Payment deducted but EduRev Infinity plan not activated

If you have made a payment for the EduRev Infinity plan but your subscription has not been activated, there are several steps you can take to resolve this issue.

1. Check your payment status
- Start by checking your payment status to ensure that the payment has indeed been deducted from your account.
- Look for any confirmation emails or receipts that you may have received from EduRev or the payment gateway.
- Verify the transaction details, including the amount deducted, date, and payment method used.

2. Contact EduRev support
- If you have confirmed that the payment has been deducted, the next step is to reach out to EduRev support.
- Contact their customer support team through the official EduRev website or app.
- Provide them with the necessary details such as your transaction ID, payment method, and any other relevant information.
- Explain the issue clearly and mention that the payment has been deducted but your EduRev Infinity plan has not been activated.

3. Include supporting evidence
- To strengthen your case, provide any supporting evidence you may have, such as screenshots of the payment confirmation or receipts.
- Attach these documents when contacting EduRev support to help them understand the situation better.

4. Be patient
- Once you have contacted EduRev support, it's important to be patient and allow them some time to investigate the issue.
- Understand that they might receive numerous queries and it may take some time for them to respond and resolve your case.

5. Follow up
- If you do not receive a response from EduRev support within a reasonable timeframe, consider following up politely.
- Send a reminder email or message, reiterating your issue and requesting an update on the status of your subscription activation.

6. Escalate the issue
- If you have followed all the steps above and still have not received a resolution, you may need to escalate the issue further.
- Look for escalation options on the EduRev website or app, such as contacting a higher-level support team or requesting a refund.

Remember, it's essential to remain calm and patient throughout the process. By following these steps and providing the necessary information, you increase the chances of resolving the issue and activating your EduRev Infinity plan.