'Unity of Direction' and 'Scalar Chain' proposed by Henri Fayol.
Q4: Examine the role of feedback in the directing function and its impact on employee performance.
Q5: Discuss the ethical considerations in leadership and how ethical behavior enhances the effectiveness of the directing function.
The document Worksheet: Directing | Business Studies (BST) Class 12 - Commerce is a part of the Commerce Course Business Studies (BST) Class 12.
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FAQs on Worksheet: Directing - Business Studies (BST) Class 12 - Commerce
| 1. What is e-commerce? |  |
| 2. How does e-commerce benefit businesses? | |
Ans. E-commerce offers numerous benefits to businesses. It provides a global reach, allowing businesses to reach a wider audience and expand their customer base. It reduces costs associated with physical stores, such as rent and utilities. E-commerce also offers convenience to customers by allowing them to shop anytime and from anywhere.
| 3. What are the different types of e-commerce? | |
Ans. There are several types of e-commerce:
- Business-to-Consumer (B2C): This involves transactions between businesses and individual consumers, such as online retail.
- Business-to-Business (B2B): This involves transactions between businesses, such as wholesalers selling products to retailers.
- Consumer-to-Consumer (C2C): This involves transactions between individual consumers, such as selling products on online marketplaces like eBay.
- Consumer-to-Business (C2B): This involves transactions where consumers sell products or services to businesses, such as freelance work or influencer marketing.
- Business-to-Government (B2G): This involves transactions between businesses and government agencies or departments.
| 4. How does e-commerce impact the economy? | |
Ans. E-commerce has a significant impact on the economy. It creates job opportunities in various sectors, including logistics, digital marketing, and customer support. It also promotes entrepreneurship by providing a platform for small businesses to reach a wider market. E-commerce contributes to economic growth by increasing trade and productivity. Additionally, it facilitates globalization and international trade by eliminating geographical barriers.
| 5. What are some challenges faced by e-commerce businesses? | |
Ans. E-commerce businesses face several challenges, including:
- Competition: The online marketplace is highly competitive, making it challenging to stand out and attract customers.
- Cybersecurity: E-commerce businesses need to protect customer data and secure their online platforms from cyber threats.
- Logistics and delivery: Timely and efficient delivery is crucial in e-commerce, and businesses need to navigate logistics challenges to ensure customer satisfaction.
- Customer trust: Building trust with customers is essential in e-commerce, as customers are often skeptical about sharing personal and financial information online.
- Technical issues: E-commerce platforms may encounter technical issues, such as website crashes or payment gateway failures, which can impact customer experience.
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