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What is one of the reasons why customer satisfaction is considered important for businesses?
  • a)
    It has no impact on customer loyalty.
  • b)
    It reduces negative word of mouth.
  • c)
    It increases customer acquisition costs.
  • d)
    It doesn't affect customer lifetime value.
Correct answer is option 'B'. Can you explain this answer?
Most Upvoted Answer
What is one of the reasons why customer satisfaction is considered imp...
Customer satisfaction is important for businesses because it reduces negative word of mouth. Satisfied customers are less likely to spread negative opinions about a company, which can damage its reputation. Instead, they are more likely to become advocates for the company and recommend its products or services to others, leading to positive word of mouth.
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