Direction: Read the following text and answer the questions given bel...
Right to be Protected: To have a constitutionally protected right means that even the govemment cannot interfere with acts of that kind, not even by passing laws against that kind of conduct, not even if the exercise of that right means the loss of other values.
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Direction: Read the following text and answer the questions given bel...
b. Right to be Protected
Consumer protection is one of the fundamental rights of consumers, ensuring that they are safeguarded against any unfair trade practices. In the given scenario, Piyali exercised her right to be protected when she purchased the ISI marked Heater from Bharti Appliances. However, the product turned out to be faulty, and she was not provided with a Cash Memo, which could serve as proof of purchase.
Explanation:
- Consumer Protection: The right to be protected ensures that consumers are safeguarded against any faulty or substandard products they purchase. In this case, Piyali faced issues with the heater and was not provided with proper assistance by the shopkeeper.
- Faulty Product: Piyali observed that the heater was not working properly after purchase, indicating a breach of her right to be protected as a consumer. The product did not meet the expected quality standards.
- Lack of Evidence: The absence of a Cash Memo further highlights the importance of consumer protection. Without proper documentation, Piyali faced challenges in proving her purchase and holding the shopkeeper accountable for the faulty product.
- Consumer Forum: Piyali's decision to approach the Consumer Forum demonstrates her efforts to seek protection and resolution for the issue faced. The Consumer Forum serves as a platform for consumers to lodge complaints and address grievances related to products or services.
In conclusion, the right to be protected plays a crucial role in ensuring consumer welfare and holding sellers accountable for any discrepancies in the products or services they provide. Piyali's experience emphasizes the significance of consumer protection laws in upholding consumer rights and promoting fair trade practices.
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