Non-programmed decision is the correct answer.

Non-programmed decisions are solutions to problems that are arrived at through an unstructured process of decision making. They are unique and non-repetitive in nature, and require a high level of judgment and creativity. These decisions are made in response to novel, complex, and uncertain situations where there is no pre-established routine or set of rules to follow.

Non-programmed decisions typically involve strategic or organizational issues that require careful analysis and evaluation of multiple alternatives. They are often made at higher levels of management and have a significant impact on the overall direction and success of an organization.

Characteristics of non-programmed decisions:
1. Unstructured process: Non-programmed decisions do not follow a pre-determined set of steps or rules. They require a more flexible and creative approach to problem-solving.

2. Complexity: Non-programmed decisions are usually complex and involve multiple factors and considerations. They require a deep understanding of the situation and the ability to analyze and evaluate various options.

3. Novelty: Non-programmed decisions are unique and non-repetitive. They arise from new and unfamiliar situations that have not been encountered before.

4. Judgment and creativity: Non-programmed decisions require a high level of judgment and creativity. They often involve subjective judgments and the ability to think outside the box.

5. Strategic impact: Non-programmed decisions are typically made at higher levels of management and have a significant impact on the organization's strategic direction and long-term success.

6. Uncertainty: Non-programmed decisions are made in uncertain and ambiguous environments. There is often a lack of complete information and a high degree of risk involved.

Examples of non-programmed decisions:
- Deciding to enter a new market or launch a new product.
- Choosing a strategic alliance or partnership.
- Selecting a new CEO or top executive.
- Deciding on a major organizational restructure.
- Responding to a crisis or emergency situation.

In conclusion, non-programmed decisions are solutions to problems that are arrived at through an unstructured process of decision making. They require judgment, creativity, and careful evaluation of various alternatives. These decisions are unique, complex, and have a significant impact on the organization's strategic direction.

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