UPSC CSE Prelims Paper 2 Practice Test - 11 - UPSC MCQ
30 Questions MCQ Test - UPSC CSE Prelims Paper 2 Practice Test - 11
The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
According to the passage, investments in service are comparable to investments in production and distribution in terms of the
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
The passage suggests which of the following about service provided by the regional bank prior to its investment in enhancing that service?
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
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The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
The passage suggests that bank managers failed to consider whether or not the service improvement
The Christmas season, of course, is an appropriate time of year to reflect on busyness. The time between Christmas and New Year should be a time for reflection and relaxation, but is often stressed. Rather than taking time out after the busyness of Christmas preparations, many of us find ourselves in a whirlwind of sales shopping, sporting activities, or visiting friends or family. One form of busyness is replaced by another. Being busy has become so ubiquitous it has come to mean everything and nothing. As more people identify with the problem of busyness, some of us seek advice from time management experts about how to manage our busy lives. But data suggests that we are not as busy as we think we are. Social scientists who, specialise in researching every day time- use can compare trends in how we spend time from the 1960s onwards. The UK expert on time use, Jonathan Gershuny, claims that actual time spent in work has not increased since the 1960s - but what we mean by busyness has changed over time. In his view, busyness has become a badge of honour. There are a number of reasons for this change in definition. More women in the workforce mean that more households have to juggle both partners working with the demands of domestic routines. Meanwhile, social prestige is associated with being busy and, as we often experience at Christmas, leisure time has become more of an intensive experience.
According to author visiting friends, shopping etc while Christmas is?
The Christmas season, of course, is an appropriate time of year to reflect on busyness. The time between Christmas and New Year should be a time for reflection and relaxation, but is often stressed. Rather than taking time out after the busyness of Christmas preparations, many of us find ourselves in a whirlwind of sales shopping, sporting activities, or visiting friends or family. One form of busyness is replaced by another. Being busy has become so ubiquitous it has come to mean everything and nothing. As more people identify with the problem of busyness, some of us seek advice from time management experts about how to manage our busy lives. But data suggests that we are not as busy as we think we are. Social scientists who, specialise in researching every day time- use can compare trends in how we spend time from the 1960s onwards. The UK expert on time use, Jonathan Gershuny, claims that actual time spent in work has not increased since the 1960s - but what we mean by busyness has changed over time. In his view, busyness has become a badge of honour. There are a number of reasons for this change in definition. More women in the workforce mean that more households have to juggle both partners working with the demands of domestic routines. Meanwhile, social prestige is associated with being busy and, as we often experience at Christmas, leisure time has become more of an intensive experience.
What is/are the view(s) of time management experts?
1. During Christmas avoid shopping, visiting friends.
2. Now busyness has become a badge of honour.
We are not as busy as we think.
The Christmas season, of course, is an appropriate time of year to reflect on busyness. The time between Christmas and New Year should be a time for reflection and relaxation, but is often stressed. Rather than taking time out after the busyness of Christmas preparations, many of us find ourselves in a whirlwind of sales shopping, sporting activities, or visiting friends or family. One form of busyness is replaced by another. Being busy has become so ubiquitous it has come to mean everything and nothing. As more people identify with the problem of busyness, some of us seek advice from time management experts about how to manage our busy lives. But data suggests that we are not as busy as we think we are. Social scientists who, specialise in researching every day time- use can compare trends in how we spend time from the 1960s onwards. The UK expert on time use, Jonathan Gershuny, claims that actual time spent in work has not increased since the 1960s - but what we mean by busyness has changed over time. In his view, busyness has become a badge of honour. There are a number of reasons for this change in definition. More women in the workforce mean that more households have to juggle both partners working with the demands of domestic routines. Meanwhile, social prestige is associated with being busy and, as we often experience at Christmas, leisure time has become more of an intensive experience.
What is/are the reason(s) for the change in the definition of busyness?
1. Social prestige is associated with being busy.
2. More women in the workforce
A, B and C have the money in ratio 3: 4: 5, if B gives 400 to C the ratio of amount A, B and C have becomes 5: 6: 9. Find the initial total amounts that A, B and C have?
In an exam out of 1800 students, 65% boys and 80% girls are passed. If total pass percentage was 75%, how many girls appeared in the exam and how many girls failed?
P2 Read the following information carefully and answer the questions given below it.
Eight students A, B, C, D, E, F, G and H are planning to enjoy car racing. There are only two cars and following are the conditions.
- One car can accommodate maximum five and minimum four students.
- A will sit in the same car in which D is sitting but H is not in the same car.
