What to do if you encounter technical issues during the GMAT online exam?

If you encounter technical issues during the GMAT online exam, it can be frustrating and stressful. However, it is important to stay calm and follow the appropriate steps to resolve the problem. Here is a detailed guide on what to do if you encounter technical issues during the GMAT online exam:

1. Stay calm and composed:
- Remind yourself that technical issues can happen and it is essential to remain calm and composed throughout the process.
- Panicking or getting frustrated will not solve the problem but may further hinder your performance.

2. Document the issue:
- Take note of the specific technical issue you are facing during the exam.
- Document the error message, if any, that appears on your screen.
- This information will be helpful when you contact the GMAT customer support team later.

3. Take a screenshot:
- Capture a screenshot of the technical issue you are experiencing.
- This visual evidence can be useful when communicating the problem to the GMAT customer support team.

4. Attempt to troubleshoot:
- If the technical issue seems minor and you are confident in your troubleshooting skills, attempt to resolve it on your own.
- For example, you can try refreshing the page, closing and reopening the browser, or clearing your browser cache.
- However, be cautious not to waste too much time on troubleshooting if the issue persists.

5. Contact GMAT customer support:
- If the technical issue persists or if it is beyond your ability to resolve, it is time to contact GMAT customer support.
- Visit the official GMAT website and look for the support or contact section.
- Use the provided contact information, such as email or phone number, to reach out to the support team.
- Clearly describe the technical issue you encountered, providing all the necessary details and screenshots.
- Be patient and cooperative while communicating with the support team.

6. Request a reschedule or refund:
- In case the technical issue significantly impacted your exam experience and you were unable to complete the exam, consider requesting a reschedule or refund.
- Explain the situation to the GMAT customer support team and inquire about the available options.
- They will guide you through the process and provide further instructions regarding rescheduling or refunding.

7. Prepare for reattempt:
- If a reschedule is granted, take this opportunity to prepare yourself mentally and academically for the reattempt.
- Review your study materials, identify areas for improvement, and make necessary adjustments to your study plan.
- Use this setback as a learning experience and motivate yourself to perform better in the future.

Remember, encountering technical issues during the GMAT online exam is not uncommon, and the GMAT customer support team is there to assist you. By staying calm, documenting the issue, troubleshooting if possible, and contacting support, you can work towards resolving the problem and ensuring a fair and successful exam experience.