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A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________
- a)Right to Seek redressal
- b)Right to choose
- c)Right to be heard
- d)None of these
Correct answer is option 'C'. Can you explain this answer?
Most Upvoted Answer
A consumer has a right to file a complaint and to be heard in case of ...
The correct answer is option 'C', the right to be heard.
Explanation:
The right to be heard is one of the fundamental rights of consumers. It ensures that consumers have the opportunity to voice their concerns and dissatisfaction regarding goods or services they have purchased. This right enables consumers to file a complaint and have their grievances addressed by the relevant authorities and businesses.
Here is a detailed explanation of the right to be heard:
1. Definition: The right to be heard means that consumers have the right to express their opinions, feedback, and complaints regarding the goods or services they have acquired. It ensures that consumers are not ignored or overlooked when they face issues with the products or services they have purchased.
2. Filing a complaint: If a consumer is dissatisfied with a product or service, they have the right to file a complaint. This can be done through various channels, such as customer service hotlines, complaint forms, or online platforms. Consumers can provide details of their grievances, including the nature of the problem, the product or service in question, and any supporting evidence.
3. Addressing grievances: Once a complaint is filed, it is essential for the consumer to be heard and for their concerns to be taken seriously. Businesses or relevant authorities should provide a prompt and appropriate response to address the consumer's grievances. This may involve providing a solution, compensating for any damages, or taking corrective measures to rectify the issue.
4. Consumer redressal forums: In case the consumer's complaint is not adequately resolved by the business, there are consumer redressal forums or consumer courts that can be approached. These forums ensure that consumers have a platform to present their case and seek a fair resolution. The right to be heard empowers consumers to take legal action if necessary.
5. Importance: The right to be heard is crucial for consumer protection. It ensures that consumers have a voice and are not taken advantage of by businesses. It allows for the timely resolution of complaints and helps maintain trust between consumers and businesses. Additionally, it encourages businesses to improve their products and services based on consumer feedback.
In conclusion, the right to be heard is a vital consumer right that enables individuals to file complaints and have their grievances addressed. It ensures that consumers are not left unheard and helps in resolving issues related to goods or services.
Explanation:
The right to be heard is one of the fundamental rights of consumers. It ensures that consumers have the opportunity to voice their concerns and dissatisfaction regarding goods or services they have purchased. This right enables consumers to file a complaint and have their grievances addressed by the relevant authorities and businesses.
Here is a detailed explanation of the right to be heard:
1. Definition: The right to be heard means that consumers have the right to express their opinions, feedback, and complaints regarding the goods or services they have acquired. It ensures that consumers are not ignored or overlooked when they face issues with the products or services they have purchased.
2. Filing a complaint: If a consumer is dissatisfied with a product or service, they have the right to file a complaint. This can be done through various channels, such as customer service hotlines, complaint forms, or online platforms. Consumers can provide details of their grievances, including the nature of the problem, the product or service in question, and any supporting evidence.
3. Addressing grievances: Once a complaint is filed, it is essential for the consumer to be heard and for their concerns to be taken seriously. Businesses or relevant authorities should provide a prompt and appropriate response to address the consumer's grievances. This may involve providing a solution, compensating for any damages, or taking corrective measures to rectify the issue.
4. Consumer redressal forums: In case the consumer's complaint is not adequately resolved by the business, there are consumer redressal forums or consumer courts that can be approached. These forums ensure that consumers have a platform to present their case and seek a fair resolution. The right to be heard empowers consumers to take legal action if necessary.
5. Importance: The right to be heard is crucial for consumer protection. It ensures that consumers have a voice and are not taken advantage of by businesses. It allows for the timely resolution of complaints and helps maintain trust between consumers and businesses. Additionally, it encourages businesses to improve their products and services based on consumer feedback.
In conclusion, the right to be heard is a vital consumer right that enables individuals to file complaints and have their grievances addressed. It ensures that consumers are not left unheard and helps in resolving issues related to goods or services.
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A consumer has a right to file a complaint and to be heard in case of ...
Right to be Heard: The purpose of this right is to ensure that the consumer gets due recognition in consumer courts or redressal forums. Basically, when a consumer feels exploited, he has the right to approach a consumer court to voice his complaint. This right gives him/her due respect that his/her complaint will be duly heard. The right empowers consumers to fearlessly voice their concerns and seek justice in case they are exploited.
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A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________a)Right to Seek redressalb)Right to choosec)Right to be heardd)None of theseCorrect answer is option 'C'. Can you explain this answer? for Commerce 2025 is part of Commerce preparation. The Question and answers have been prepared according to the Commerce exam syllabus. Information about A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________a)Right to Seek redressalb)Right to choosec)Right to be heardd)None of theseCorrect answer is option 'C'. Can you explain this answer? covers all topics & solutions for Commerce 2025 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________a)Right to Seek redressalb)Right to choosec)Right to be heardd)None of theseCorrect answer is option 'C'. Can you explain this answer?.
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