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Choose the one most appropriate action that Sam should take in response to this situation.
Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met.
Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met.
- a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.
- b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.
- c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.
Correct answer is option 'D'. Can you explain this answer?
Most Upvoted Answer
Choose the one most appropriate action that Sam should take in respons...
Apologizing and securing a comparable room (A) is the most appropriate, as it shows empathy, accountability, and proactive problem-solving. Offering a discount mitigates the inconvenience, aligning with the hotel’s guest satisfaction policy. This approach maintains the hotel’s reputation and addresses Ms. Carter’s needs effectively, reflecting professionalism.
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Choose the one most appropriate action that Sam should take in respons...
Understanding the Situation
In this scenario, Sam faces a critical situation where a guest, Ms. Carter, is distressed due to a booking error. The hotel’s policy prioritizes guest satisfaction, and with other guests waiting, Sam needs to act quickly.
Importance of Guest Satisfaction
- The hotel’s reputation relies heavily on positive guest experiences.
- A proactive approach is essential for resolving complaints effectively.
Recommended Action: Option A
- Apologize to Ms. Carter: A sincere apology acknowledges her frustration and shows empathy.
- Contact Nearby Hotels: Immediately reach out to nearby hotels to find a comparable accommodation for Ms. Carter.
- Offer a Discount: Providing a discount for the inconvenience helps to mitigate her dissatisfaction and demonstrates the hotel’s commitment to guest satisfaction.
Why Other Options Are Less Suitable
- Option B: Asking Ms. Carter to wait in the lobby without assistance may worsen her frustration and damage the hotel’s reputation.
- Option C: Informing her that there are no rooms and suggesting she find another hotel herself is dismissive and reflects poorly on customer service.
Conclusion
Taking option A is the most appropriate action for Sam. By addressing the issue with empathy and proactive problem-solving, he not only helps Ms. Carter but also upholds the hotel’s standards of guest satisfaction, ensuring a positive outcome for both the guest and the hotel.
In this scenario, Sam faces a critical situation where a guest, Ms. Carter, is distressed due to a booking error. The hotel’s policy prioritizes guest satisfaction, and with other guests waiting, Sam needs to act quickly.
Importance of Guest Satisfaction
- The hotel’s reputation relies heavily on positive guest experiences.
- A proactive approach is essential for resolving complaints effectively.
Recommended Action: Option A
- Apologize to Ms. Carter: A sincere apology acknowledges her frustration and shows empathy.
- Contact Nearby Hotels: Immediately reach out to nearby hotels to find a comparable accommodation for Ms. Carter.
- Offer a Discount: Providing a discount for the inconvenience helps to mitigate her dissatisfaction and demonstrates the hotel’s commitment to guest satisfaction.
Why Other Options Are Less Suitable
- Option B: Asking Ms. Carter to wait in the lobby without assistance may worsen her frustration and damage the hotel’s reputation.
- Option C: Informing her that there are no rooms and suggesting she find another hotel herself is dismissive and reflects poorly on customer service.
Conclusion
Taking option A is the most appropriate action for Sam. By addressing the issue with empathy and proactive problem-solving, he not only helps Ms. Carter but also upholds the hotel’s standards of guest satisfaction, ensuring a positive outcome for both the guest and the hotel.
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Question Description
Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer? for UCAT 2025 is part of UCAT preparation. The Question and answers have been prepared according to the UCAT exam syllabus. Information about Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer? covers all topics & solutions for UCAT 2025 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer?.
Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer? for UCAT 2025 is part of UCAT preparation. The Question and answers have been prepared according to the UCAT exam syllabus. Information about Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer? covers all topics & solutions for UCAT 2025 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer?.
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Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer?, a detailed solution for Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer? has been provided alongside types of Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer? theory, EduRev gives you an
ample number of questions to practice Choose the one most appropriate action that Sam should take in response to this situation.Sam, a hotel receptionist, greets a guest, Ms. Carter, who arrives to check in for a weekend stay. The system shows her booking was accidentally cancelled due to a clerical error, and no rooms are available due to a fully booked weekend. Ms. Carter is visibly upset, as she booked months ago for a family event. Sam’s supervisor is off-site, and the hotel’s policy emphasizes guest satisfaction. Sam recalls a recent training session stressing the importance of proactive problem-solving in such situations. He knows nearby hotels might have availability but contacting them will take time. Ms. Carter demands a solution, and other guests are waiting in line. Sam must act quickly to address the error, maintain the hotel’s reputation, and ensure Ms. Carter’s needs are met. a)Apologize, contact nearby hotels to secure a comparable room, and offer a discount for the inconvenience.b)Ask Ms. Carter to wait in the lobby while investigating the error without further assistance.c)Inform Ms. Carter there are no rooms and suggest she find another hotel herself.Correct answer is option 'D'. Can you explain this answer? tests, examples and also practice UCAT tests.
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