Privacy Policy

Welcome to EduRev, ( "we," "our," or "us"). Your privacy is of utmost importance to us, and we are deeply committed to safeguarding your personal data. This Privacy Policy serves as a transparent guide to our information collection, usage, and disclosure practices as you interact with our website, mobile applications, or other services (collectively, the "Services").

EduRev prioritizes both your right to privacy and our responsibility to manage your information securely. By using our Services, you entrust us with your personal data, and we strive to handle it with the highest standards of integrity and care.

This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile applications, and services (collectively, the "Services"). We believe in your right to privacy and are dedicated to maintaining the highest standards of data protection.

We encourage you to review it carefully to understand your rights and how we ensure the privacy and security of your data. By using our Services, you agree to the practices described in this Privacy Policy.

Important Note

EduRev reserves the right to modify or update this Privacy Policy at any time without prior notice. To stay informed about how we handle your personal data, we encourage you to review this policy periodically. Any changes will be effective immediately upon posting, and your continued use of our Services constitutes your acceptance of those changes.

 By accessing or using our services, you:

1. Acknowledge Agreement: Confirm that you agree to the terms and conditions outlined in this Privacy Policy.

2. Consent to Practices: Expressly consent to our collection, use, and disclosure of your personal information (like your name, email id, contact number & others) in accordance with the updated Privacy Policy.

3. Understand Integration: Recognize that this Privacy Policy is incorporated into and governed by our Terms of Use.

If you do not agree to the terms of this Privacy Policy or any updates, we recommend refraining from using or accessing our Services. Your privacy and trust are paramount to us, and we are committed to maintaining transparency in all updates to our policies.

1. Information that We Collect

1.1 Information You Provide

Account Information:

• Name, email address, phone number

• Date of birth, home address (optional)

• Educational background and qualifications

• School affiliation (if applicable)

• Username and password

Content You Create: 

• Study materials, notes, and documents you upload

• Questions and answers in study groups

• Quiz responses and test results

• Comments, forum posts, and messages

• Profile information and preferences

Communication and Data: 

• Messages you send to our support team

• Survey responses and feedback

• Contest and promotion entries

1.2 Information We Collect Automatically

Usage Information:

• Pages viewed, features used, and time spent

• Search queries and interactions

• Device type, operating system, and browser

• IP address and general location (city/region level)

• Crash reports and performance data

Cookies and Similar Technologies:

• Session cookies for authentication

• Preference cookies for settings

• Analytics cookies for usage patterns

• See Section 4 for complete details

1.3 Information from Third Parties

Social Media Login: When you sign in using Facebook or Google, we receive:

• Name and profile picture

• Email address

• Gender (if publicly available)

We only access information you've authorized through the social platform's permission settings.

School Administrators:

If your school is registered with EduRev, your school may provide us with:

• Student roster information

• Class enrollment data

• School email addresses

• Any other information shared by school authorities as per the agreement and requirement. 

1.4 Mobile App Permissions

Android App:

We request the following permissions:

• Storage: To save downloaded content

• Location (Optional): To personalize content for your region

• Camera/Photos (Optional): To set profile pictures and post images

You can:

• Deny permissions through device settings

• Revoke permissions anytime

• Some features may be limited without certain permissions

iOS App:

Similar permissions are managed through iOS settings. 

Note: iOS purchases are handled by Apple and subject to Apple's refund policies.

2. How We Use Your Information

2.1 To Provide and Improve Our Services

• Create and manage your account

• Deliver educational content and features

• Personalize your learning experience

• Process payments and subscriptions

• Provide customer support

• Analyze usage to improve our platform

• Develop new features and services

2.2 To Communicate with You

Service Communications (we will send these):

• Account verification and security alerts

• Changes to our Services or policies

• Responses to your inquiries

• Important updates about your account

Marketing Communications (you can opt out):

• New features and course offerings

• Educational tips and resources

• Special promotions and discounts

• Newsletters and blog updates

2.3 For Safety and Security

• Detect and prevent fraud, spam, and abuse

• Enforce our Terms of Service

• Protect the rights and safety of our users

• Comply with legal obligations

• Respond to legal requests and court orders

3. How We Share Your Information

3.1 We DO NOT Sell Your Personal Data

We do not sell your personal information to third parties for their own marketing purposes.

3.2 When We Share Your Information

With Other Users (as you choose):

• Content you post (study materials, questions, answers) is visible to other EduRev users

• Your profile information (name, profile picture) is visible to other users

• You control what you share publicly

With Service Providers: We share data with trusted third parties who help us operate our Services:

• Cloud hosting providers (for data storage)

• Email service providers (for communications)

• Analytics providers (for usage insights)

• Payment processors (for transactions)

• Customer support tools

• Operational Necessity: When disclosure is necessary for the operation of EduRev or its business units or when providing co-branded services with EduRev associates.

