Public servants in India develop and implement public policy within a public service values framework. These values influence public servants’ attitudes and actions. They define what the public service stands for. These values guide them in all their activities towards safeguarding fundamental human rights, the dignity and worth of the human being, social justice, and respect for the rich and poor and equal rights of men and women.
This means that, regardless of public servants personal beliefs and preferences and personal relationships with other servants or with members of the community, they must impartially serve the government of the day and treat public and other public servants fairly and impartially. Impartiality implies tolerance and restraint, particularly in dealing with political or religious convictions.
➤ Efficiency and Effectiveness
The community pays for the resources that Public servants use. The community expects Public servants to make the best use of these resources. This means that Public servants must work efficiently and effectively, avoid waste, extravagance and improper use of the community’s resources, and maintain high professionalism, purity, and performance.
➤ Procedural Fairness
Procedural fairness denotes that public servants' decisions must be reasonable, fair, just, and transparent. This means that the reasons for the decisions must be explained. It also means that decisions must be made without bias or the apprehension of bias, that they must be based on the evidence available, and that anyone who is adversely affected by the decision has the opportunity to provide their views.
➤ Avoidance of Conflict of Interest
To ensure that the community perceives the Public servants as impartial, effective, and fair, the Public servants' personal and financial interests mustn't come into conflict or appear to conflict with their official duties and responsibilities.
A Public servant is accountable to the minister for the responsibility and authority he or she exercises on the minister’s behalf. The Public servant is accountable for upholding the law and adhering to the government's policies and guidelines. The Public servant is accountable for ensuring that the government's programmes, schemes, and projects are delivered effectively, impartially, and courteously. Finally, Public servants are accountable for maintaining clear records of the reasons explaining their decisions and implement.
While Public servants must be impartial and fair in serving the government and delivering services to the public, they must also do their best to familiarize themselves with the policies and aspirations of the government of the day and ensure that it receives frank, professional, timely, and comprehensive advice that is relevant to these policies. Responsiveness also means that service delivery is professional and sensitive to the community's diversity.
➤ Avoidance of Discrimination
Impartiality, fairness, efficiency, and effectiveness in the Public service depend on objectivity in personnel decisions. This means that Public servants must avoid discrimination based on gender, caste, race, linguistic or cultural background, or disability in personnel decisions and in their relationship with colleagues. It also means that Public servants must treat all their colleagues, and members of the public, with courtesy.