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Direction: Read the following text and answer the questions given below:
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Q. Under which Act Piyali can seek to protect her rights being a consumer?
  • a)
    Consumer Protection Act, 2019
  • b)
    Consumer Protection Act, 1986
  • c)
    The Indian Contract Act, 1872
  • d)
    The Competition Act, 2002
Correct answer is option 'A'. Can you explain this answer?
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Direction: Read the following text and answer the questions given bel...
The basic aim of the Consumer Protection Act, 2019 is to save the rights of the consumers by establishing authorities for timely and effective administration and settlement of consumers’ disputes.
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Direction: Read the following text and answer the questions given bel...
Answer:

Consumer Protection Act, 2019

The Consumer Protection Act, 2019 (CPA) is a recent law enacted by the Indian government to protect the rights of consumers. It replaces the old Consumer Protection Act, 1986. The main objective of the CPA is to provide better protection of the interests of consumers and to establish authorities for timely and effective administration and settlement of consumer disputes.

Explanation:

In the given scenario, Piyali purchased a defective ISI marked Heater from Bharti Appliances and failed to get a Cash Memo. When she complained to the shopkeeper about the defect, he refused to take any action and denied that the heater was purchased from his shop. Piyali's friend Sohini advised her to approach the Consumer Forum and lodge a complaint against the shopkeeper.

Under the Consumer Protection Act, 2019, Piyali has the right to seek protection as a consumer. The Act defines a consumer as a person who buys goods or services for his/her own use and not for resale or commercial purposes. As a consumer, Piyali has the following rights:

1. Right to safety: The heater purchased by Piyali should have been safe for use, and the shopkeeper should have sold her a product that met the safety standards set by the government.

2. Right to information: Piyali has the right to know the details of the product she purchased, including its price, features, warranty, and safety standards. She should have received a Cash Memo as proof of purchase.

3. Right to choose: Piyali has the right to choose the product she wants to buy, and the shopkeeper should not have misled her into buying a defective product.

4. Right to be heard: Piyali has the right to file a complaint and be heard by the authorities responsible for handling consumer disputes.

In conclusion, Piyali can seek protection under the Consumer Protection Act, 2019, and file a complaint against the shopkeeper for selling her a defective product and denying her the right to a Cash Memo.
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Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Piyali cannot lodge a complaint against the shopkeeper. Why?

Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Identify the right of the consumer as referred to in the above paragraph.

Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Identify the responsibility of the consumer referred in the above case.

Read the following hypothetical text and answer the question that follow:The performance of the Indian economy during the period of first seven five-year plans (1950-1990) was satisfactory if not very impressive. On the eve of independence, India was an industrially backward country, but during this period of first seven plans our industries became far more diversified, with the stress being laid on the public investments in the industrial sector. The policy of import substitution led to protection of the domestic industries against the foreign producersbut we failed to promote a strong export surplus. Although public sector expanded to a large extent but it could not bring desired level of improvement in the secondary sector. Excessive government regulations prevented the natural trajectory of growth of entrepreneurship as there was no competition, no innovation and no modernization on the front of the industrial sector. Many Public Sector Undertakings (PSUs) incurred huge losses due to operational inefficiencies, red-tapism, poor technology and other similar reasons. These PSUs continued to function because it was difficult to close a government undertaking even it is a drain on country’s limited resources. On the Agricultural front, due to the measures taken under the Green Revolution, India more or less became self-sufficient in the production of food grains. So, the needs for reform of economic policy was widely felt in the context of changing global economic scenario to achieve desired growth in the country.Q. Inward looking trade strategy aimed at _________ .

Read the following text and answer the questions given below:Yamuna Prasad, a small shopkeeper in Bikaner, Rajasthan used to sell the famous 'Bhujia-Sev'. It was a quick-selling product for locals and foreign tourists. His second generation expanded the business and got 'Yamuna Ki Bhujia' registered with concerned authorities. Gradually the brand offered a wide range of products to its customers like namkeen, sweets, bakery items, etc. However, 'Bhujia-Sev' remained the most popular product of the brand creating maximum revenue.'Yamuna Ki Bhujia' offered its products at competitive prices even while offering customer services like gift packaging and free home delivery to become a household name. Now it has virtually become a synonym for bhujia-sev in the market, so much so, that people ask for 'Yamuna Ki Bhujia' instead of bhujia-sev. 'Yamuna Ki Bhujia' has developed a strong distribution network in India and abroad by setting up retail outlets and reaching out to the customers through internet selling.Promotion of the brand had always been low profile, till the increase in competition pushed it to hire the services of a professional advertising agency, VIGYAPAN PVT. LTD. for promoting the product.On the advice of VIGYAPAN PVT. LTD., 'Yamuna Ki Bhujia' has also worked upon managing public opinion by developing relations with the masses through sponsoring cultural and sporting events, maintenance of public parks, etc.Q. 'Yamuna Ki Bhujia' offered its products at competitive prices even while offering customer services like gift packaging and free home delivery to become a household name.Identify the factor affecting the element of marketing mix being discussed above.

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Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer?
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Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer? for Commerce 2024 is part of Commerce preparation. The Question and answers have been prepared according to the Commerce exam syllabus. Information about Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer? covers all topics & solutions for Commerce 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer?.
Solutions for Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer? in English & in Hindi are available as part of our courses for Commerce. Download more important topics, notes, lectures and mock test series for Commerce Exam by signing up for free.
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Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer?, a detailed solution for Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer? has been provided alongside types of Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer? theory, EduRev gives you an ample number of questions to practice Direction: Read the following text and answer the questions given below:Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.Q. Under which Act Piyali can seek to protect her rights being a consumer? a)Consumer Protection Act, 2019b)Consumer Protection Act, 1986c)The Indian Contract Act, 1872d)The Competition Act, 2002Correct answer is option 'A'. Can you explain this answer? tests, examples and also practice Commerce tests.
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