All service providers are bound by confidentiality agreements and can only use your data for specified purposes.

With Your School: If you have a school-affiliated account:

• Your school administrators can view your activity and performance

• Schools may access usage data for their students

• Schools can disable accounts or get them modified as needed

For Legal Reasons: We may disclose information when required by law or to:

• Comply with legal processes, regulations, or government requests

• Enforce our Terms of Service

• Detect, prevent, or address fraud and security issues

• Protect the rights, property, or safety of EduRev, our users, or the public

Business Transfers: If EduRev is involved in a merger, acquisition, or sale of assets, your information may be transferred. The acquiring entity will be required to maintain the same privacy protections.

3.3 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot identify you personally for research, analytics, or marketing purposes.

EduRev respects your rights regarding your Personal Information. You have the option to request access to, correction of, or deletion of your Personal Information, in accordance with applicable law. Please contact us at support@edurev.in if you would like to exercise any of these rights.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and improve your experience.

4.2 Types of Cookies We Use

Essential Cookies (Required):

• Authentication and account access

• Security and fraud prevention

• Load balancing and performance

Functional Cookies (Optional):

• Remember your preferences and settings

• Personalize your experience

• Save your progress

Analytics Cookies (Optional):

• Understand how you use our Services

• Measure performance and engagement

• Identify areas for improvement

• We use Google Analytics and similar tools

Advertising Cookies (Optional):

• Show relevant advertisements

• Measure ad effectiveness

• Limit ad frequency

4.3 Managing Cookies

Browser Settings:

Most browsers allow you to:

• Block all cookies

• Accept only first-party cookies

• Delete existing cookies

• Set preferences by website

Visit your browser's help section for instructions.

Cookie Preference Center:

You can manage non-essential cookies through your account settings on our website.

Note: Disabling cookies may limit functionality and your user experience.

4.4 Do Not Track

Some browsers offer "Do Not Track" signals. Currently, there is no industry standard for responding to these signals, but we will update this policy as standards develop.

5. Data Security

5.1 How We Protect Your Data

We implement industry-standard security measures including:

Technical Safeguards:

• Encryption of data in transit (SSL/TLS)

• Encryption of sensitive data at rest

• Secure server infrastructure

• Regular security testing and audits

• Firewall protection and intrusion detection

Organizational Safeguards:

• Limited employee access to personal data

• Confidentiality agreements for all staff

• Regular security training

• Incident response procedures

5.2 Your Responsibilities

Account Security:

• Choose a strong, unique password

• Don't share your password with others

• Log out on shared devices

• Enable two-factor authentication (if available)

If You Suspect Unauthorized Access:

• Change your password immediately

• Email us at support@edurev.in

• Review your account activity

5.3 No Guarantee

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your data and will notify you promptly of any breach affecting your personal information as required by law.

Future threats may arise, and we cannot be held liable for any harmful actions or security breaches that may occur in the future. You agree not to hold any member of the EduRev team responsible for any direct or indirect actions related to the use of the platform.

6. Your Responsibility

By using EduRev’s services, you affirm that:

• You confirm that you are legally competent to use the platform, or that you are using EduRev with the consent and supervision of a parent or legal guardian. 

• You are responsible for ensuring that your use of the platform complies with applicable laws and regulations. 

• You confirm that your parents or guardians are aware of your EduRev account and the activities you engage in on the platform.

We recommend parents discuss online safety with their children. 

Course Creation (only for creators/teachers/publishers)

Once you initiate the process of creating a course on EduRev.in, the following conditions apply:

• Course creators are responsible for the content they upload; however, EduRev reserves the right to review, approve, reject, or remove any course or content that violates its policies or applicable laws. The responsibility of the course is of the creator only. 

• EduRev retains the final authority to review courses before they are published on the website/app. We can remove any content or course that is deemed inappropriate, and we reserve the right to make decisions regarding the content that remains on the platform.

• EduRev provides complete assistance and technical support for creating an ideal course. However, the responsibility for uploading content appropriately lies with the course creator.

• While EduRev's algorithms are designed to promote quality content, EduRev does not take responsibility for promoting or marketing any course on the platform. We will, however, share analytical data with course creators to help them improve their courses based on audience needs. EduRev is also open to collaborating on course promotions.

• For paid content or courses, a Master Service Agreement must be signed by both parties. Paid courses will only be launched after final approval from EduRev, and all applicable conditions apply. For further details, feel free to contact us at support@edurev.in.

Abuse of Policy:

Students who repeatedly purchase and refund multiple courses over an extended period may face suspension for abusing the refund policy. EduRev reserves the right to take action in such cases to prevent misuse of the system.

Account & Data Deletion

You can request to delete your account information at any time. 

