Consumer Forum and Consumer Day Video Lecture - Class 10

Ans. A Consumer Forum is a legal body established by the government to protect the rights of consumers and resolve their grievances against unfair trade practices or defective products/services provided by businesses. It provides a platform for consumers to seek compensation and justice.

Ans. Consumer Day is an annual event celebrated on March 15th worldwide to raise awareness about consumer rights and responsibilities. It aims to educate consumers about their rights, promote fair trade practices, and empower them to make informed decisions while purchasing goods and services.

Ans. To file a complaint with a Consumer Forum, you need to follow these steps: 1. Prepare a written complaint clearly stating the details of the case, including the nature of the complaint, evidence, and compensation sought. 2. Submit the complaint along with supporting documents to the nearest Consumer Forum. 3. Pay the prescribed fee, if any, for filing the complaint. 4. The Consumer Forum will then issue a notice to the opposite party (business) and schedule a hearing. 5. Present your case and provide necessary evidence during the hearing. 6. The Consumer Forum will pass a judgment based on the evidence and provide a suitable remedy.

Ans. Consumers have several rights protected by a Consumer Forum, including: 1. Right to Safety: Protection against goods and services that could be hazardous to their health or safety. 2. Right to Information: Access to accurate information about products/services, including ingredients, price, quality, etc. 3. Right to Choose: Freedom to select products/services from a variety of options at competitive prices. 4. Right to Redressal: Right to seek compensation and redressal for unfair trade practices, defective products, or deficient services. 5. Right to Consumer Education: Right to be educated about consumer rights, responsibilities, and ways to make informed choices.

Ans. Yes, a Consumer Forum can take action against online shopping platforms if a consumer files a complaint against them. Online shopping platforms are bound by consumer protection laws, and if they engage in unfair trade practices, deliver defective products, or provide deficient services, consumers have the right to approach a Consumer Forum for resolution and compensation.