Class 10 Exam > Class 10 Notes > Social Studies (SST) Class 10 > Key Concepts: Consumer Rights
Key Concepts: Consumer Rights | Social Studies (SST) Class 10 PDF Download
- When one pays money as the price of a commodity or services and uses it, he or she becomes a consumer. In this sense we all are consumers.
- Consumer buys goods and services because they have some utility and satisfy human wants directly.
- Markets do not work in a fair manner. Often producers are few and powerful whereas consumers purchase in small amounts and are scattered. Hence there is a need for rules and regulations to ensure protection for consumers.
- Consumer movement is basically a social force which originated with the necessity of protecting and promoting the interest of consumers against unethical and unfair trade practices.
- Consumer movement can be more effective only with the consumers’ active involvement. It requires voluntary effort and struggle, involving the participation of one and all.
Question for Key Concepts: Consumer RightsTry yourself: What is the purpose of the consumer movement?View Solution
- UN guidelines are a tool for nations to adopt measures to protect consumers. In 1985 United Nations adopted some guidelines for consumer protection.
- Consumer Protection Act was introduced by the Indian Government in 1986. Popularly known as COPRA, it has led to the setting up of a separate department of consumer affairs in Central and State governments.
- The Consumer Protection Act, 1986, ensures the following rights which every consumer in India should possess :
- Right to choice
- Right to information
- Right to redressal
- Right to representation
- Right to safety
- Right to consumer education.
- ISI and Agmark logos represent quality standard for many products. However, for some products that affect the health and safety of consumers such as LPG cylinders, food colours and additives, cement or packed drinking water, it is mandatory on the part of the producers to get certified by these organisations.
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FAQs on Key Concepts: Consumer Rights - Social Studies (SST) Class 10
| 1. What are consumer rights? |  |
Ans. Consumer rights refer to the rights that consumers have while purchasing goods and services. These rights ensure that the consumers get the right quality of goods and services at the right price. Consumer rights include the right to safety, the right to information, the right to choose, the right to representation, the right to redressal, and the right to consumer education.
| 2. What is the Consumer Protection Act? | |
Ans. The Consumer Protection Act is an Act of the Parliament of India that was enacted in 1986. The main objective of this Act is to protect the interests of consumers and to provide them with effective and timely redressal of their grievances. The Act provides for the establishment of consumer courts at the district, state, and national levels, and also provides for the appointment of consumer councils at the district, state, and national levels.
| 3. What is the role of the consumer court? | |
Ans. The role of the consumer court is to provide an effective and speedy redressal of the grievances of the consumers. The consumer court can hear complaints related to defective goods, deficient services, unfair trade practices, and overcharging. The consumer court can order compensation to be paid to the consumer, and can also order the seller or service provider to rectify the defect or deficiency in the goods or services.
| 4. What is the procedure for filing a complaint in the consumer court? | |
Ans. The procedure for filing a complaint in the consumer court is as follows:
- The complaint must be in writing and must be filed in the prescribed format.
- The complaint must be accompanied by copies of all relevant documents.
- The complaint can be filed either by the consumer or by a registered consumer association.
- The complaint must be filed within the prescribed time limit.
- The complaint must be accompanied by the prescribed fee.
| 5. What are the penalties for violating consumer rights? | |
Ans. The penalties for violating consumer rights can include fines, imprisonment, and cancellation of license or registration. The penalties can be imposed on the seller, service provider, manufacturer, or trader who violates the consumer rights. The penalties can be imposed under the Consumer Protection Act, 1986, as well as under other laws such as the Indian Penal Code, the Indian Contract Act, and the Sale of Goods Act.
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