A balanced score card is regarded as a strategic toola)It helps in com...
The balanced scorecard demands that managers translate their general mission statement on customer service into specific measures that reflect the factors that really matter to customers.
To achieve goals on cycle time, quality, productivity, and cost, managers must devise measures that are influenced by employees’ actions.
Since much of the action takes place at the department and workstation levels, managers need to decompose overall cycle time, quality, product, and cost measures to local levels.
That way, the measures link top management’s judgment about key internal processes and competencies to the actions taken by individuals that affect overall corporate objectives.
This linkage ensures that employees at lower levels in the organization have clear targets for actions, decisions, and improvement activities that will contribute to the company’s overall mission.
Hence, the correct answer is It helps in communicating the day-to-day changes in the organization.