• To initiate the account deletion process, you will need to either email us at support@edurev.in through your email id, which has been used for registering at EduRev or complete the designated Google form. 

• Once a deletion request is made, we ensure that your profile is no longer visible to other users and is disassociated from the content you posted under that account. 

• After 30 days from the deletion request, we begin the process of removing your personal information from our systems. 

However, we may retain certain information as required by law or for legitimate business purposes, even after your account is deleted.

IP Addresses

Your IP address may be used to resolve issues that arise with our servers or for statistical analysis. This helps us improve the user experience by identifying and addressing any potential issues or opportunities for improvement.

How to unsubscribe your contact number from getting any SMS from EduRev?

If you wish to remove your contact number from getting any updates from EduRev, you can simply send us an email to support@edurev.in with your contact number and typing unsubscribe along with it. For Example: <UNSUBSCRIBE 99999xxxxx>

7. Third Party Integrations

Third-party Links/Websites

• The edurev.in website may contain links to external websites that are not operated or controlled by EduRev. 
  EduRev is not responsible for the privacy practices, content, or the availability of these third-party websites. 

• We encourage you to review the privacy policies and terms of use of any third-party websites you visit through links provided on our site.

Use of YouTube Videos and API

EduRev follows all YouTube Terms and Conditions in accordance with the Terms of Service of Google/YouTube which can be checked at the following links: https://policies.google.com/privacy, https://www.youtube.com/static?template=terms

Payment Security

We Don't Store Payment Details:

All payment transactions are processed by certified third-party payment processors who comply with PCI-DSS standards.

Payment Information:

• We never see or store your full credit card numbers

• We receive only transaction confirmations and receipt information

• Payment processors have their own privacy policies

However, EduRev is not responsible for the privacy practices of these third-party payment gateways. In the case of any breach of applicable laws, unauthorized disclosure, or misuse of payment information by the third-party payment gateways, EduRev shall not be responsible for such incidents to the extent permitted under applicable law.

Cash on Delivery: For COD transactions, delivery partners may have access to your delivery address and phone number. These partners are independent contractors with their own privacy practices.

IP Addresses and Location

What We Collect:

• IP addresses for security, fraud prevention, and analytics

• General location (city/region level) for content personalization

How We Use It:

• Detect and prevent fraud or abuse

• Customize content for your region

• Analyze traffic and usage patterns

• Troubleshoot technical issues

We Don't:

• Track precise GPS location without permission

• Share IP addresses with third parties for marketing

• Use location data to identify individuals

8. Updates

Modifying and Terminating our Services:

At EduRev, we are continuously working to improve our services and enhance your experience. As part of this, we may add new features, remove existing ones, or make changes to our services without prior notice. We reserve the right to modify, suspend, or discontinue any part of the services or complete services in accordance with applicable laws.

In some cases, you may experience temporary issues accessing your account due to technical difficulties. If you encounter any problems while using the website, please feel free to reach out to us. You can send a detailed description of the issue to our support team at support@edurev.in.

9. Additional Information

User-Generated Content Disclaimer

Platform Nature: EduRev is a collaborative learning platform where users create and share educational content:

• Content is uploaded by students, teachers, and educators

• We moderate but cannot verify all content accuracy

• Users should cross-reference with authoritative sources

• Report inappropriate content using our reporting tools

Content Responsibility:

• Users are responsible for content they upload

• We prohibit copyrighted material without permission

• Offensive, explicit, or harmful content is strictly prohibited

• Violations may result in account suspension and legal action

Copyright Concerns:

If you believe content infringes your copyright:

• Email support@edurev.in with details

• Include the specific content URL

• Provide proof of ownership

• We'll investigate and respond within 2-5 business days

Study Groups and Community Features

Public Visibility:

• Questions and answers in study groups are visible to all members

• Your username and profile picture appear with your posts

• Use the platform responsibly and respectfully

Community Guidelines:

• Maximum 10 questions per day

• Maximum 20 answers per day

• Report inappropriate content

• Violations may result in temporary or permanent bans

Moderation:

We reserve the right to remove content that:

• Violates our Terms of Service

• Is offensive, harmful, or inappropriate

• Infringes intellectual property rights

• Contains spam or promotional material

Refund Policy (Related to Privacy)

When you request a refund:

• We may review your usage data to verify eligibility

• Usage data is anonymized where possible

• Personal information is protected during the review process

• In case if the refund is done, the payments are credited in the original bank account only. 

• Check EduRev’s FAQ page for details on the Refund Policy

Disclaimer

1. Nature of the Platform

• EduRev is an online, open-content, collaborative educational platform that enables users to create, upload, share, and access educational content.

• A substantial portion of the content available on EduRev is user-generated, contributed by students, teachers, and other third parties.

• EduRev provides the technical infrastructure to host and share content but does not exercise editorial control over all user submissions.

