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E-Commerce

  • The E-Commerce sector experienced rapid growth, particularly following the pandemic, with a significant increase in penetration due to disruptions in consumer behavior caused by lockdowns and mobility restrictions.

  • Key Facts about the E-Commerce Sector:

    1. According to the Retail and E-commerce Trends Report 2022 by Unicommerce and Wazir Advisors, overall e-commerce order volume grew by 69.4% in 2021-22. This growth was primarily driven by consumers from tier-II and tier-III cities in the last two years.
    2. A recent study (September 2022) by the Indian Institute of Foreign Trade (IIFT) found that MSMEs opting for e-commerce and e-procurement experienced a 100% increase in revenues and margins.
    3. The Government e-Marketplace (GeM) witnessed substantial growth, achieving an annual procurement of ₹1 lakh crore within 2021-22, marking a 160% growth over the previous year. The government took steps to onboard products from Self-Help Groups (SHGs), tribal communities, artisans, weavers, and MSMEs, with 57% of the total business on GeM coming from MSMEs during 2021-22.
    4. The launch of ONDC (Open Network for Digital Commerce) played a significant role in democratizing digital payments, enabling interoperability, and reducing transaction costs. ONDC provides better market access to sellers, bringing the country’s remotest corners into the e-commerce framework through digitization.

Ramesh Singh Summary: Services Sector-2 | Indian Economy for UPSC CSE

  • Insights from Reports:

    1. According to Bain & Company's report "How India Shops Online 2022," emerging categories such as fashion, grocery, and general merchandise are expected to support e-commerce growth in India, capturing nearly two-thirds of the Indian e-commerce market by 2027.
    2. As per the Global Payments Report by Worldpay FIS, India’s e-commerce market is projected to grow impressively at 18% annually through 2025. The government's initiatives to boost the digital economy, growing internet penetration, increased smartphone adoption, innovation in mobile technologies, and the rise in digital payment adoption further accelerated the growth of e-commerce.

Digital Financial Services

  • Enabled by emerging technologies, digital financial services are accelerating financial inclusion, democratizing access, and personalizing products.
  • The Jan Dhan-Aadhaar-Mobile (JAM) trinity, UPI, and regulatory frameworks provide a strong foundation for digital financial services.
  • The pandemic has accelerated digital adoption, giving a boost to digital financial services by banks, NBFCs, insurers, and FinTechs globally, with India leading with a fintech adoption rate of 87%, significantly higher than the global average of 64%.
  • Neobanks have expanded rapidly in recent years, driven by the demand for on-demand and easier-to-access financial solutions, especially among young and digitally savvy customers.
  • The government's initiative of Digital Banking Units, proposed in the Union Budget 2022-23, aims to take banking solutions to every nook and corner of the country.

Ramesh Singh Summary: Services Sector-2 | Indian Economy for UPSC CSE

  • The introduction of CBDC (Central Bank Digital Currency) is expected to significantly boost digital financial services, with the currency being piloted by RBI in wholesale and retail spaces by late 2022.
  • The dematerialization of documents, facilitated by the Digital Document Execution (DDE) platform launched in 2020-21, plays a pivotal role in furthering the digital transformation of financial services.
  • Core principles of the DDE platform include digital submission of information, flexibility to accommodate document formats, consent-based processes, digital payment of stamp duty, electronic identity verification, electronic signatures, and secure storage, transmission, and retrieval of documents.
  • The DDE platform eliminates the need for the physical presence of executants and manual processes, offering benefits such as a secure system, authorized access, lower execution time and cost, easy accessibility, bulk processing, fraud prevention, legal robustness, and evidentiary value.
  • While initially used for financial documents, the DDE platform is expected to enable the digital execution of other documents in the future, fostering secure, paperless, hassle-free contracting with a significant positive impact on the ease of doing business in the country.

