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Class 10 Economics Chapter 5 Question Answers - Consumer Rights

Q.1. What do you mean by right to be informed? How it protects consumer interests?

Ans. Right to be informed about the quality, quantity, purity, potency, standard and price of goods so as to protect the consumers against unfair trade practices. How it protects consumer’s interests : Consumer can get all information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.

Q.2. Explain how ‘right to seek redressal’ help consumers to protect them against unfair practices and exploitation.

Ans. Right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers also includes right to fair settlement of the genuine grievances of the consumer. Consumer can make complaint for their genuine grievances. Many a time their complaint may be of small value but its impact on society as a whole may be very large. They can also take the help of a consumer organisation in seeking redressal of their grievances.

Q.3. How does logo with letters ISI, Agmark or Hallmark help consumers?

Ans. These logos help consumers to get assured of quality while purchasing the goods and services. These logos are the symbols of trust, confidence and goodwill of the product.

Q.4. How government protects the interests of consumers?

Ans. Government has taken 3 measures to protect the interest of consumers.
(i) Legislative measures : The government enacted a law called Consumer Protection Act in 1986. The act provides for the establishment of consumer dispute redressal mechanisms at district, state and national levels.
(ii) Administrative measures : Public Distribution System (PDS) started by Government to prevent hoarding and black marketing.
(iii) Technical measures : Setting up institutions for fixing up the standards for products like Indian Standards Institutes, are technical measures taken by Government.

Q.5. What is the role of RTI Act in India? Explain.

Ans. In October 2005, the Government of India enacted a law, popularly known as RTI (Right to Information) Act, which ensures its citizens all the information about the functioning of government departments. Right to information has been expanded to cover various services provided by the government. For example, if we buy a product and find it defective well before the expiry period, we can ask for a replacement.

The document Class 10 Economics Chapter 5 Question Answers - Consumer Rights is a part of the Class 10 Course Social Studies (SST) Class 10.
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FAQs on Class 10 Economics Chapter 5 Question Answers - Consumer Rights

1. What are consumer rights?
Ans. Consumer rights are the legal and moral entitlements that protect consumers from unfair practices in the marketplace. These rights include the right to safety, right to be informed, right to choose, right to be heard, and right to redress.
2. How can I file a complaint against a company for violating my consumer rights?
Ans. To file a complaint against a company for violating your consumer rights, you can follow these steps: 1. Gather evidence: Collect all relevant documents, receipts, and communication with the company. 2. Contact the company: Try reaching out to the company's customer service department to resolve the issue. 3. File a complaint with the consumer protection agency: If the company does not address your concerns, you can file a complaint with the appropriate consumer protection agency in your country. 4. Seek legal assistance: If necessary, consult with a lawyer specialized in consumer rights to guide you through the legal process.
3. What is the role of consumer forums in protecting consumer rights?
Ans. Consumer forums, also known as consumer courts, play a crucial role in protecting consumer rights. These forums provide a platform for consumers to seek redressal for grievances against sellers, service providers, or manufacturers. They have the authority to hear consumer complaints, award compensation, and take necessary actions against the guilty parties. Consumer forums ensure that consumers have a fair and unbiased platform to resolve their issues and hold businesses accountable for any wrongdoing.
4. What is the significance of the Consumer Protection Act in safeguarding consumer rights?
Ans. The Consumer Protection Act is a legislation that aims to protect the rights of consumers in the marketplace. It provides a legal framework for consumers to seek redressal for unfair and deceptive practices by businesses. The act establishes consumer forums, sets standards for product quality and safety, and outlines the rights and responsibilities of consumers. It empowers consumers to take legal action against businesses and claim compensation for any harm or losses suffered due to the violation of their consumer rights.
5. How can consumers protect themselves from scams and fraudulent practices?
Ans. Consumers can protect themselves from scams and fraudulent practices by taking the following precautions: 1. Research and verify: Before making a purchase or availing a service, research the company or seller and verify their credibility. 2. Read terms and conditions: Read and understand the terms and conditions, including refund and return policies, before making any transaction. 3. Secure payment methods: Use secure payment methods such as credit cards or trusted online payment platforms to protect your financial information. 4. Report suspicious activities: If you come across any fraudulent activities or scams, report them to the appropriate authorities or consumer protection agencies. 5. Stay informed: Keep yourself updated about common scams and fraudulent practices through consumer awareness campaigns, news, and official websites to avoid falling victim to them.
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