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The payment got deducted from my end but my EduRev Infinity plan has yet to be activated. What should I do now?
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The payment got deducted from my end but my EduRev Infinity plan has y...
We sincerely apologize for the inconvenience caused to you!
Such cases usually occur where the payment is deducted from your account but has yet to be received immediately at our end. This problem occurs due to technical issues while using certain payment gateways/banks.
Such cases usually occur where the payment is deducted from your account but has yet to be received immediately at our end. This problem occurs due to technical issues while using certain payment gateways/banks.
In such cases, either of the two things happens:
The amount is auto-refunded to your account. You can purchase EduRev Infinity again in this case.
- The payment is credited to our account after some time and the EduRev Infinity access is activated as soon as we receive the payment.
- This process usually happens in 1-2 business days and can take a maximum of 5-7 business days for the payment to be credited to our account.
Community Answer
The payment got deducted from my end but my EduRev Infinity plan has y...
Payment deducted but EduRev Infinity plan not activated
If you have made a payment for the EduRev Infinity plan but your subscription has not been activated, there are several steps you can take to resolve this issue.
1. Check your payment status
- Start by checking your payment status to ensure that the payment has indeed been deducted from your account.
- Look for any confirmation emails or receipts that you may have received from EduRev or the payment gateway.
- Verify the transaction details, including the amount deducted, date, and payment method used.
2. Contact EduRev support
- If you have confirmed that the payment has been deducted, the next step is to reach out to EduRev support.
- Contact their customer support team through the official EduRev website or app.
- Provide them with the necessary details such as your transaction ID, payment method, and any other relevant information.
- Explain the issue clearly and mention that the payment has been deducted but your EduRev Infinity plan has not been activated.
3. Include supporting evidence
- To strengthen your case, provide any supporting evidence you may have, such as screenshots of the payment confirmation or receipts.
- Attach these documents when contacting EduRev support to help them understand the situation better.
4. Be patient
- Once you have contacted EduRev support, it's important to be patient and allow them some time to investigate the issue.
- Understand that they might receive numerous queries and it may take some time for them to respond and resolve your case.
5. Follow up
- If you do not receive a response from EduRev support within a reasonable timeframe, consider following up politely.
- Send a reminder email or message, reiterating your issue and requesting an update on the status of your subscription activation.
6. Escalate the issue
- If you have followed all the steps above and still have not received a resolution, you may need to escalate the issue further.
- Look for escalation options on the EduRev website or app, such as contacting a higher-level support team or requesting a refund.
Remember, it's essential to remain calm and patient throughout the process. By following these steps and providing the necessary information, you increase the chances of resolving the issue and activating your EduRev Infinity plan.
If you have made a payment for the EduRev Infinity plan but your subscription has not been activated, there are several steps you can take to resolve this issue.
1. Check your payment status
- Start by checking your payment status to ensure that the payment has indeed been deducted from your account.
- Look for any confirmation emails or receipts that you may have received from EduRev or the payment gateway.
- Verify the transaction details, including the amount deducted, date, and payment method used.
2. Contact EduRev support
- If you have confirmed that the payment has been deducted, the next step is to reach out to EduRev support.
- Contact their customer support team through the official EduRev website or app.
- Provide them with the necessary details such as your transaction ID, payment method, and any other relevant information.
- Explain the issue clearly and mention that the payment has been deducted but your EduRev Infinity plan has not been activated.
3. Include supporting evidence
- To strengthen your case, provide any supporting evidence you may have, such as screenshots of the payment confirmation or receipts.
- Attach these documents when contacting EduRev support to help them understand the situation better.
4. Be patient
- Once you have contacted EduRev support, it's important to be patient and allow them some time to investigate the issue.
- Understand that they might receive numerous queries and it may take some time for them to respond and resolve your case.
5. Follow up
- If you do not receive a response from EduRev support within a reasonable timeframe, consider following up politely.
- Send a reminder email or message, reiterating your issue and requesting an update on the status of your subscription activation.
6. Escalate the issue
- If you have followed all the steps above and still have not received a resolution, you may need to escalate the issue further.
- Look for escalation options on the EduRev website or app, such as contacting a higher-level support team or requesting a refund.
Remember, it's essential to remain calm and patient throughout the process. By following these steps and providing the necessary information, you increase the chances of resolving the issue and activating your EduRev Infinity plan.
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The payment got deducted from my end but my EduRev Infinity plan has yet to be activated. What should I do now?
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The payment got deducted from my end but my EduRev Infinity plan has yet to be activated. What should I do now? for Self Help Learning 2024 is part of Self Help Learning preparation. The Question and answers have been prepared according to the Self Help Learning exam syllabus. Information about The payment got deducted from my end but my EduRev Infinity plan has yet to be activated. What should I do now? covers all topics & solutions for Self Help Learning 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for The payment got deducted from my end but my EduRev Infinity plan has yet to be activated. What should I do now?.
The payment got deducted from my end but my EduRev Infinity plan has yet to be activated. What should I do now? for Self Help Learning 2024 is part of Self Help Learning preparation. The Question and answers have been prepared according to the Self Help Learning exam syllabus. Information about The payment got deducted from my end but my EduRev Infinity plan has yet to be activated. What should I do now? covers all topics & solutions for Self Help Learning 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for The payment got deducted from my end but my EduRev Infinity plan has yet to be activated. What should I do now?.
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