Five sentences are given below labeled (1), (2), (3), (4) and (5). Of these, four sentences need to be arranged in a logical order to form a coherent paragraph/passage. Pick out the sentence that does not fit the sequence.1. Their efforts to be more responsive to customers depended on greater responsiveness from the companys software developers and factory employees, who saw little reason to change and deemed many of their colleagues requests unreasonable or unnecessary.2. For many years Nokia Siemens Networks measured customer satisfaction with a survey one that eventually ballooned to more than 150 questions and produced far more data than the firm could understand or use.3. After several unproductive months, the firm included those functions in the training program as well.4. In 2009 Nokia Siemens Networks initiated a training program for its frontline sales and service reps, to little avail.5. Over the ensuing year its satisfaction scores rose by as much as 20% among key customers.Correct answer is '2'. Can you explain this answer?

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1. Their efforts to be more responsive to customers depended on greater responsiveness from the company’s software developers and factory employees, who saw little reason to change and deemed many of their colleagues’ requests unreasonable or unnecessary.
2. For many years Nokia Siemens Networks measured customer satisfaction with a survey— one that eventually ballooned to more than 150 questions and produced far more data than the firm could understand or use.
3. After several unproductive months, the firm included those functions in the training program as well.
4. In 2009 Nokia Siemens Networks initiated a training program for its frontline sales and service reps, to little avail.
5. Over the ensuing year its satisfaction scores rose by as much as 20% among key customers.

Correct answer is '2'. Can you explain this answer?

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Five sentences are given below labeled (1), (2), (3), (4) and (5). Of ...

Statement 4 introduces the topic of the paragraph - Nokia Siemens’s training program for sales and service reps. 1 which states the reasons for the failure mentioned in 4, is next in the sequence. Statement 3 with “those functions” connects with the shortcomings mentioned in statement 1. Statement 5 gives the positive consequences after incorporating those functions which addressed the shortcomings as mentioned in previous statements.
Statement 2 speaks about a customer satisfaction survey; it does not connect with the other statements which are about employee training program.
Hence, the correct answer is 2

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Five sentences are given below labeled (1), (2), (3), (4) and (5). Of these, four sentences need to be arranged in a logical order to form a coherent paragraph/passage. Pick out the sentence that does not fit the sequence.1. Their efforts to be more responsive to customers depended on greater responsiveness from the companys software developers and factory employees, who saw little reason to change and deemed many of their colleagues requests unreasonable or unnecessary.2. For many years Nokia Siemens Networks measured customer satisfaction with a survey one that eventually ballooned to more than 150 questions and produced far more data than the firm could understand or use.3. After several unproductive months, the firm included those functions in the training program as well.4. In 2009 Nokia Siemens Networks initiated a training program for its frontline sales and service reps, to little avail.5. Over the ensuing year its satisfaction scores rose by as much as 20% among key customers.Correct answer is '2'. Can you explain this answer?

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