- B and C cannot sit in the same car in which D is sitting.
- F will sit in the car of four people only along with A and E but certainly not with G.
If H and G are sitting in the same car, who are other two students sitting in the same car?
P2 Read the following information carefully and answer the questions given below it.
Eight students A, B, C, D, E, F, G and H are planning to enjoy car racing. There are only two cars and following are the conditions.
- One car can accommodate maximum five and minimum four students.
- A will sit in the same car in which D is sitting but H is not in the same car.
- B and C cannot sit in the same car in which D is sitting.
- F will sit in the car of four people only along with A and E but certainly not with G.
If E and A are sitting in the same car, which of the following statements is true?
P2 Read the following information carefully and answer the questions given below it.
Eight students A, B, C, D, E, F, G and H are planning to enjoy car racing. There are only two cars and following are the conditions.
- One car can accommodate maximum five and minimum four students.
- A will sit in the same car in which D is sitting but H is not in the same car.
- B and C cannot sit in the same car in which D is sitting.
- F will sit in the car of four people only along with A and E but certainly not with G.
Which of the following statements is superfluous for the above sitting arrangements ?
Scholars argued that "the curriculum, while loud on rhetoric, fails to address the equality of education that students of underprivileged and marginalized groups experience." Several other critics described the revised curriculum as a retrogressive step in education that sought to impose the religious agenda in the garb of a national identity. The subsequent change of national government in 2004 led to the curriculum review in 2005, underlining a new political interest in the role of education in national development, its role in social mobilization and transformation directed specifically at questions of caste and gender asymmetry and minority empowerment. Deeper than these politically driven initiatives, however, the professional need for curriculum review emerges from the long ossification of a national education system that continues to view faculty as "dispensers of information" and students as "passive recipients" of an "education" sought to be "delivered" in four-walled classrooms with little scope to develop critical thinking and understanding.
Which of the following best describes the phrase "passive recipients" as used in the passage?
Scholars argued that "the curriculum, while loud on rhetoric, fails to address the equality of education that students of underprivileged and marginalized groups experience." Several other critics described the revised curriculum as a retrogressive step in education that sought to impose the religious agenda in the garb of a national identity. The subsequent change of national government in 2004 led to the curriculum review in 2005, underlining a new political interest in the role of education in national development, its role in social mobilization and transformation directed specifically at questions of caste and gender asymmetry and minority empowerment. Deeper than these politically driven initiatives, however, the professional need for curriculum review emerges from the long ossification of a national education system that continues to view faculty as "dispensers of information" and students as "passive recipients" of an "education" sought to be "delivered" in four-walled classrooms with little scope to develop critical thinking and understanding.
To facilitate social transformation, which of the following has been identified by the author as one of the factors?
Scholars argued that "the curriculum, while loud on rhetoric, fails to address the equality of education that students of underprivileged and marginalized groups experience." Several other critics described the revised curriculum as a retrogressive step in education that sought to impose the religious agenda in the garb of a national identity. The subsequent change of national government in 2004 led to the curriculum review in 2005, underlining a new political interest in the role of education in national development, its role in social mobilization and transformation directed specifically at questions of caste and gender asymmetry and minority empowerment. Deeper than these politically driven initiatives, however, the professional need for curriculum review emerges from the long ossification of a national education system that continues to view faculty as "dispensers of information" and students as "passive recipients" of an "education" sought to be "delivered" in four-walled classrooms with little scope to develop critical thinking and understanding.
What hampers the critical thinking ability of college-going students?
During a two-day meeting later this week in a stately neo-baroque building in Tokyo, nine men may vote to end of one of the oldest periods in the history of central banking- and send one of the clearest signals yet that Japan’s economy has finally emerged from 15 years of stagnation. Led by Governor Toshihiko Fukui, the monetary policy committee at the Bank of Japan (BOJ) will vote on whether to raise its overnight lending rate to 0.25% or leave it at Zero, where it has been for more than five years. That shift would not just demonstrate that the BOJ believes the world’s second largest economy is now on sound footing—it would also have profound effect on global markets and both corporate and private borrowers.
The race hike is by no means guaranteed—the BOJ could wait until its next meeting in August or beyond. But 32 out of 41 analysts and traders surveyed by Reuters last week said they expect an increase at this week’s meeting. Yasunari Ueno, Chief market economist at Mizhuo securities, says, "I put the possibility for hike this week at 80% to 90%." If it doesn’t happen, there’s nonetheless a widespread belief that it will inevitably do so in the next few months—and that the first rise will likely be followed by more.
