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In CRM context, Siebel Systems was one of the first providers of?
  • a)
    Sales Force Automation (SFA)
  • b)
    Contact Management System (CMS)
  • c)
    Human Resource Management System (HRMS)
  • d)
    Enterprise Resource Planning (ERP)
Correct answer is option 'A'. Can you explain this answer?
Verified Answer
In CRM context, Siebel Systems was one of the first providers of?a)Sal...
  • Tom Siebel started Siebel Systems in 1993 and soon became the leading provider of SFA.
  • In the 1990s, Industrial Growth Brock Control Systems started Sales Force Automation (SFA), and added the features of database marketing, CMS, inventory control, and customer interaction tracking.
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Most Upvoted Answer
In CRM context, Siebel Systems was one of the first providers of?a)Sal...
  • Tom Siebel started Siebel Systems in 1993 and soon became the leading provider of SFA.
  • In the 1990s, Industrial Growth Brock Control Systems started Sales Force Automation (SFA), and added the features of database marketing, CMS, inventory control, and customer interaction tracking.
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In CRM context, Siebel Systems was one of the first providers of?a)Sal...
Introduction:
Siebel Systems was one of the early providers of Customer Relationship Management (CRM) software solutions.

Sales Force Automation (SFA):
- Siebel Systems was known for its Sales Force Automation (SFA) capabilities within its CRM software.
- SFA helps organizations streamline their sales processes, track leads, manage opportunities, and improve overall sales performance.
- With Siebel Systems' SFA module, sales teams could effectively manage their accounts, contacts, activities, and sales pipelines.

Key Features:
- The SFA module offered by Siebel Systems included features such as lead management, opportunity management, account management, contact management, and forecasting.
- It also provided tools for sales analytics, territory management, and sales performance tracking.

Benefits:
- By implementing Siebel Systems' SFA solution, organizations could enhance their sales productivity, improve customer relationships, and increase revenue.
- The automation of sales processes helped sales teams focus on selling activities rather than administrative tasks.

Impact on CRM Industry:
- Siebel Systems' focus on Sales Force Automation set a benchmark in the CRM industry and paved the way for other CRM software providers to enhance their SFA capabilities.
- The company's success in providing SFA solutions contributed to the overall growth and adoption of CRM technologies in various industries.
In conclusion, Siebel Systems' contribution to the CRM industry, particularly in the area of Sales Force Automation, played a significant role in shaping the CRM landscape and driving the adoption of CRM solutions by organizations worldwide.
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In CRM context, Siebel Systems was one of the first providers of?a)Sales Force Automation (SFA)b)Contact Management System (CMS)c)Human Resource Management System (HRMS)d)Enterprise Resource Planning (ERP)Correct answer is option 'A'. Can you explain this answer?
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