SpaceRamesh Singh Summary: Services Sector-2 | Indian Economy for UPSC CSE


  • Evolution of India's Space Programme: Over the last fifty years, India's space endeavors have significantly expanded from basic mapping services in the 1960s to a diverse range of applications today. These include the creation of launch vehicles, satellites for various purposes like earth observation, telecommunications, navigation, meteorology, and space science, as well as recent ventures into planetary exploration.
  • Current Position: In 2019-20, India allocated around USS 1.5 billion to its space programs, although this amount is notably less compared to leading nations like the United States and China. India typically launches about 5-7 satellites yearly, with a high success rate. However, Russia, the United States, and China have launched significantly more satellites in recent years.
  • Key Focus Areas: India's space initiatives concentrate on satellite communication (utilizing the INSAT/GSAT system), earth observation for weather forecasting and disaster management, and satellite-based navigation systems.
  • Changing Landscape: The global space sector is undergoing rapid transformations, with a shift towards increased involvement of non-governmental entities for commercial purposes. Space technology is also increasingly utilized for national security objectives by various countries.
  • Commercialization Efforts: India's space program, led by ISRO (Indian Space Research Organisation), has made notable strides and is now focusing on commercialization. The government has initiated steps to involve the private sector in space activities, aiming to enhance India's technological capabilities and self-sufficiency.

Manufacturing vs Services

  • All the attention on India's manufacturing exports has diverted focus from another significant development in recent years: the transformation of India's services exports.
  • India's share of global services exports, which had been rising, has now stabilized.
  • It's puzzling because despite India's services exports being more favorable than its manufactured goods exports, the slowdown in Asia, where more of the latter goes, should have impacted India more.
  • In 2015, the rupee depreciated against the dollar, a factor that should have boosted India's services exports.
  • These changes have implications for India's long-term growth potential, which necessitates a rapid increase in exports to achieve a growth rate of 8-10%.
  • Comparing India's services export growth with China's manufacturing export growth reveals the challenge India faces in significantly increasing its global market share in services.
  • For India to match China's export trajectory, its services exports need to capture nearly 15% of the world market share, a substantial task requiring a concerted effort to enhance competitiveness.
  • Global Negotiations

    • India aims to establish itself as a significant player in global services trade.Ramesh Singh Summary: Services Sector-2 | Indian Economy for UPSC CSE
    • To boost the export of services, the government has implemented various policy measures:
      • SEIS (Service Exports from India Scheme) is designed to enhance exports of specified services from India.
      • Organizing GES (Global Exhibitions on Services) and SCs (Services Conclaves) are part of these initiatives.
    • Additionally, specific actions have been taken in sectors like tourism and shipping to support this objective.
    • Recognizing the potential of India's services exports, negotiations in the services sector are crucial for India at both global and regional levels.

Some recent negotiations include multilateral, bilateral, and regional discussions:

WTO Negotiations

  • The 11th Ministerial Conference (MC) of the WTO concluded without a Ministerial Declaration or substantial outcomes.
  • India noted positive developments from the NIC, a multilateral trade body, such as:
    • Support for services and service providers from the least developed countries (LDCs) and enhancing LDCs' involvement in services trade.
    • Continuation of the current practice of not levying customs duties on electronic transmissions (e-Commerce) until the next MC in 2017.
    • India, along with 20 other members, has granted preferential treatment to other developing nations in services trade. India's support includes market access, technical aid, capacity building, and waiver of visa fees for LDC applicants for business and work purposes.
  • Prior to the 11th MC of the WTO, India proposed a global agreement to promote services trade.
  •  Trade Facilitation in Services (TFS) Objective: The Trade Facilitation in Services (TFS) proposal aims to simplify the process for foreign skilled workers to work temporarily across borders. 
  •  Global Scenario: The World Bank highlights the increasing importance of services in the global economy. Despite this growth, global trade in services faces various barriers, both at borders and within countries. 
Bilateral Agreements

India has recently signed comprehensive bilateral trade agreements involving services with countries like Singapore, South Korea, Japan, and Malaysia. Additionally, an agreement on services and investment was made with the Association of Southeast Asian Nations (ASEAN). Regional Participation: While India engaged in the Regional Comprehensive Economic Partnership (RCEP) negotiations, it eventually opted out due to specific sectoral concerns and requests for relaxation in certain areas.