It appears that about one- and-a- half decades ago, Japan’s economy was in a state of
During a two-day meeting later this week in a stately neo-baroque building in Tokyo, nine men may vote to end of one of the oldest periods in the history of central banking- and send one of the clearest signals yet that Japan’s economy has finally emerged from 15 years of stagnation. Led by Governor Toshihiko Fukui, the monetary policy committee at the Bank of Japan (BOJ) will vote on whether to raise its overnight lending rate to 0.25% or leave it at Zero, where it has been for more than five years. That shift would not just demonstrate that the BOJ believes the world’s second largest economy is now on sound footing—it would also have profound effect on global markets and both corporate and private borrowers.
The race hike is by no means guaranteed—the BOJ could wait until its next meeting in August or beyond. But 32 out of 41 analysts and traders surveyed by Reuters last week said they expect an increase at this week’s meeting. Yasunari Ueno, Chief market economist at Mizhuo securities, says, "I put the possibility for hike this week at 80% to 90%." If it doesn’t happen, there’s nonetheless a widespread belief that it will inevitably do so in the next few months—and that the first rise will likely be followed by more.
The change in lending rate by Bank of Japan (BOJ) would affect which of the following?
- Give a perception to the world that it is on concrete footing.
- all over the worldMarkets
- It will not have any impact on corporate and private borrowers.
If x $ y = (x + y + xy -1) (x + y + xy +1) , then the value of (4 $ 5) is.
Each of the 350 members in a society is required to sign up for a minimum of one and a maximum of three clubs. The three clubs to choose from are the painting club, the singing club, and the dancing club. A total of 174 peoples sign up for the dancing club, 126 students for the singing club, and 174 students for the painting club. If 114 students sign up for exactly two clubs, how many students sign up for all three clubs?
The diagonal of a rectangle is √21 cm and its area is 50 sq. cm. What is the perimeter of the rectangle?
A man completes a journey in 14 hrs. He travels first half of journey at the rate of 15 km/h and the second half at the rate of 20 km/h. Find the total journey in km.
In a family there are seven children. In which A, B and C are male while W, X, Y and Z are female. There is only one carrom board in this family and children want to play. For each game they select a team in which two male children are must. All children must be able to play with each other. But, B cannot play with W, C cannot play with Z and W cannot play with Y.
If Y is selected and B is rejected, the team will consist of which one of the following groups?
In a family there are seven children. In which A, B and C are male while W, X, Y and Z are female. There is only one carrom board in this family and children want to play. For each game they select a team in which two male children are must. All children must be able to play with each other. But, B cannot play with W, C cannot play with Z and W cannot play with Y.
If B is selected and Y is rejected, the team will consist of which one of the following groups?
In a family there are seven children. In which A, B and C are male while W, X, Y and Z are female. There is only one carrom board in this family and children want to play. For each game they select a team in which two male children are must. All children must be able to play with each other. But, B cannot play with W, C cannot play with Z and W cannot play with Y.
If all the three males are selected, then how many combinations of teams are possible ?
The norm of anonymity means that the civil servants must work from behind the curtain, without praise or blame. In the word of Mohit Bhattacharya, "Anonymity meant that the civil servant would merely advice the politician from behind and would be protected from being exposed to the din and fury of politics. The norm of anonymity requires that the minister has to answer for the actions of the civil servants working under him in the parliament and thus, protect them from the criticism of the parliamentarians. This implies that the minister assumes total responsibility for the commissions and omissions of the civil servants working under him. The minister runs his department / ministry and is politically responsible for its activities. He is mainly concerned with policy and consults his secretary on policy decisions. It is the Minister who decide which course of action to adopt. He alone would be answerable in the parliament for good and bad results of the policy, not the secretary. Therefore, the norm of anonymity is the counterpart of the principle of ministerial responsibility. In other words, the principle of anonymity goes hand in hand with the principle of ministerial responsibility.
Which among the following is not implied by anonymity in the passage above?
The norm of anonymity means that the civil servants must work from behind the curtain, without praise or blame. In the word of Mohit Bhattacharya, "Anonymity meant that the civil servant would merely advice the politician from behind and would be protected from being exposed to the din and fury of politics. The norm of anonymity requires that the minister has to answer for the actions of the civil servants working under him in the parliament and thus, protect them from the criticism of the parliamentarians. This implies that the minister assumes total responsibility for the commissions and omissions of the civil servants working under him. The minister runs his department / ministry and is politically responsible for its activities. He is mainly concerned with policy and consults his secretary on policy decisions. It is the Minister who decide which course of action to adopt. He alone would be answerable in the parliament for good and bad results of the policy, not the secretary. Therefore, the norm of anonymity is the counterpart of the principle of ministerial responsibility. In other words, the principle of anonymity goes hand in hand with the principle of ministerial responsibility.
