Staffing NCERT Solutions | Business Studies (BST) Class 12 - Commerce PDF Download

Very Short Answer Type Questions

Q2: State the two important sources of recruitment.
Ans: The two important sources of recruitment are:

1. Internal sources: Includes transfers and promotions of existing employees.
2. External sources: Includes advertisements, employment exchanges, campus recruitment, and recruitment agencies.

Q3: The workers of a factory are unable to work on new machines and always demand for help of the supervisor. The Supervisor is overburdened with their frequent calls. Suggest the remedy.
Ans: The remedy is training. Proper training programs should be arranged to ensure workers understand the operation of new machines, thereby reducing dependency on supervisors.

Q4: The quality of production is not as per standards. On investigation, it was observed that most of the workers were not fully aware of the proper operation of the machinery. What could be the way to improve the quality of production to meet the standards?
Ans: Training is the solution to this problem. Workers should be trained in the proper operation of machinery to improve production quality and meet standards.

Q5: The workers of a factory remain idle because of a lack of knowledge of hi-tech machines. Frequent visits of engineers are made, which causes high overhead charges. How can this problem be removed?
Ans: The problem can be resolved through vestibule training, where workers are trained in a simulated work environment using the same machines they will handle in actual operations.

Short Answer Type Questions

Q2: An organisation provides security services. It requires such candidates who are reliable and don’t leak out the secrets of their clients. What steps should be incorporated in selection process?
Ans: ‘Reference check’ – this step should be done very carefully. Previous employer can be contacted to check his moral behaviour or conduct. Sincerity etc. The new candidates should be made to sign contract of employment which clearly states that strict action will be taken If found guilty

Q3: A company is manufacturing paper plates and bowls. It produces 1,00,000 plates and bowls each day. Due to local festival, it got an urgent order of extra 50,000 plates and bowls. Explain the method of recruitment that the company should adopt in the given circumstances to meet the order. 
Ans: There are two sources; internal and external. If internal source IS used then existing workforce can be asked to work overtime. If external source is used then 

1. existing employees can be asked to recommend names of their friends and relatives. 
2. recruitment through labour contractors can also be done.

Q4: Distinguish between training and development.
Ans: Difference between training and development is given below:

Q5: Why are internal sources of recruitment considered to be more economical?
Ans: Internal sources of recruitment are economical because:

1. Lower Cost: The organization does not incur additional expenses for advertising or hiring from outside.
2. Time-Saving: Employees are already familiar with the organizational structure and culture, reducing the time required for orientation and training.

Q6: ‘No organisation can be successful unless it fills and keeps the various positions filled with the right kind of people for the right job.’ Elucidate.
Ans: The success of an organization depends on hiring and retaining the right people for the following reasons:

1. Efficiency: Employees with the right skills perform tasks more effectively, ensuring smooth operations.
2. Goal Achievement: Qualified and competent staff contribute directly to achieving organizational goals.
3. Adaptability: The right workforce can adapt to changing environments and technological advancements.
4. Reduced Costs: Proper staffing minimizes turnover and training costs, ensuring stability.

Thus, staffing is critical for organizational success as it ensures the right match between jobs and employees.

Long Answer Type Questions

• Identifying Personnel Needs: Determining how many and what types of employees are needed.
• Recruitment: Finding and hiring qualified individuals to fill job openings.
• Job Analysis: Collecting information about job roles to create clear job descriptions.
• Employee Training and Development: Providing employees with the necessary skills and knowledge to perform their jobs effectively.
• Performance Appraisal: Evaluating employee performance to ensure they meet company standards.
• Managing Labor Relations: Maintaining good relationships between management and employees, including union interactions.
• Handling Employee Grievances: Addressing and resolving complaints and issues raised by employees.
• Employee Welfare: Ensuring the social security and overall well-being of employees.
• Legal Defense: Protecting the company in legal matters and avoiding complications.

Q2: Explain the procedure for selection of employees.
Ans: Employees selection procedure has been given below:

• Preliminary Screening: This step helps managers remove unqualified job seekers based on the details provided in their application forms.
• Selection Tests: These tests are designed to assess specific traits of candidates. They can measure abilities like manual skills, intelligence, and personality.
• Employment Interview: This is a formal and detailed discussion aimed at evaluating whether the candidate is a good fit for the job.
• Reference and Background Checks: Employers often ask for names, addresses, and phone numbers of references to confirm information and gather more insights about the applicant.
• Selection Decision: The final choice must be made from the candidates who succeed in the tests, interviews, and reference checks.
• Medical Examination: Before a job offer is made, candidates must undergo a medical check-up.
• Job Offer: A job offer is communicated through an appointment letter, which requires the candidate to confirm their acceptance. This letter typically includes a date by which they should start working.
• Contract of Employment: After the job offer is accepted, the employer and candidate must complete certain documents. A contract of employment is also prepared, outlining the job title, duties, responsibilities, and the start date of employment.

