What does customer care department in call center handle?a)Does telemarketing onlyb)Inbound and outbound activitiesc)Inbound activities onlyd)Outbound activities onlyCorrect answer is option 'B'. Can you explain this answer?

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What does customer care department in call center handle?

a)
Does telemarketing only
b)
Inbound and outbound activities
c)
Inbound activities only
d)
Outbound activities only

Correct answer is option 'B'. Can you explain this answer?

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What does customer care department in call center handle?a)Does telema...

A customer service representative interacts with a company's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. Inbound customer service, the customer calls your company with a service request or an inquiry. Outbound customer service represents or more proactive approach. An agent from your call center contacts customer to follow up on a service issue or to notify customers of new products or policy changes.

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What does customer care department in call center handle?a)Does telemarketing onlyb)Inbound and outbound activitiesc)Inbound activities onlyd)Outbound activities onlyCorrect answer is option 'B'. Can you explain this answer?

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