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HOTS Questions: Business Services | Business Studies (BST) Class 11 - Commerce PDF Download

Q1: Mention the 5 I’s of services?
Ans:
Inconsistency, Inventory, Intangibility, Involvement and Inseparability

Q2: Mention the name of 2 companies that proffer DTH services in India.
Ans:
Tata Sky and Airtel are the 2 companies that proffer DTH services in India.

Q3:  What are the types of insurance policies?
Ans: 
There are 5 types of insurance policies. Namely,

  • Whole life policy
  • Joint life policy
  • Annuity policy
  • Endowment life assurance policy
  • Children’s endowment policy


Q4: What are the 3 significant types of insurance that are involved in Marine insurance?
Ans:  

  • Ship or hull insurance
  • Freight insurance
  • Cargo insurance


Q5:  What are the principles of insurance?
Ans
: 7 principles of insurance are,

  • Utmost good faith
  • Insurable interest
  • Indemnity
  • Proximate cause
  • Subrogation
  • Contribution
  • Mitigation
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