What does collective responsibility mean as per the passage above?
The norm of anonymity means that the civil servants must work from behind the curtain, without praise or blame. In the word of Mohit Bhattacharya, "Anonymity meant that the civil servant would merely advice the politician from behind and would be protected from being exposed to the din and fury of politics. The norm of anonymity requires that the minister has to answer for the actions of the civil servants working under him in the parliament and thus, protect them from the criticism of the parliamentarians. This implies that the minister assumes total responsibility for the commissions and omissions of the civil servants working under him. The minister runs his department / ministry and is politically responsible for its activities. He is mainly concerned with policy and consults his secretary on policy decisions. It is the Minister who decide which course of action to adopt. He alone would be answerable in the parliament for good and bad results of the policy, not the secretary. Therefore, the norm of anonymity is the counterpart of the principle of ministerial responsibility. In other words, the principle of anonymity goes hand in hand with the principle of ministerial responsibility.
What, as per the passage, can be said to be the relationship between ‘Anonymity’ and ‘Ministerial
responsibility’.
Just as one must learn the art of killing in the training for violence, so one must learn the art of dying in the training for non-violence. Violence does not mean emancipation from fear, but discovering the means of combating the cause of fear. Non-violence, on the other hand, has no cause for fear. The votary of non-violence has to cultivate the capacity for sacrifice of the highest type in order to be free from fear. He recks not if he should lose his hand, his wealth, his life. He who has not overcome all fear cannot practice ahimsa to perfection. The votary of ahimsa has only one fear that is of god. He who seeks refuge in god ought to have a glimpse of the atma that transcends the body; and the moment one has a glimpse of the imperishable Atma one sheds the love of the perishable body. Training in violence is thus diametrically opposed to training in violence. Violence is needed for the protection of things external; non-violence is needed for the protection of Atma, for the protection of one’s honour.
Which of the following statement as per the passage are correct?
1. Violence means overcoming the cause of fear.
2. Violence means trying to eliminate the cause of fear.
3. Non-violence means combating the source of fear.
4. Non-violence means sacrificing even self for shedding fear.
Just as one must learn the art of killing in the training for violence, so one must learn the art of dying in the training for non-violence. Violence does not mean emancipation from fear, but discovering the means of combating the cause of fear. Non-violence, on the other hand, has no cause for fear. The votary of non-violence has to cultivate the capacity for sacrifice of the highest type in order to be free from fear. He recks not if he should lose his hand, his wealth, his life. He who has not overcome all fear cannot practice ahimsa to perfection. The votary of ahimsa has only one fear that is of god. He who seeks refuge in god ought to have a glimpse of the atma that transcends the body; and the moment one has a glimpse of the imperishable Atma one sheds the love of the perishable body. Training in violence is thus diametrically opposed to training in violence. Violence is needed for the protection of things external; non-violence is needed for the protection of Atma, for the protection of one’s honour.
Why does the author suggest that practitioners of non-violence should develop capacity for sacrifice?
Study the following information carefully to answer the questions.
Amul, Byomkesh, Chaman, Diksha, Emily, Fahim and Gauri are seated in a straight line facing north but not necessarily in the same order.
- Only three people sit between Fahim and Byomkesh.
- Neither Fahim nor Byomkesh sits at the extreme ends of the line.
- Only two people sit between Byomkesh and Emily.
- Diksha is not an immediate neighbour of either Byomkesh or Fahim.
- Diksha sits third to the left of Gauri.
- Gauri is not an immediate neighbour of Byomkesh.
- Diksha is not an immediate neighbour of Amul.
Who are immediate neighbours of Chaman?
Study the following information carefully to answer the questions.
Amul, Byomkesh, Chaman, Diksha, Emily, Fahim and Gauri are seated in a straight line facing north but not necessarily in the same order.
- Only three people sit between Fahim and Byomkesh.
- Neither Fahim nor Byomkesh sits at the extreme ends of the line.
- Only two people sit between Byomkesh and Emily.
- Diksha is not an immediate neighbour of either Byomkesh or Fahim.
- Diksha sits third to the left of Gauri.
- Gauri is not an immediate neighbour of Byomkesh.
- Diksha is not an immediate neighbour of Amul.
At what position Chaman is sitting from the right?
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