Q3: What are the advantages of training to the individual and to the organisation?
Ans: Training helps both the organisation and the individual
Benefits to the Organisation:

1. Training is a systematic learning which reduces the wastage of efforts and money.
2. Enhances employee productivity
3. Training helps a manager to handle an emergency situation.
4. Training motivates workers and thus reduces absenteeism.
5. Helps in adjusting to the changing environment (technological).

Benefits to the Employee:

1. Better career opportunities due to improved skills and knowledge.
2. Earnings can be increased due to improved performance.
3. Trained workers can handle machines more efficiently.
4. Employees always remain motivated and satisfied.

Q4: Kaul Consultants have launched www.naukaripao.com exclusively for senior management professionals. The portal lists out senior level jobs and ensures that the job is genuine through rigorous screening process. 
(a) State the source of recruitment highlighted in the case above. 
(b) State four benefits of the above identified source of recruitment. 
Answers:
(a) State the source of recruitment highlighted in the case above.
Ans: The source of recruitment is Web-Based Recruitment (E-Recruitment).

(b) State four benefits of the above-identified source of recruitment.
Ans:

1. Provides access to a wide pool of candidates.
2. Cost-effective compared to traditional recruitment methods.
3. Ensures faster hiring through streamlined processes.
4. Allows for targeted recruitment for specific roles.

Q5: A company, Xylo limited, is setting up a new plant in India for manufacturing auto components. India is a highly competitive and cost effective production base in this sector. Many reputed car manufacturers source their auto components from here. Xylo limited is planning to capture about 40% of the market share in India and also export to the tune of at least ₹50 crores in about 2 years of its planned operations. To achieve these targets it requires a highly trained and motivated work force. You have been retained by the company to advise it in this matter. While giving answers keep in mind the sector the company is operating. Questions: 
(a) Outline the process of staffing the company should follow. 
(b) Which sources of recruitment the company should rely upon. Give reasons for your recommendation. 
(c) Outline the process of selection the company should follow with reasons. 
Answers:
(a) Outline the process of staffing the company should follow.
Ans:

1. Estimating Manpower Requirements: Determine the number and type of employees needed.
2. Recruitment: Attract suitable candidates using internal and external sources.
3. Selection: Choose the best candidates through tests and interviews.
4. Placement and Orientation: Introduce new employees to their roles and the organization.

(b) Which sources of recruitment should the company rely upon? Give reasons.
Ans:

• External Sources: Such as campus recruitment and job portals to bring in fresh talent and technical expertise.
• Internal Sources: For promoting existing employees with relevant experience to higher roles.
  These sources ensure a mix of experienced and new talent.

(c) Outline the process of selection the company should follow with reasons.
Ans:

1. Preliminary Screening: Filter unsuitable candidates early.
2. Written Tests: Assess technical and job-specific knowledge.
3. Interviews: Evaluate candidates' interpersonal and problem-solving skills.
4. Medical Examination: Ensure the workforce is physically and mentally fit.

Q6: A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the ‘jobseeker’s market.’ This resulted in the client having to choose from candidates who had the ‘soft’ skills needed for the job, but lacked the proper ‘hard’ skills and training.
Questions:
(a) As an HR manager what problems do you see in the company? 
(b) How do you think it can be resolved and what would be its impact on the company? 
Answers:
(a) As an HR manager, what problems do you see in the company?
Ans:

1. Lack of focus on hard skills required for the job.
2. Losing qualified candidates to competitors.

(b) How do you think it can be resolved, and what would be its impact on the company?
Ans:

• Resolution: Introduce focused training programs for hard skills. Offer competitive pay and benefits to attract talent.
• Impact: Improved employee productivity, reduced turnover, and enhanced organizational competitiveness.

Q7: Ms. Jayshree recently completed her Post Graduate Diploma in Human Resource Management. A few months from now a large steel manufacturing company appointed her as its human resource manager. As of now, the company employs 800 persons and has an expansion plan in hand which may require another 200 persons for various types of additional requirements. Ms. Jayshree has been given complete charge of the company’s Human Resource Department.
Questions:
(a) Point out, what functions is she supposed to perform?
(b) What problems do you foresee in her job? 
(c) What steps is she going to take to perform her job efficiently? 
(d) How significant is her role in the organisation?
Answers:
(a) Point out, what functions is she supposed to perform?
Ans:

1. Workforce planning.
2. Recruitment and selection.
3. Employee training and development.
4. Performance appraisal and compensation management.

(b) What problems do you foresee in her job?
Ans:

1. Managing a large workforce with diverse needs.
2. Meeting the staffing demands of the expansion plan.

(c) What steps is she going to take to perform her job efficiently?
Ans:

1. Develop a robust recruitment and training plan.
2. Use technology for streamlining HR processes.

(d) How significant is her role in the organisation?
Ans:
Her role is crucial in ensuring the company has the right talent to achieve its expansion goals, enhance productivity, and maintain employee satisfaction.