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The number of complaints registered at banking ombudsman offices has increased to what percent, as per Reserve Bank of India (RBI) report on Trend and Progress of Banking in India?
  • a)
    25 %
  • b)
    35 %
  • c)
    45 %
  • d)
    50 %
  • e)
    None of these
Correct answer is option 'A'. Can you explain this answer?
Verified Answer
The number of complaints registered at banking ombudsman offices has i...
On December 31, 2018, according to the RBI Report on Trend and Progress of Banking in India, number of complaints registered at banking ombudsman offices has increased to 25% owing to increased awareness and poor internal redressal mechanisms of banks. More than 57% of the total complaints came from the banking ombudsman offices in tier-1 cities like New Delhi, Mumbai, Chennai, Kolkata, Bengaluru and Hyderabad. Of all the complaints received at the ombudsman’s offices, 97% of them were resolved in 2017-18, up from 92% in 2017. The topic of complaints were related to non-observance of the fair practices code followed by those related to ATM, credit and debit cards, and for failure to meet commitments and mobile banking. Bank-wise distribution shows that most complaints received against public sector banks were pension-related while most complaints received against private banks were for credit cards discrepancies.
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The number of complaints registered at banking ombudsman offices has increased to what percent, as per Reserve Bank of India (RBI) report on Trend and Progress of Banking in India?a)25 %b)35 %c)45 %d)50 %e)None of theseCorrect answer is option 'A'. Can you explain this answer?
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