Commerce Exam > Commerce Notes > Retail Class 11 > Questions & Answers: Duties and Responsibilities of a Sales Associate
Questions & Answers: Duties and Responsibilities of a Sales Associate | Retail Class 11 - Commerce PDF Download
Q1: What are the duties of a Sales Associate
Ans: The duties of a sales associate are as given below.
- Handling problems: Customer inquiries involve complaint handling by sales associate. Sometimes, sales associates solve customer problems or propose some solutions. Sales associates ensure that complaints file by customers are valid and solve within bounds of their authority.
- Assisting sales: Sales associates help customers identify and purchase products they desire. Their duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.
- Clerical tasks: A sales associate many a times is required to undertake clerical responsibilities, such as obtaining or receiving merchandise, totalling bills, accepting payments, taking orders, etc.
- Job specific responsibilities: All duties of a sales associate largely depend on the type of retail store. But the duties which are specific to their job role include greeting customers, responding to questions, improving engagement with merchandise.
Q2: What are the Responsibilities of sales or customer service associate?
Ans: The Responsibilities of sales or customer service associate:
- Interact with customers: Customer service associates may deal with customers face-to-face or they may assist customers over phone or via email or chat programs. Some phone- and Internet-based associates may work remotely from home.
- Working directly with customers: A customer service associate deals with customers in retail store.
- Resolve the issues of customers: Customers approach sales associates when they face any issues, such as incorrect price listed for a product, returns, etc.
- Listen to customers: Every customer service associate must listen to the customer. Effective listening helps in solving customer problems easily and quickly.
- Remain friendly and polite: The sales associate should behave politely with customers.
Q3: Explain the Special activities of sales or customer service associate.
Ans: The Special activities of sales or customer service associate are:
- Prepare for customer inquiries
- Respond to customer inquiries
- Document customer inquiries
- Improve quality service
- Identify new products
- Update job knowledge
- Participate in educational opportunities
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Jan 11, 2025
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