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Directions: Read the passage carefully and answer the questions given beside.
While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.
The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from ₹16.73 trillion in 2016 to over ₹33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.
During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.
Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?
  • a)
    Offering sophisticated products that are only available in branches is an outdated practice that doesn't take into account the changing preferences of tech-savvy customers who prefer online banking.
  • b)
    For banks, continuing to offer branch-specific products is an expensive practice.
  • c)
    These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.
  • d)
    Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.
Correct answer is option 'C'. Can you explain this answer?
Most Upvoted Answer
Directions: Read the passage carefully and answer the questions given ...
The premise of the argument is choice C. The argument contends that even while most deposit-oriented services have undergone a digital transformation, banks still provide branch-specific goods, especially complicated ones. It is assumed that these branch-specific products have special characteristics or requirements that prevent them from being delivered digitally. Although the argument doesn't explicitly support this assumption, it implies that there are unique reasons why some items are still given through physical bank branches rather than being totally digitalized.
The other responses (A, B, and D) can be disregarded because they are essentially counterarguments to the one provided. Hence, option C is the correct answer.
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Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer?
Question Description
Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer? for CLAT 2025 is part of CLAT preparation. The Question and answers have been prepared according to the CLAT exam syllabus. Information about Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer? covers all topics & solutions for CLAT 2025 Exam. Find important definitions, questions, meanings, examples, exercises and tests below for Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer?.
Solutions for Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer? in English & in Hindi are available as part of our courses for CLAT. Download more important topics, notes, lectures and mock test series for CLAT Exam by signing up for free.
Here you can find the meaning of Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer? defined & explained in the simplest way possible. Besides giving the explanation of Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer?, a detailed solution for Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer? has been provided alongside types of Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer? theory, EduRev gives you an ample number of questions to practice Directions: Read the passage carefully and answer the questions given beside.While digitalization has transformed most deposit-oriented services, banks continue to offer branch-specific products, particularly complex ones. Physical interaction remains crucial for individuals seeking big-ticket loans. According to a global digital banking survey conducted by the Deloitte Center for Financial Services, branches remain the most preferred channels worldwide for new product offerings. In India, 57 percent of customers rely on branches for home loans and rural customers heavily depend on branches for jewel loans. The availability of safety locker facilities within branches also attracts numerous customers, considering India’s significant market for gold and jewelry. Many bankers aver that customers still prefer to visit branches at least once a month. Although the RBI asserts that “cash is king but digital is divine,” India continues to be a cash-oriented economy.The evidence lies in the numbers, with the currency in circulation experiencing a substantial rise from 16.73 trillion in 2016 to over 33 trillion by 2023. With the increase in cash circulation for retail business units, maintaining a relationship at the branch level becomes inevitable for depositing significant amounts of cash at the end of the day. Frequent failures of cash deposit machines, particularly in public sector banks (PSBs), are another underlying reason for branches becoming cash hubs. However, technological advancements expected soon, such as India Stack and an open network for digital commerce, may change this trend. There are other reasons behind the need for branches. People across the globe, be it in developed or developing nations, prefer bank branches due to the trust factor. According to a global survey conducted by Accenture, nearly two-thirds of the 49,000 bank customers surveyed, irrespective of geographies and age groups, pointed out that the proximity of a physical bank branch authenticates the stability and availability of their bank.During a crisis, customers long for familiarity and certainty, and trusting intangible assets becomes highly challenging. For this class of customers, branches act as ambassadors and provide tangible proof of real relationship banking beyond a screen. Branches are also seen as important nodal points for resolving customers’ complaints and issues. As call centers and dispute resolution agencies, especially in the case of PSBs, are not too familiar to customers, branches become the primary interaction points for in-person dispute resolution.Q. Which of the following is an assumption made by the claim that, despite the majority of deposit-oriented services having undergone a digital transformation, banks still provide branch-specific products, especially complicated ones?a)Offering sophisticated products that are only available in branches is an outdated practice that doesnt take into account the changing preferences of tech-savvy customers who prefer online banking.b)For banks, continuing to offer branch-specific products is an expensive practice.c)These branch-specific products are less suited to digital delivery due to particular characteristics or requirements.d)Traditional consumers who are averse to change and less inclined to accept digital banking options are the main drivers of demand for branch-specific products.Correct answer is option 'C'. Can you explain this answer? tests, examples and also practice CLAT tests.
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