Complaints about the works canteen had been about the mess food and se...
Complaints about the Works Canteen
There were a total of 173 complaints received regarding the works canteen. These complaints were related to mess, food, and service. The complaints were divided into different categories, out of which M10 had the highest number of complaints. Let's discuss the details below.
Complaint Categories
The complaints were divided into the following categories:
1. Mess: The complaints related to the cleanliness of the canteen, including the tables, floors, and washrooms.
2. Food: The complaints related to the quality of the food, including the taste, freshness, and variety.
3. Service: The complaints related to the behavior of the canteen staff, including their attitude, promptness, and efficiency.
Complaints under M10
Out of the total complaints received, M10 had the highest number of complaints. The reasons for the complaints under M10 could be any of the above categories or a combination of them. However, it is essential to identify the specific problems under M10 to address the issues effectively.
Action Plan
To address the complaints effectively, the following steps can be taken:
1. Conduct a survey among the employees to identify the specific problems under M10.
2. Based on the survey results, create a plan of action to tackle the issues.
3. Improve the cleanliness of the canteen by hiring additional cleaning staff and having regular checks.
4. Ensure that the food is of good quality and variety by having a nutritionist review the menu and having regular quality checks.
5. Train the canteen staff on proper behavior and customer service.
Conclusion
The complaints about the works canteen are a serious matter, and it is essential to address them effectively. By identifying the specific problems and taking appropriate action, the canteen can be improved, and the employees can have a better experience while having their meals.