  • The proposed Free Trade Agreement (FTA) involves the 10 ASEAN countries and its six FTA partners, which are Australia, China, India, Japan, South Korea, and New Zealand. If India had joined, it would have been part of the only large regional FTA it was a member of.
  • India is actively participating in bilateral FTA negotiations that include trade in services with various countries such as Canada, Israel, Thailand, the EU, the EFTA (European Free Trade Association), Australia, and New Zealand. Additionally, India is in discussions with the United States under the India-US Trade Policy Forum, with Australia including an early harvest scheme signed in late 2021, with China through the India-China Working Group on Services, and with Brazil under the India-Brazil Trade Monitoring Mechanism.

COVID-19 and Services Sector

  • Government initiative: Launched Atmanirbharta Bharat Abhiyan with a focus on converting the challenges posed by the coronavirus into opportunities.

  • Economic package: An ambitious relief and financial stimulus package of 20 lakh crores announced under the campaign, addressing diverse sectors of the economy.

  • Emphasis on MSMEs: Significant focus on Micro, Small, and Medium Enterprises (MSMEs), including many startups in the country, with measures aimed at fostering growth and contributing to economic revival.

COVID-19COVID-19

  • Revised MSME criteria: The government revised the definition criteria for MSMEs, providing them an opportunity to expand in size and potentially get listed on stock exchange platforms.

  • Elimination of distinction: Abolished the distinction between manufacturing and services MSMEs, providing a substantial boost to the services sector.

  • Financial support measures:

    1. Collateral-free loans: Introduced arrangements for collateral-free loans for MSMEs.
    2. Subordinate debt: Implemented measures for subordinate debt to support MSMEs.
    3. Creation of Funds: Establishment of funds, such as the Fund of Funds, to act as a game-changer for MSMEs, particularly benefiting the services sector.
  • Expected impact: Anticipated positive outcomes for MSMEs, facilitating faster growth and enabling them to play a crucial role in economic revival, contributing to the goal of making the country self-reliant.


Way Forward

  • India serves as an export hub for software services, with the IT outsourcing service market expected to grow by 6-8% between 2021 and 2025.

  • The services sector, according to the Government, has untapped potential and should view the COVID-19 crisis as an opportunity rather than a challenge.

  • Post-COVID, new norms are emerging in work, education, entertainment, health, etc., presenting opportunities for the services sector.

  • Governmental steps needed for sector expansion and growth include:

    1. Developing competitive advantage through the adoption of newer technologies and required skill sets.
    2. Focusing on quality, exploring new destinations, and expanding services.
    3. Harnessing the large pool of skilled manpower, particularly in IT and ITeS, available at a relatively low cost.
    4. Leveraging the rapidly increasing population of youth transitioning from agriculture to other sectors.

Software ServicesSoftware Services

  • Addressing the sector's dependency on imports by utilizing the abundant and diverse skilled workforce in India.

  • Indian missions abroad should effectively promote Indian exports, with a particular emphasis on the IT and allied services segment.

  • While the IT and allied services segment has flourished independently, the government's focused policy interventions, especially at the startup level, can aid growth and address unfair practices.

  • The resilience shown by the services sector in 2022-23, but downside risks include external factors and a weak economic outlook in advanced economies affecting growth prospects through trade and other linkages.

The document Ramesh Singh Summary: Services Sector-2 | Indian Economy for UPSC CSE is a part of the UPSC Course Indian Economy for UPSC CSE.
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FAQs on Ramesh Singh Summary: Services Sector-2 - Indian Economy for UPSC CSE

1. How has the COVID-19 pandemic affected the services sector?
Ans. The COVID-19 pandemic has had a significant impact on the services sector, leading to disruptions in operations, reduced consumer demand, and increased challenges in delivering services.
2. What are some key challenges faced by the services sector in global negotiations?
Ans. Some key challenges faced by the services sector in global negotiations include regulatory barriers, differences in market structure and competition policies, and varying levels of government support for services industries.
3. How can e-commerce platforms benefit the services sector?
Ans. E-commerce platforms can benefit the services sector by expanding market reach, improving customer convenience, and reducing operational costs through digital transactions.
4. What are some examples of digital financial services that can support the services sector?
Ans. Examples of digital financial services that can support the services sector include online payment systems, mobile banking apps, and digital lending platforms.
5. What are some strategies for the services sector to adapt and thrive in the post-COVID-19 environment?
Ans. Some strategies for the services sector to adapt and thrive in the post-COVID-19 environment include investing in digital transformation, diversifying service offerings, and enhancing customer experience through technology.
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