2. No Guarantee of Accuracy or Reliability

While EduRev makes reasonable efforts to encourage high-quality, relevant, and up-to-date content, such efforts do not amount to editorial control, verification, or endorsement of user-generated content, no guarantee is provided regarding:

• Accuracy

• Completeness

• Reliability

• Timeliness

• Usefulness

Content may be:

• Incorrect, incomplete, outdated, misleading, or altered

• Uploaded or modified by users whose views may not reflect established knowledge

Users acknowledge that content may change, be under review, or be removed at any time, including while being accessed.

3. User Responsibility

• Users are solely responsible for evaluating the accuracy, completeness, and suitability of any content, service, or product available on the platform.

• Any reliance on content available on EduRev is entirely at the user’s own risk.
  EduRev does not provide professional advice, including but not limited to:

  • Medical

  • Legal

  • Financial

  • Risk management

• Users should consult qualified professionals for such advice.

4. User-Generated Content & Submissions

• EduRev does not systematically pre-screen all user submissions and does not guarantee post-publication review of content.

• Submissions may include material that some users may find:

  • Objectionable

  • Inappropriate

  • Offensive

  • Defamatory

  • Illegal

• EduRev assumes no responsibility or liability for user submissions or third-party content linked from the platform.

5. Copyright & Intellectual Property

• Some content available on EduRev may inadvertently contain copyrighted material uploaded by users.

• EduRev:

  • Does not claim ownership over user submissions

  • Does not sell or commercially promote user-uploaded content

  • Exercises no control over user uploads

• EduRev disclaims liability for copyright infringements arising from user submissions to the extent permitted by applicable law and acts as an intermediary under relevant safe-harbour provisions

• Requests for removal of infringing or objectionable content will be reviewed and addressed within a reasonable timeframe upon notification

6. Content Removal & Moderation

• EduRev responds to removal requests it determines to be legitimate, at its sole discretion, for content that: 

  • Is offensive to users

  • Infringes intellectual property rights

• However, EduRev does not guarantee immediate removal, and such content may remain accessible during review or takedown processes.

7. No Warranties (AS IS Basis)

• All services, content, submissions, and materials are provided on an “AS IS” and “AS AVAILABLE” basis.

• To the fullest extent permitted by law, EduRev disclaims all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy, security, reliability, or performance

• EduRev makes no warranties regarding information or advice obtained through the platform.

8. Limitation of Liability

• To the fullest extent permitted by applicable law, EduRev, including its:

  • Officers

  • Directors

  • Employees

  • Affiliates

  • Agents

shall not be liable for any:

• Direct or indirect damages

• Incidental, special, punitive, or consequential damages

• This includes damages arising from:

• Use or inability to use the platform

• User submissions or third-party conduct

• Errors, omissions, or inaccuracies in content

• Viruses, bugs, or malicious code

• Unauthorized access to servers or stored data

• Loss of data or system damage

• Users expressly acknowledge that the risk of harm rests entirely with them.

9. Data Loss & Technical Failures

• EduRev disclaims responsibility for:

  • Deletion of content

  • Failure to store content

  • Misdelivery or delayed delivery of content

• Users download or access materials at their own discretion and risk.

10. No Contractual Relationship

• Use of the platform does not create any contractual, fiduciary, or agency relationship between users and:

  • EduRev

  • Content contributors

  • Administrators

  • Hosting providers

• No legal obligations arise solely from accessing or using free content on the platform.

11. Trademarks & Third-Party Rights

• All trademarks, service marks, logos, and design rights referenced on EduRev are the property of their respective owners.

• EduRev does not claim ownership over third-party intellectual property.

12. Legal Jurisdiction & Compliance

• EduRev’s servers are hosted in Singapore and/or Sweden, and data is maintained in accordance with applicable local laws.

• Laws governing online content may vary by jurisdiction.

• EduRev:

  • Does not encourage violation of any laws

  • Is not responsible for legal consequences arising from access, use, reproduction, or distribution of content in jurisdictions where such actions may be restricted

This disclaimer shall be governed by and construed in accordance with the laws of India, and courts located in India shall have exclusive jurisdiction

13. Third-Party Services & Links

• EduRev does not warrant, endorse, or assume responsibility for:

  • Third-party products or services

  • Advertisements

  • External websites or hyperlinks

• EduRev is not a party to transactions between users and third-party providers.

14. Indemnification & Risk Acknowledgment

• Users expressly acknowledge that EduRev shall not be liable for:

  • Defamatory, offensive, or illegal conduct of any third party

  • User-generated submissions

• All risks associated with accessing and using the platform are assumed entirely by the user.

Users agree to indemnify and hold harmless EduRev from any claims, damages, losses, or legal expenses arising out of their use of the platform, violation of this disclaimer, or submission of content