Questions & Answers: Reporting Accidents and Emergencies | Retail Class 11 - Commerce PDF Download

Q1: What is the meaning of reporting?
Ans: Reporting and recording of accidents and emergencies are legal requirements for a retail store. A retail store must notify the relevant local authority of work-related deaths or certain work-related injuries.
Reporting involves:

• instructing employees to call police, fire or medical emergencies,
• listing emergency phone numbers and asking the employees to report all the non-emergency issues also,
• posting emergency phone numbers on the notice board at retail stores,
• information about accidents and ill health and
• developing solutions for potential risks.

Q2: Discuss the retailer procedure for dealing with accidents and emergencies.
Ans: The retailers have to follow the following procedures when emergency and accidents situations arise:

• First-aid should be made available to reduce seriousness of injury.
• Notify the accidents or emergencies to the store supervisor.
• Restrict entry in the danger zone to avoid risk of harming others.
• Warming alarms should be activated to alert the staff and customers in the store.
• Fire extinguishers should be used as per their operating procedures.
• Concerned officials like ambulance, fire brigade and police should be informed about emergencies and accidents.
• Call the emergency services and guide them properly to reach retailer’s premises.
• Make use of emergency lighting and exist doors to reach place of safety.
• Alert competent people who are trained to meet the emergencies.

Q3: What is the system of reporting accidents and emergencies to the right person?
Ans: It is important to report to the relevant enforcing authority — employers, or in certain circumstances others who control or manage the premises and keep records — of injuries, accidents and emergencies about:

• work-related deaths,
• work-related accidents which cause injuries to the retail staff, and
• injuries to customers in a retail store.