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Complaint lodged by a customer at the company?s call centre is _______ type of e-business transaction.
- a)B2B Commerce
- b)C2B Commerce
- c)C2C Commerce
- d)B2C Commerce
Correct answer is option 'B'. Can you explain this answer?
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Most Upvoted Answer
Complaint lodged by a customer at the company?s call centre is _______...
Actually B2C also gives scope for C2B transactions
(i.e) the customers can also
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Complaint lodged by a customer at the company?s call centre is _______...
Explanation:
The given scenario describes a customer lodging a complaint at the company's call centre. Based on this, we can infer that the transaction involves a customer interacting with a business. Let us understand the different types of e-business transactions to determine which one would be applicable in this scenario.
B2B Commerce: This type of e-business transaction involves businesses conducting transactions with other businesses. For example, a manufacturer selling raw materials to another manufacturer.
C2B Commerce: This type of e-business transaction involves customers conducting transactions with businesses. For example, a customer purchasing products from an online store.
C2C Commerce: This type of e-business transaction involves customers conducting transactions with other customers. For example, an individual selling their used car to another individual through an online platform.
B2C Commerce: This type of e-business transaction involves businesses conducting transactions with customers. For example, a retailer selling products to individual customers.
In this scenario, a customer is lodging a complaint at the company's call centre. This indicates that the transaction involves a customer interacting with a business, and not another customer or business. Therefore, the correct type of e-business transaction in this scenario would be C2B Commerce, where the customer is conducting a transaction with the business by lodging a complaint.
Hence, option 'B' - C2B Commerce, is the correct answer.
The given scenario describes a customer lodging a complaint at the company's call centre. Based on this, we can infer that the transaction involves a customer interacting with a business. Let us understand the different types of e-business transactions to determine which one would be applicable in this scenario.
B2B Commerce: This type of e-business transaction involves businesses conducting transactions with other businesses. For example, a manufacturer selling raw materials to another manufacturer.
C2B Commerce: This type of e-business transaction involves customers conducting transactions with businesses. For example, a customer purchasing products from an online store.
C2C Commerce: This type of e-business transaction involves customers conducting transactions with other customers. For example, an individual selling their used car to another individual through an online platform.
B2C Commerce: This type of e-business transaction involves businesses conducting transactions with customers. For example, a retailer selling products to individual customers.
In this scenario, a customer is lodging a complaint at the company's call centre. This indicates that the transaction involves a customer interacting with a business, and not another customer or business. Therefore, the correct type of e-business transaction in this scenario would be C2B Commerce, where the customer is conducting a transaction with the business by lodging a complaint.
Hence, option 'B' - C2B Commerce, is the correct answer.
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Complaint lodged by a customer at the company?s call centre is _______ type of e-business transaction.a)B2B Commerceb)C2B Commercec)C2C Commerced)B2C CommerceCorrect answer is option 'B'. Can you explain this answer?
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