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Worksheet: Directing | Business Studies (BST) Class 12 - Commerce PDF Download

Multiple Choice Questions


Q1: What is the primary function of directing in the management process?
(a)
Planning
(b) Coordinating
(c) Controlling
(d) Leading

Q2: Which of the following is an informal communication channel in an organization?
(a)
Memos
(b) Reports
(c) Grapevine
(d) Circulars

Q3: Who coined the term 'Unity of Command' in the principles of directing?
(a)
Henri Fayol
(b) Frederick Taylor
(c) Max Weber
(d) Elton Mayo

Q4: Which leadership style involves a high level of employee participation in decision-making?
(a)
Autocratic
(b) Laissez-faire
(c) Democratic
(d) Transactional

Q5: In the context of directing, what is the significance of 'Motivation'?
(a)
Planning the tasks
(b) Influencing people
(c) Controlling resources
(d) Evaluating performance

Very Short Answers


Q1: Define 'Communication' in the context of directing. 

Q2: Briefly explain the concept of 'Chain of Command' and its importance in an organization.

Q3: List any three barriers to effective communication in an organization. 

Q4: Differentiate between 'Formal' and 'Informal' communication channels. 

Q5: Explain the term 'Span of Control' in the context of directing. (4 marks)

Short Answers


Q1: Discuss the importance of 'Leadership' in the directing function of management.

Q2: Explain any five principles of directing according to Henri Fayol. 

Q3: Describe the process of 'Delegation' and its significance in organizational effectiveness.

Q4: How does effective communication contribute to employee motivation?

Q5: Discuss the role of 'Supervision' in the directing process. 

Long Answers


Q1: Explain the concept of 'Maslow's Hierarchy of Needs' and its relevance in employee motivation. 

Q2: Discuss the challenges faced by leaders in a virtual work environment and suggest strategies to overcome them. 

Q3: Elaborate on the principles of 'Unity of Direction' and 'Scalar Chain' proposed by Henri Fayol. 

Q4: Examine the role of feedback in the directing function and its impact on employee performance.

Q5: Discuss the ethical considerations in leadership and how ethical behavior enhances the effectiveness of the directing function.

The document Worksheet: Directing | Business Studies (BST) Class 12 - Commerce is a part of the Commerce Course Business Studies (BST) Class 12.
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FAQs on Worksheet: Directing - Business Studies (BST) Class 12 - Commerce

1. What is e-commerce?
Ans. E-commerce, short for electronic commerce, refers to the buying and selling of goods and services over the internet. It involves online transactions, electronic funds transfer, online shopping, and online banking.
2. How does e-commerce benefit businesses?
Ans. E-commerce offers numerous benefits to businesses. It provides a global reach, allowing businesses to reach a wider audience and expand their customer base. It reduces costs associated with physical stores, such as rent and utilities. E-commerce also offers convenience to customers by allowing them to shop anytime and from anywhere.
3. What are the different types of e-commerce?
Ans. There are several types of e-commerce: - Business-to-Consumer (B2C): This involves transactions between businesses and individual consumers, such as online retail. - Business-to-Business (B2B): This involves transactions between businesses, such as wholesalers selling products to retailers. - Consumer-to-Consumer (C2C): This involves transactions between individual consumers, such as selling products on online marketplaces like eBay. - Consumer-to-Business (C2B): This involves transactions where consumers sell products or services to businesses, such as freelance work or influencer marketing. - Business-to-Government (B2G): This involves transactions between businesses and government agencies or departments.
4. How does e-commerce impact the economy?
Ans. E-commerce has a significant impact on the economy. It creates job opportunities in various sectors, including logistics, digital marketing, and customer support. It also promotes entrepreneurship by providing a platform for small businesses to reach a wider market. E-commerce contributes to economic growth by increasing trade and productivity. Additionally, it facilitates globalization and international trade by eliminating geographical barriers.
5. What are some challenges faced by e-commerce businesses?
Ans. E-commerce businesses face several challenges, including: - Competition: The online marketplace is highly competitive, making it challenging to stand out and attract customers. - Cybersecurity: E-commerce businesses need to protect customer data and secure their online platforms from cyber threats. - Logistics and delivery: Timely and efficient delivery is crucial in e-commerce, and businesses need to navigate logistics challenges to ensure customer satisfaction. - Customer trust: Building trust with customers is essential in e-commerce, as customers are often skeptical about sharing personal and financial information online. - Technical issues: E-commerce platforms may encounter technical issues, such as website crashes or payment gateway failures, which can impact customer experience.
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