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What is the last step in controlling process?
  • a)
    Setting Performance Standards
  • b)
    Taking corrective action
  • c)
    Comparing actual performance with standards
  • d)
    Measurement of actual performance
Correct answer is option 'B'. Can you explain this answer?
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What is the last step in controlling process?a)Setting Performance Sta...
Steps in the process of controlling before taking corrective actions.
Establishing standards: This means setting up of the target which needs to be achieved to meet organisational goals eventually. Standards indicate the criteria of performance.
Control standards are categorized as quantitative and qualitative standards. Quantitative standards are expressed in terms of money. Qualitative standards, on the other hand, includes intangible items.
Measurement of actual performance: The actual performance of the employee is measured against the target. With the increasing levels of management, the measurement of performance becomes difficult.
Comparison of actual performance with the standard: This compares the degree of difference between the actual performance and the standard.
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What is the last step in controlling process?a)Setting Performance Sta...
The last step in the controlling process is taking corrective action. This step involves making necessary adjustments and improvements based on the results of comparing actual performance with standards. Here is a detailed explanation of each step in the controlling process:
1. Setting Performance Standards: This is the first step in the controlling process, where specific goals and objectives are established. Performance standards serve as a benchmark for measuring and evaluating performance.
2. Measurement of Actual Performance: In this step, the actual performance is measured and quantified. This can be done through various methods such as observation, data collection, surveys, and reports.
3. Comparing Actual Performance with Standards: The next step is to compare the measured performance with the established standards. This helps identify any deviations or gaps between the desired performance and the actual performance.
4. Taking Corrective Action: Once the deviations or gaps are identified, corrective action is taken to address the issues and bring the performance back on track. This may involve implementing new strategies, providing additional resources, training employees, or making process improvements.
By taking corrective action, organizations can ensure that performance aligns with the established standards and goals. This step completes the controlling process by closing the loop between measuring performance and making necessary adjustments to improve future outcomes.
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Direction: Read the following text and answer the questions given below:Sameer Sweets, a renowned name for quality sweets since 1950 had maintained its standards ever since then. It is an ancestral sweet shop and Sana, the present owner of Sameer Sweets, is the third generation entrepreneur who has taken the charge of the sweet shop from her father. Sana has been handling her responsibilities exceptionally well except that she was worried as the sales had declined during the last three months despite her best efforts and involvement in business. When she enquired from the Sales Manager, Ajay, he reported that there were some complaints about the quality of sweets from many customers recently. Therefore, Sana ordered for sample checking of sweets by her quality control team. The team investigated and reported to Sana. She realized that during peak demand, quality was being compromised by her team to satisfy the customers. She decided to invest more capital in order to increase production to be able to meet the increasing demand especially during peak seasons like festivals and marriage catering.Q. ‘…sales had declined during the last three months.’ Which step does this represent in the controlling process ?

Direction: Read the following text and answer the questions given below:Sameer Sweets, a renowned name for quality sweets since 1950 had maintained its standards ever since then. It is an ancestral sweet shop and Sana, the present owner of Sameer Sweets, is the third generation entrepreneur who has taken the charge of the sweet shop from her father. Sana has been handling her responsibilities exceptionally well except that she was worried as the sales had declined during the last three months despite her best efforts and involvement in business. When she enquired from the Sales Manager, Ajay, he reported that there were some complaints about the quality of sweets from many customers recently. Therefore, Sana ordered for sample checking of sweets by her quality control team. The team investigated and reported to Sana. She realized that during peak demand, quality was being compromised by her team to satisfy the customers. She decided to invest more capital in order to increase production to be able to meet the increasing demand especially during peak seasons like festivals and marriage catering.Q. ‘She decided to invest more money in order to increase production to be able to meet the increasing demand….’ Which step does this represent in the controlling process?

Direction: Read the following text and answer the questions given below: Sameer Sweets, a renowned name for quality sweets since 1950 had maintained its standards ever since then. It is an ancestral sweet shop and Sana, the present owner of Sameer Sweets, is the third generation entrepreneur who has taken the charge of the sweet shop from her father. Sana has been handling her responsibilities exceptionally well except that she was worried as the sales had declined during the last three months despite her best efforts and involvement in business. When she enquired from the Sales Manager, Ajay, he reported that there were some complaints about the quality of sweets from many customers recently. Therefore, Sana ordered for sample checking of sweets by her quality control team. The team investigated and reported to Sana. She realized that during peak demand, quality was being compromised by her team to satisfy the customers. She decided to invest more capital in order to increase production to be able to meet the increasing demand especially during peak seasons like festivals and marriage catering. Q. ’…Sana ordered for sample checking of sweets by her quality control team.’ Which step does this represent in the controlling process?

Direction: Read the following text and answer the questions given below:Sameer Sweets, a renowned name for quality sweets since 1950 had maintained its standards ever since then. It is an ancestral sweet shop and Sana, the present owner of Sameer Sweets, is the third generation entrepreneur who has taken the charge of the sweet shop from her father. Sana has been handling her responsibilities exceptionally well except that she was worried as the sales had declined during the last three months despite her best efforts and involvement in business. When she enquired from the Sales Manager, Ajay, he reported that there were some complaints about the quality of sweets from many customers recently. Therefore, Sana ordered for sample checking of sweets by her quality control team. The team investigated and reported to Sana. She realized that during peak demand, quality was being compromised by her team to satisfy the customers. She decided to invest more capital in order to increase production to be able to meet the increasing demand especially during peak seasons like festivals and marriage catering.Q. ‘…a renowned name for quality sweets since 1950 had maintained its standards ever since then.’ Which step does this represent in the controlling process?

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What is the last step in controlling process?a)Setting Performance Standardsb)Taking corrective actionc)Comparing actual performance with standardsd)Measurement of actual performanceCorrect answer is option 'B'. Can you explain this answer?
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