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Customer Care Head: Recently our company’s after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________
Which of the following, if true, best completes the passage above?
- a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.
- b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.
- c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.
- d)The average time taken to address customer complaints has decreased considerably over the last year.
- e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.
Correct answer is option 'A'. Can you explain this answer?
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Verified Answer
Customer Care Head: Recently our companys after-sales service has been...
Argument Analysis
Pre-Thinking
Conclusion Clarification
The Customer Care Head of a company concludes that certain accusations alleged against the after-sales service provided by the company are baseless. The allegations are that the complaints about the products under warranty are not attended to on a priority basis because the company does not make extra money on such products. The reasoning for author’s conclusion has been omitted from the argument.
Pre-Thinking Approach
Our job in this question is to provide the missing reasoning for the conclusion, which will work as a strengthener or premise for the conclusion. To do so, we will look at the logical structure of the argument. We see that the author of the argument cites a reasoning provided by the people for the delays, which accuses the company of deliberately not keeping the promised time. The author disputes these accusations. Thus, the way to strengthen the conclusion will be to cast a doubt on the general cause cited by the people for the delays made by the SC.
Linkage#1 – Missing reasoning
- Strengthener - Another factor that is a potential reason for the delays.
- Instance1: Delays are not deliberately caused by the company but by some other factor that is beyond the control of the company. For example: Customers tend to understate the faults in the products while registering their complaints and thus the company’s executives tend to promise time that is not representative of the actual fault in the product.
With this understanding, let us evaluate the option statements.
Answer Choices
A
data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.
Correct
This option is written along the lines of our pre-thinking linkage. It points out a possible reason for the delay in the turn-around time from the customer’s end and not the company’s.
B
the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.
Incorrect - Irrelevant
Total number of complaints in either category is immaterial here.
C
some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.
Incorrect - Irrelevant
This option does not talk about the complaints registered for PUW and hence is irrelevant.
D
The average time taken to address customer complaints has decreased considerably over the last year.
Incorrect - Irrelevant
Even if the average time taken has decreased, we know that the company’s after-sales service has been criticized because it does not keep the originally promised time. Plus this average time includes both: the time taken to service products under warranty and those not under warranty. So this choice does not provide us with any relevant information.
E
It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.
Incorrect - Irrelevant
Knowing how the accusations originate doesn’t explain why these accusations are baseless.
Most Upvoted Answer
Customer Care Head: Recently our companys after-sales service has been...
Argument Analysis
Pre-Thinking
Conclusion Clarification
The Customer Care Head of a company concludes that certain accusations alleged against the after-sales service provided by the company are baseless. The allegations are that the complaints about the products under warranty are not attended to on a priority basis because the company does not make extra money on such products. The reasoning for author’s conclusion has been omitted from the argument.
Pre-Thinking Approach
Our job in this question is to provide the missing reasoning for the conclusion, which will work as a strengthener or premise for the conclusion. To do so, we will look at the logical structure of the argument. We see that the author of the argument cites a reasoning provided by the people for the delays, which accuses the company of deliberately not keeping the promised time. The author disputes these accusations. Thus, the way to strengthen the conclusion will be to cast a doubt on the general cause cited by the people for the delays made by the SC.
Linkage#1 – Missing reasoning
- Strengthener - Another factor that is a potential reason for the delays.
- Instance1: Delays are not deliberately caused by the company but by some other factor that is beyond the control of the company. For example: Customers tend to understate the faults in the products while registering their complaints and thus the company’s executives tend to promise time that is not representative of the actual fault in the product.
With this understanding, let us evaluate the option statements.
Answer Choices
A
data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.
Correct
This option is written along the lines of our pre-thinking linkage. It points out a possible reason for the delay in the turn-around time from the customer’s end and not the company’s.
B
the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.
Incorrect - Irrelevant
Total number of complaints in either category is immaterial here.
C
some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.
Incorrect - Irrelevant
This option does not talk about the complaints registered for PUW and hence is irrelevant.
D
The average time taken to address customer complaints has decreased considerably over the last year.
Incorrect - Irrelevant
Even if the average time taken has decreased, we know that the company’s after-sales service has been criticized because it does not keep the originally promised time. Plus this average time includes both: the time taken to service products under warranty and those not under warranty. So this choice does not provide us with any relevant information.
E
It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.
Incorrect - Irrelevant
Knowing how the accusations originate doesn’t explain why these accusations are baseless.
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Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer?
Question Description
Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? for GMAT 2024 is part of GMAT preparation. The Question and answers have been prepared according to the GMAT exam syllabus. Information about Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? covers all topics & solutions for GMAT 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer?.
Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? for GMAT 2024 is part of GMAT preparation. The Question and answers have been prepared according to the GMAT exam syllabus. Information about Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? covers all topics & solutions for GMAT 2024 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer?.
Solutions for Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? in English & in Hindi are available as part of our courses for GMAT.
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Here you can find the meaning of Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? defined & explained in the simplest way possible. Besides giving the explanation of
Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer?, a detailed solution for Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? has been provided alongside types of Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? theory, EduRev gives you an
ample number of questions to practice Customer Care Head: Recently our companys after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since ______________________________________Which of the following, if true, best completes the passage above?a)data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.b)the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.c)some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.d)The average time taken to address customer complaints has decreased considerably over the last year.e)It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.Correct answer is option 'A'. Can you explain this answer? tests, examples and also practice GMAT tests.
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