Time: 1 hour
M.M.: 30
Instructions: Attempt all questions.
Question numbers 1 to 5 carry 1 mark each.
Question numbers 6 to 8 carry 2 marks each.
Question numbers 9 to 11 carry 3 marks each.
Question numbers 12 & 13 carry 5 marks each.
Q1. What is the main objective of consumer rights? (1 Mark)
(a) To promote business growth
(b) To ensure consumers are treated fairly
(c) To help only online shoppers
(d) To reduce government interference
Q2. When is National Consumers’ Day observed in India? (1 Mark)
(a) 15 August
(b) 2 October
(c) 24 December
(d) 26 January
Q3. Which right ensures that a consumer is protected against hazardous goods and services? (1 Mark)
(a) Right to be informed
(b) Right to safety
(c) Right to choose
(d) Right to seek redressal
Q4. Name any one exploitative practice commonly found in the marketplace. (1 Mark)
Q5. What does MRP stand for, and why is it important for consumers? (1 Mark)
Q6. State any one reason why rules and regulations are needed in the unorganised sector. Give an example. (2 Marks)
Q7. What is COPRA? Mention one major feature of it. (2 Marks)
Q8. What is the role of consumer forums in protecting consumer rights? (2 Marks)
Q9. Explain any three rights provided to consumers by law. (3 Marks)
Q10. What were the main reasons behind the beginning of the consumer movement in India in the 1960s? (3 Marks)
Q11. Why is it important to become a well-informed consumer? Give three points. (3 Marks)
Q12. Describe any five unfair trade practices that consumers need protection against in the marketplace. (5 Marks)
Q13. Explain the three-tier quasi-judicial system established under COPRA. What is its significance for consumers? (5 Marks)
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1. What are the fundamental consumer rights recognized globally? | ![]() |
2. How can consumers exercise their rights effectively? | ![]() |
3. What is the role of consumer protection agencies? | ![]() |
4. What are common violations of consumer rights that consumers should be aware of? | ![]() |
5. How has the concept of consumer rights evolved over time? | ![]() |