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Total Quality Management describes a management approach to long term success through ________.
  • a)
    Customer needs
  • b)
    Customer satisfaction
  • c)
    Customer approach
  • d)
    Customer demand
Correct answer is option 'B'. Can you explain this answer?
Verified Answer
Total Quality Management describes a management approach to long term ...
Total Quality Management
  • total quality management (TQM) describes a management approach to long-term success through customer satisfaction.
  • In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
  • Total quality management consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value.
  • A primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations
  • It emphasizes the need for your business to clearly communicate to the customers exactly what you will deliver to avoid misunderstandings.
8 principles of Total Quality Management
  1. Customer focus
  2. Total employee commitment.
  3. Process approach.
  4. Integrated system.
  5. Strategic and systematic approach.
  6. Continual improvement.
  7. Fact-based decision-making.
  8. Communications.
Therefore, Total Quality Management describes a management approach to long term success through customer satisfaction
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Most Upvoted Answer
Total Quality Management describes a management approach to long term ...
Total Quality Management
  • total quality management (TQM) describes a management approach to long-term success through customer satisfaction.
  • In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
  • Total quality management consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value.
  • A primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations
  • It emphasizes the need for your business to clearly communicate to the customers exactly what you will deliver to avoid misunderstandings.
8 principles of Total Quality Management
  1. Customer focus
  2. Total employee commitment.
  3. Process approach.
  4. Integrated system.
  5. Strategic and systematic approach.
  6. Continual improvement.
  7. Fact-based decision-making.
  8. Communications.
Therefore, Total Quality Management describes a management approach to long term success through customer satisfaction
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Total Quality Management describes a management approach to long term success through ________.a)Customer needsb)Customer satisfactionc)Customer approachd)Customer demandCorrect answer is option 'B'. Can you explain this answer?
Question Description
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