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Choose the one most appropriate action that Omar should take in response to this situation.
Omar, a hotel housekeeping supervisor, receives a complaint from a guest, Mrs. Kim, who found a stained towel in her room, raising hygiene concerns. The housekeeping team is short-staffed, and Omar knows the error may have been an oversight during a rushed shift. The hotel’s policy emphasizes cleanliness and guest satisfaction. Omar recalls a recent incident where a hygiene complaint led to a public health review. Mrs. Kim demands a resolution, and other guests are checking in. Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.
  • a)
    Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.
  • b)
    Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.
  • c)
    Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.
Correct answer is option 'D'. Can you explain this answer?
Most Upvoted Answer
Choose the one most appropriate action that Omar should take in respon...
Apologizing and reviewing procedures (A) is the most appropriate, as it shows empathy, accountability, and a commitment to hygiene standards. This addresses Mrs. Kim’s concern and prevents future errors, aligning with the hotel’s reputation for cleanliness.
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Choose the one most appropriate action that Omar should take in response to this situation.Omar, a hotel housekeeping supervisor, receives a complaint from a guest, Mrs. Kim, who found a stained towel in her room, raising hygiene concerns. The housekeeping team is short-staffed, and Omar knows the error may have been an oversight during a rushed shift. The hotel’s policy emphasizes cleanliness and guest satisfaction. Omar recalls a recent incident where a hygiene complaint led to a public health review. Mrs. Kim demands a resolution, and other guests are checking in. Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.a)Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.b)Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.c)Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.Correct answer is option 'D'. Can you explain this answer? for UCAT 2025 is part of UCAT preparation. The Question and answers have been prepared according to the UCAT exam syllabus. Information about Choose the one most appropriate action that Omar should take in response to this situation.Omar, a hotel housekeeping supervisor, receives a complaint from a guest, Mrs. Kim, who found a stained towel in her room, raising hygiene concerns. The housekeeping team is short-staffed, and Omar knows the error may have been an oversight during a rushed shift. The hotel’s policy emphasizes cleanliness and guest satisfaction. Omar recalls a recent incident where a hygiene complaint led to a public health review. Mrs. Kim demands a resolution, and other guests are checking in. Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.a)Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.b)Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.c)Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.Correct answer is option 'D'. Can you explain this answer? covers all topics & solutions for UCAT 2025 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Choose the one most appropriate action that Omar should take in response to this situation.Omar, a hotel housekeeping supervisor, receives a complaint from a guest, Mrs. Kim, who found a stained towel in her room, raising hygiene concerns. The housekeeping team is short-staffed, and Omar knows the error may have been an oversight during a rushed shift. The hotel’s policy emphasizes cleanliness and guest satisfaction. Omar recalls a recent incident where a hygiene complaint led to a public health review. Mrs. Kim demands a resolution, and other guests are checking in. Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.a)Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.b)Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.c)Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.Correct answer is option 'D'. Can you explain this answer?.
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Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.a)Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.b)Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.c)Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.Correct answer is option 'D'. Can you explain this answer? defined & explained in the simplest way possible. Besides giving the explanation of Choose the one most appropriate action that Omar should take in response to this situation.Omar, a hotel housekeeping supervisor, receives a complaint from a guest, Mrs. Kim, who found a stained towel in her room, raising hygiene concerns. The housekeeping team is short-staffed, and Omar knows the error may have been an oversight during a rushed shift. The hotel’s policy emphasizes cleanliness and guest satisfaction. Omar recalls a recent incident where a hygiene complaint led to a public health review. Mrs. Kim demands a resolution, and other guests are checking in. Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.a)Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.b)Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.c)Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.Correct answer is option 'D'. Can you explain this answer?, a detailed solution for Choose the one most appropriate action that Omar should take in response to this situation.Omar, a hotel housekeeping supervisor, receives a complaint from a guest, Mrs. Kim, who found a stained towel in her room, raising hygiene concerns. The housekeeping team is short-staffed, and Omar knows the error may have been an oversight during a rushed shift. The hotel’s policy emphasizes cleanliness and guest satisfaction. Omar recalls a recent incident where a hygiene complaint led to a public health review. Mrs. Kim demands a resolution, and other guests are checking in. Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.a)Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.b)Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.c)Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.Correct answer is option 'D'. Can you explain this answer? has been provided alongside types of Choose the one most appropriate action that Omar should take in response to this situation.Omar, a hotel housekeeping supervisor, receives a complaint from a guest, Mrs. Kim, who found a stained towel in her room, raising hygiene concerns. The housekeeping team is short-staffed, and Omar knows the error may have been an oversight during a rushed shift. The hotel’s policy emphasizes cleanliness and guest satisfaction. Omar recalls a recent incident where a hygiene complaint led to a public health review. Mrs. Kim demands a resolution, and other guests are checking in. Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.a)Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.b)Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.c)Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.Correct answer is option 'D'. Can you explain this answer? theory, EduRev gives you an ample number of questions to practice Choose the one most appropriate action that Omar should take in response to this situation.Omar, a hotel housekeeping supervisor, receives a complaint from a guest, Mrs. Kim, who found a stained towel in her room, raising hygiene concerns. The housekeeping team is short-staffed, and Omar knows the error may have been an oversight during a rushed shift. The hotel’s policy emphasizes cleanliness and guest satisfaction. Omar recalls a recent incident where a hygiene complaint led to a public health review. Mrs. Kim demands a resolution, and other guests are checking in. Omar must address the complaint, support his team, and maintain the hotel’s reputation for high standards.a)Apologize, replace the towel, and review housekeeping procedures with the team to prevent future errors.b)Tell Mrs. Kim the towel is clean and dismiss her complaint as an overreaction.c)Ask Mrs. Kim to wait until the next shift for a new towel due to staffing issues.Correct answer is option 'D'. Can you explain this answer? tests, examples and also practice UCAT tests.
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