I have purchased the infinity membership but still not able to access ...
Possible response:
If you have purchased the Infinity membership on EduRev but are unable to access a locked test, there could be various reasons and solutions. Here are some steps you can take to troubleshoot the issue:
Check your Membership Status
Firstly, make sure that your membership is active and that you have signed in with the same account that you used to buy the Infinity plan. You can check your membership status by clicking on the "Membership" tab on the top menu of the EduRev website. If you see that your membership is expired or canceled, you may need to renew or reactivate it.
Clear your Browser Cache
Sometimes, your browser cache may store outdated or conflicting data that prevents you from accessing certain features on EduRev. To clear your browser cache, follow these steps:
- Open your browser settings or preferences.
- Find the option to clear your cache or browsing data.
- Select the time range and types of data to clear, such as cookies and cached images.
- Confirm the action and wait for the process to finish.
- Try to access the locked test again.
Disable Browser Extensions
Some browser extensions or add-ons can interfere with the functionality of EduRev or cause conflicts with other extensions. To rule out this possibility, you can disable your extensions temporarily and see if it helps. Here's how to do it:
- Go to your browser settings or menu.
- Find the option to manage extensions or add-ons.
- Disable all extensions or selectively disable the ones that may be relevant to EduRev.
- Refresh the EduRev page and try to access the locked test.
Contact EduRev Support
If none of the above methods work, you can reach out to EduRev support for further assistance. Explain your issue clearly and provide your membership details, the test name or link, and any error messages or screenshots you encounter. EduRev support team will try to resolve your problem as soon as possible.
In conclusion, if you have purchased the Infinity membership on EduRev but cannot access a locked test, check your membership status, clear your browser cache, disable browser extensions, and contact EduRev support if needed.