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All questions of Introduction to E - Commerce for B Com Exam

What does the term "richness" refer to in the context of e-commerce technology?
  • a)
    Global reach
  • b)
    Universal standards
  • c)
    Video, audio, and text messages
  • d)
    Personalization of messages
Correct answer is option 'C'. Can you explain this answer?

In the context of e-commerce technology, the term "richness" refers to the integration of video, audio, and text messages into a single marketing message and consuming experience. E-commerce technology allows for multimedia content to be incorporated, enhancing the overall richness of communication.Additional Fact: Richness in e-commerce technology provides a more engaging and immersive experience for consumers, enabling a better understanding and appreciation of products/services.

Which feature of e-commerce technology allows for personalized messages to be delivered to individuals or groups?
  • a)
    Ubiquity
  • b)
    Global Reach
  • c)
    Richness
  • d)
    Personalization/Customization
Correct answer is option 'D'. Can you explain this answer?

The feature of e-commerce technology that allows for personalized messages to be delivered to individuals or groups is personalization/customization. This means that marketing messages and products/services can be tailored to individual characteristics, creating a more personalized and customized consumer experience.Additional Fact: Personalization/customization is made possible by the interactivity of e-commerce technology, which allows for dynamic adjustments and active consumer participation in the delivery of goods and services.

What is a key factor contributing to skepticism among online shoppers?
  • a)
    Lack of available products
  • b)
    Slow internet connections
  • c)
    Uncertainty about data security
  • d)
    Complexity of E-Commerce websites
Correct answer is option 'C'. Can you explain this answer?

Online shoppers are often skeptical about data security and hesitate to share personal information, such as credit card numbers, due to concerns about the safety of online transactions.

Which feature of e-commerce technology reduces information costs and improves the quality of information?
  • a)
    Ubiquity
  • b)
    Global Reach
  • c)
    Information Density
  • d)
    Interactivity
Correct answer is option 'C'. Can you explain this answer?

The feature of e-commerce technology that reduces information costs and improves the quality of information is information density. E-commerce technology enables faster and more accurate information processing, storage, and communication, resulting in plentiful, cheap, and accurate information.Additional Fact: Improved information density in e-commerce facilitates better decision-making, market analysis, and customer service.

What does the term "ubiquity" refer to in the context of e-commerce technology?
  • a)
    Global reach
  • b)
    Universal standards
  • c)
    Richness of media
  • d)
    Availability everywhere
Correct answer is option 'D'. Can you explain this answer?

In the context of e-commerce technology, the term "ubiquity" refers to availability everywhere. Internet/web technology is accessible at work, at home, and through mobile devices, allowing users to engage in e-commerce activities anytime and anywhere.Additional Fact: Ubiquity enhances customer convenience and reduces shopping costs by enabling transactions to take place beyond traditional boundaries and temporal/geographic limitations.

What is the significance of interactivity in e-commerce technology?
  • a)
    Enables global reach
  • b)
    Improves information density
  • c)
    Facilitates personalized messages
  • d)
    Engages consumers in a dialog
Correct answer is option 'D'. Can you explain this answer?

Interactivity in e-commerce technology engages consumers in a dialog and makes them active participants in the process of delivering goods and services. This feature allows for dynamic adjustments and personalized interactions, enhancing the overall consumer experience.

What is the main benefit of e-commerce to consumers?
  • a)
    24/7 availability
  • b)
    More choices
  • c)
    Lower prices
  • d)
    Quick delivery
Correct answer is option 'A'. Can you explain this answer?

The main benefit of e-commerce to consumers is 24/7 availability. With e-commerce, customers can shop or engage in transactions at any time, from anywhere, using internet/web technology. This provides convenience and flexibility for consumers.Additional Fact: E-commerce also offers consumers more choices, lower prices through quick comparisons, and the possibility of quick delivery for certain products/services.

What is one of the technical limitations of E-Commerce?
  • a)
    Lack of skilled personnel
  • b)
    Inadequate government role
  • c)
    Lack of awareness
  • d)
    Insufficient telecommunication bandwidth
Correct answer is option 'D'. Can you explain this answer?

One of the technical limitations of E-Commerce is the insufficient telecommunication bandwidth, which can impact the speed and efficiency of online transactions and communication.

What is the significance of universal standards in e-commerce technology?
  • a)
    Enables global reach
  • b)
    Improves information density
  • c)
    Enhances richness of media
  • d)
    Facilitates interactivity
Correct answer is option 'A'. Can you explain this answer?

Universal standards in e-commerce technology enable global reach. The use of internet standards, which are universally accepted, ensures that businesses can operate seamlessly across cultural and national boundaries without the need for modification.Additional Fact: Universal standards promote interoperability and enable businesses to reach potentially billions of consumers and millions of businesses worldwide, expanding the scope of e-commerce activities.

Which perspective defines e-commerce as the delivery of information, product/services, or payments over telecommunication channels?
  • a)
    Communication Perspective
  • b)
    Business Process Perspective
  • c)
    Service Perspective
  • d)
    Online Perspective
Correct answer is option 'A'. Can you explain this answer?

According to the communication perspective, e-commerce is defined as the delivery of information, product/services, or payments over telecommunication channels. This perspective focuses on the transmission of data through electronic modes of communication.Additional Fact: The communication perspective highlights the importance of using electronic tools and techniques to facilitate the exchange of goods and services between parties involved in e-commerce transactions.

Which perspective defines e-commerce as the application of technology towards the automation of business transactions and work flow?
  • a)
    Communication Perspective
  • b)
    Business Process Perspective
  • c)
    Service Perspective
  • d)
    Online Perspective
Correct answer is option 'B'. Can you explain this answer?

The business process perspective defines e-commerce as the application of technology towards the automation of business transactions and work flow. This perspective focuses on using technology to streamline and improve the efficiency of business processes involved in e-commerce.Additional Fact: Automation of business transactions and work flow through e-commerce technology can lead to cost savings, increased productivity, and improved decision-making for organizations.

Which factor leads to competition hesitation among online shoppers?
  • a)
    Lack of variety in products
  • b)
    Lack of customer reviews
  • c)
    Uncertainty about payment methods
  • d)
    Slow delivery of goods
Correct answer is option 'D'. Can you explain this answer?

Competition hesitation among online shoppers arises due to the out-of-stock dilemma, where products listed online are not available, leading to dissatisfaction and reluctance to engage in online shopping.

What is the main benefit of e-commerce to organizations?
  • a)
    Expanded market reach
  • b)
    Reduced telecommunication costs
  • c)
    Improved customer service
  • d)
    Increased flexibility
Correct answer is option 'A'. Can you explain this answer?

The main benefit of e-commerce to organizations is expanded market reach. With e-commerce, companies can easily and quickly locate more customers, suppliers, and business partners worldwide. This allows them to tap into national and international markets with minimal capital outlay.Additional Fact: Expanded market reach can lead to increased sales, higher profits, and the potential for global growth for organizations engaged in e-commerce.

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