Q & A Questions: How to Answer Any Presentation Question Video Lecture | Presentation Skills: An Essential Training(English) - Communication

I've spent years developing what I'm
about to show you I'm gonna give you a
four step recipe to answer any question
on the planet that works every time
almost every time there there are times
where this won't work and it's called
handling distractions I'm gonna deal
with those challenging people the Riesz
enters the experts of quiet types of
hecklers and know-it-alls all those
folks we're gonna handle those in a
minute but everybody else this is gonna
work for them if you do this right now
before I unveil this to you I want you
to know that there's three things you
need to do in your answer your question
you need to field them respond to them
and then you need to conclude it so
fielding is the first thing how do I
even field your questions
the first thing I'm gonna suggest before
I give you the four step in the field is
this when you answer question or when
you feel questions you need to look at
the asker the whole time that they ask
right now I'm not looking at anyone all
the whole time just moving my eyes
around but if somebody asks me a
question I'm gonna stop and I'm gonna
look at this person the entire time they
ask this question and why would I do
that
why is this powerful I want to show I'm
listening but what does what does the
rest of my body doing as I'm looking at
this person did I move my rest of my
body what did I move I look at this
person or that person or this person
what am i moving I'm moving my head on
the swivel why do I not want to do this
is this shuts the whole side of this
room down so I want my body to everybody
and I want to look at this person so the
number one step or number one rule when
you get questions is that you say well
what's your question and you look at the
person and you say nothing
now before you act you get the questions
how do you even get people to ask
questions I get a lot of people saying
nobody asked questions in my room Jason
what do I do
what did I say you should do how do you
get them to ask questions what do you
say not do you have any questions
because there's a yes-or-no what
questions do you have and and you don't
want to end just on what questions do
you have you want to ask one more thing
what questions you have about topic X
and how many seconds should you wait
okay so here's the steps you finish a
cool topic you say I just taught you
this this is this and then
say what question did you have about
topic X and then you stopped and you
just move your head around confidently
and calmly and look and in about six
seconds someone will ask a question and
then you look at the person and you say
what's your question and you listen you
listen you listen you listen and now
we're ready for the steps this is how
you respond first thing you do is you
paraphrase the question every time now I
want to debate this with some people
some people will say to me seriously
paraphrase every time I disagree they
would say I'm gonna give you a lot of
reasons right now why you should do this
I don't usually do this much Theory for
one thing but I want you to really
understand how important this is if I
paraphrase a question what's one
positive benefit you can tell me I get
it right which means they feel cared
about what's another one they know I'm
listening what's another one everyone
else can hear what's another one it buys
time
has anyone ever watched professional
poker players what did they do if
they're really good when they have a
hand that's really good
do they go home they don't do they look
at it and go but what do most presenters
do they give in a way even before
they've answered Barry Bonds said that
his father would actually give him the
signals of what the pitches were gonna
be before he would hit the ball as he's
on deck his dad would call him up from
home and tell him what's gonna come he'd
say if the pitcher does this with his
bright ear he's gonna throw a curveball
there's people who analyze pitchers in
baseball and look at their body language
and facial expressions for the smallest
little things to determine if a fastball
or a changeup is coming
they do the same thing in poker and they
do the same thing with you I'll give you
an example the most common thing that
presenters do when they know the answer
is they don't repeat it
they just answer it immediately
the most common thing they do when they
don't know the answer is they repeat it
I'm telling you that you need a poker
face you need to repeat everything so
that they have no idea what your hand is
you cannot ever let them know that you
don't know an answer and I'm gonna give
you a recipe that never will no one will
ever know in your rooms if you follow
this recipe whether you know an answer
not ever you will always look like you
know the answer