**Explanation:**

The first stage of conflict resolution is to define the problem. This is because before any steps can be taken to resolve a conflict, it is important to have a clear understanding of what the problem actually is. Without a clear definition of the problem, it is difficult to identify the underlying issues and find appropriate solutions.

**Importance of Defining the Problem:**

Defining the problem is important for several reasons:

1. **Clarity:** Defining the problem helps to bring clarity to the situation. It allows all parties involved to have a shared understanding of what the conflict is about. This clarity is essential for effective communication and problem-solving.

2. **Focus:** Defining the problem helps to narrow down the focus and identify the key issues that need to be addressed. It prevents unnecessary distractions and ensures that efforts are directed towards resolving the core problem.

3. **Identification of Root Causes:** By defining the problem, it becomes easier to identify the underlying root causes of the conflict. This helps to avoid addressing only the symptoms and instead tackle the real issues, leading to a more effective resolution.

4. **Objective Analysis:** Defining the problem provides a basis for objective analysis. It allows for a systematic evaluation of the situation, considering different perspectives and gathering relevant information. This analysis is crucial for developing appropriate solutions.

**Steps in Defining the Problem:**

To define the problem effectively, it is important to follow a systematic approach. The following steps can be taken:

1. **Identify the Symptoms:** Start by identifying the observable signs or symptoms of the conflict. These can include disagreements, tension, or breakdowns in communication.

2. **Gather Information:** Gather relevant information about the conflict. This can involve talking to the parties involved, reviewing documentation, or conducting interviews.

3. **Analyze the Information:** Analyze the information gathered to identify the underlying issues and causes of the conflict. Look for patterns, common themes, and areas of disagreement.

4. **Refine the Problem Statement:** Based on the analysis, refine the problem statement to clearly articulate the core problem. Use clear and concise language to describe the issue at hand.

By following these steps, the first stage of conflict resolution – defining the problem – can be effectively completed. This sets the foundation for the subsequent stages of conflict resolution, which involve generating possible solutions, analyzing those solutions, and ultimately choosing the best course of action.

Because define the problem