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Directions: Refer to the data below and answer the question that follows:
The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:
The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.
Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:
1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.
2. A fixed cost B of Rs. 72000 per trip made.
The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.
Customer satisfaction index (CSI) is defined as: 
CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)
Q. What is the CSI for the airline in a day?
  • a)
    0.89
  • b)
    0.92
  • c)
    0.95
  • d)
    0.99
  • e)
    None of these
Correct answer is option 'B'. Can you explain this answer?
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Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice vers

Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice vers

Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice vers

Directions: Read the following passage carefully and answer the given question.The system of managing a companys interaction with current and future customers is called Customer Relationship Management or CRM. It makes use of modern technology to organise, automate and synchronise the following four areas; sales, marketing, customer service and technical support.CRM is designed to track and measure marketing campaigns over a variety of networks. These systems can track customer analysis by customer clicks as well as sales. Specifically, these systems are used in call centres, social media, direct mail, data storage files, banks and customer data queries. One unique aspect of this is that it can assist in formulating customer profiles.The goal of these systems is to track customers and their responses, record these responses and store them in databases and then mine this data for information that will improve customer relations. The CRM system codifies the interactions between companies and their customers in order to maximise sales. They make use of analytics and key performance indicators to give users much information on where to focus their marketing and customer service to maximise revenues as well as to decrease idle and unproductive contact with customers. Contact channels such as contact centres make use of CRM software. The software helps to direct customers to the right agent or information channel (such as informational recordings or automated bill payment or appointment scheduling). One key feature of CRM software is that it can be used to identify and reward loyal customers over a period of time, which can enhance customer relationships.One common function that CRM software is used for is to synchronise suitable appointment dates, times and methods for customer contact. Once the appointments are saved in the systems calendar, the information regarding the appointment can be easily retrieved. It can pull up information on specific information and then send an automated message as a reminder to the involved persons.Because of modern technology, the environment often requires businesses to interact with each other via the web. Because of this, The Sweeny Group defines CRM as being all the tools, technologies and procedures that are required to manage, improve or facilitate sales, customer/technical support and all related interactions with customers, prospective customers and business partners throughout the entire venture. Based on this definition, it is assumed that CRM is involved in every business to business transaction.The general concept is that CRM systems were created for customer-centric businesses, but they can also apply to business to business environments. In this sense, they are used to streamline and improve customer management conditions. Both systems (business to customer, business to business) are not created equal and are different in application. This is because relationships between business to business take longer to come to fruition than the business to customer. With this in mind, all softwares used for CRM must be personalised and delivered at individual levels.Q.Which of the following can be said about the current status of the usage of CRM systems?

Directions: Read the following passage carefully and answer the given question.The system of managing a companys interaction with current and future customers is called Customer Relationship Management or CRM. It makes use of modern technology to organise, automate and synchronise the following four areas; sales, marketing, customer service and technical support.CRM is designed to track and measure marketing campaigns over a variety of networks. These systems can track customer analysis by customer clicks as well as sales. Specifically, these systems are used in call centres, social media, direct mail, data storage files, banks and customer data queries. One unique aspect of this is that it can assist in formulating customer profiles.The goal of these systems is to track customers and their responses, record these responses and store them in databases and then mine this data for information that will improve customer relations. The CRM system codifies the interactions between companies and their customers in order to maximise sales. They make use of analytics and key performance indicators to give users much information on where to focus their marketing and customer service to maximise revenues as well as to decrease idle and unproductive contact with customers. Contact channels such as contact centres make use of CRM software. The software helps to direct customers to the right agent or information channel (such as informational recordings or automated bill payment or appointment scheduling). One key feature of CRM software is that it can be used to identify and reward loyal customers over a period of time, which can enhance customer relationships.One common function that CRM software is used for is to synchronise suitable appointment dates, times and methods for customer contact. Once the appointments are saved in the systems calendar, the information regarding the appointment can be easily retrieved. It can pull up information on specific information and then send an automated message as a reminder to the involved persons.Because of modern technology, the environment often requires businesses to interact with each other via the web. Because of this, The Sweeny Group defines CRM as being all the tools, technologies and procedures that are required to manage, improve or facilitate sales, customer/technical support and all related interactions with customers, prospective customers and business partners throughout the entire venture. Based on this definition, it is assumed that CRM is involved in every business to business transaction.The general concept is that CRM systems were created for customer-centric businesses, but they can also apply to business to business environments. In this sense, they are used to streamline and improve customer management conditions. Both systems (business to customer, business to business) are not created equal and are different in application. This is because relationships between business to business take longer to come to fruition than the business to customer. With this in mind, all softwares used for CRM must be personalised and delivered at individual levels.Q.Which of the following is possibly the most appropriate title for the passage?

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Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer?
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Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer? for CAT 2025 is part of CAT preparation. The Question and answers have been prepared according to the CAT exam syllabus. Information about Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer? covers all topics & solutions for CAT 2025 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer?.
Solutions for Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer? in English & in Hindi are available as part of our courses for CAT. Download more important topics, notes, lectures and mock test series for CAT Exam by signing up for free.
Here you can find the meaning of Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer? defined & explained in the simplest way possible. Besides giving the explanation of Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer?, a detailed solution for Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer? has been provided alongside types of Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer? theory, EduRev gives you an ample number of questions to practice Directions:Refer to the data below and answer the question that follows:The daily demand (in number of customers) for air travel from Delhi to Bangalore and from Bangalore to Delhi, each is 1200 customers. The breakdown of demand by time is given in the following table:The demand for travel from Bangalore to Delhi is identical to that from Delhi to Bangalore. Any unmet demand in any time period does not spill over to the next time period.Space jet, an airline, which flies only between Delhi and Bangalore has the following costs:1. A surcharge A per passenger of Rs. 100 to be paid to the Airlines Regulatory Board.2. A fixed cost B of Rs. 72000 per trip made.The airline owns 2 planes, each with a maximum capacity of 150 passengers. One plane is parked at Delhi and the other at Bangalore at the beginning of the day. One trip (from Delhi to Bangalore or vice versa) takes 1.5 hours. The airline charges a uniform fare of Rs. 1000 per passenger per trip.Customer satisfaction index (CSI) is defined as:CSI = 1 - (Unmet demand)/(Total number of passengers that the airline carries on that day)Q.What is the CSI for the airline in a day?a)0.89b)0.92c)0.95d)0.99e)None of theseCorrect answer is option 'B'. Can you explain this answer? tests, examples and also practice CAT tests.
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