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Komal bought a car worth Rs.15,00,000. After driving it, she found that the A.C. of the car stopped functioning. She approached the dealer who refused to look into the matter. a. Suggest her suitable authority where she can file a complaint under the Consumer Protection Act, 1986. b. What procedure will be followed by the concerned authority to redress her grievance?
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Komal bought a car worth Rs.15,00,000. After driving it, she found tha...
Consumer Protection Act, 1986

a. Suitable authority for filing a complaint:
Under the Consumer Protection Act, 1986, Komal can file a complaint with the appropriate Consumer Disputes Redressal Forum (CDRF) or District Consumer Forum. The exact forum will depend on the value of the claim. In this case, since the car is worth Rs.15,00,000, Komal can approach the State Consumer Disputes Redressal Commission.

Procedure followed by the concerned authority:
The Consumer Disputes Redressal Forum follows the following procedure to redress Komal's grievance:

1. Filing a complaint:
Komal needs to file a written complaint with the State Consumer Disputes Redressal Commission. The complaint should include details such as her contact information, details of the car, the issue faced (AC malfunction), and the relief sought (repair or replacement).

2. Jurisdiction:
The State Consumer Disputes Redressal Commission will examine the complaint to ensure it falls within its jurisdiction. If it does, the complaint will proceed further. If not, it may be transferred to the appropriate forum.

3. Notice to the opposite party:
The Commission will issue a notice to the opposite party, in this case, the car dealer, informing them about the complaint and providing them an opportunity to present their defense.

4. Gathering evidence:
Both parties will be given an opportunity to present their evidence and arguments. Komal can submit any relevant documents, such as proof of purchase, warranty, and evidence of attempts to resolve the issue with the dealer.

5. Examination and decision:
The Commission will examine the evidence, listen to both parties, and make a decision based on the merits of the case. The decision will be made within a specified timeframe and will include the relief granted, which could be repair, replacement, or compensation.

6. Execution of the order:
If the decision is in favor of Komal, the dealer will be required to comply with the order within the specified timeframe. Failure to do so may result in further action, such as penalties or imprisonment.

7. Appeal:
Both parties have the right to appeal against the decision of the State Consumer Disputes Redressal Commission. The appeal can be made to the appropriate State Consumer Disputes Redressal Commission or the National Consumer Disputes Redressal Commission, depending on the value of the claim.

By following this procedure, Komal can seek redressal for the AC malfunction in her car and assert her rights as a consumer under the Consumer Protection Act, 1986.
Community Answer
Komal bought a car worth Rs.15,00,000. After driving it, she found tha...
In district forum
bcoz amt is 15lac less than 20lac
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Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer?

Direction: Read the following text and answer the questions given below:Sameer planned to buy a new car and did a lot of market research. He finally purchased a car for ₹ 15 lakhs from ‘Lance Motors’ in his city. The car was delivered to him and he was really excited to own a brand new car. Later on after speaking with few of his friends, he got to know that though the car’s performance was good from all aspects, people generally faced problems with the car’s suspension over a period of time. When he observed his own car, he found that its suspension was also faulty and would start giving issues soon during driving. Thus, he decided to report the issue to the company. He complained multiple times with the company but they were not responded to. This forced him to take further action and he decided to approach the three-tier machinery existing under The Consumer Protection Act. He filed a case at tier one. Since he was not satisfied with the orders of this public authority, he appealed before tier two and on being dissatisfied with the orders at this level, he appealed before tier three. Sameer was not content with the orders at the third level also and decided to appeal in the Supreme Court of India.Q. Which tier two authority did Sameer approach?

Direction: Read the following text and answer the questions given below:Sameer planned to buy a new car and did a lot of market research. He finally purchased a car for ₹ 15 lakhs from ‘Lance Motors’ in his city. The car was delivered to him and he was really excited to own a brand new car. Later on after speaking with few of his friends, he got to know that though the car’s performance was good from all aspects, people generally faced problems with the car’s suspension over a period of time. When he observed his own car, he found that its suspension was also faulty and would start giving issues soon during driving. Thus, he decided to report the issue to the company. He complained multiple times with the company but they were not responded to. This forced him to take further action and he decided to approach the three-tier machinery existing under The Consumer Protection Act. He filed a case at tier one. Since he was not satisfied with the orders of this public authority, he appealed before tier two and on being dissatisfied with the orders at this level, he appealed before tier three. Sameer was not content with the orders at the third level also and decided to appeal in the Supreme Court of India.Q. Can Supreme Court of India entertain Sameer’s appeal?

Direction: Read the following text and answer the questions given below:Sameer planned to buy a new car and did a lot of market research. He finally purchased a car for ₹ 15 lakhs from ‘Lance Motors’ in his city. The car was delivered to him and he was really excited to own a brand new car. Later on after speaking with few of his friends, he got to know that though the car’s performance was good from all aspects, people generally faced problems with the car’s suspension over a period of time. When he observed his own car, he found that its suspension was also faulty and would start giving issues soon during driving. Thus, he decided to report the issue to the company. He complained multiple times with the company but they were not responded to. This forced him to take further action and he decided to approach the three-tier machinery existing under The Consumer Protection Act. He filed a case at tier one. Since he was not satisfied with the orders of this public authority, he appealed before tier two and on being dissatisfied with the orders at this level, he appealed before tier three. Sameer was not content with the orders at the third level also and decided to appeal in the Supreme Court of India.Q. Which tier three authority did Sameer approach?

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Komal bought a car worth Rs.15,00,000. After driving it, she found that the A.C. of the car stopped functioning. She approached the dealer who refused to look into the matter. a. Suggest her suitable authority where she can file a complaint under the Consumer Protection Act, 1986. b. What procedure will be followed by the concerned authority to redress her grievance?
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Komal bought a car worth Rs.15,00,000. After driving it, she found that the A.C. of the car stopped functioning. She approached the dealer who refused to look into the matter. a. Suggest her suitable authority where she can file a complaint under the Consumer Protection Act, 1986. b. What procedure will be followed by the concerned authority to redress her grievance? for Commerce 2024 is part of Commerce preparation. The Question and answers have been prepared according to the Commerce exam syllabus. Information about Komal bought a car worth Rs.15,00,000. After driving it, she found that the A.C. of the car stopped functioning. She approached the dealer who refused to look into the matter. a. Suggest her suitable authority where she can file a complaint under the Consumer Protection Act, 1986. b. What procedure will be followed by the concerned authority to redress her grievance? covers all topics & solutions for Commerce 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Komal bought a car worth Rs.15,00,000. After driving it, she found that the A.C. of the car stopped functioning. She approached the dealer who refused to look into the matter. a. Suggest her suitable authority where she can file a complaint under the Consumer Protection Act, 1986. b. What procedure will be followed by the concerned authority to redress her grievance?.
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