Refund or Rescheduling of GMAT Exam due to Technical Issues

Introduction:
Taking the GMAT exam online is a convenient option for many test-takers. However, technical issues can occur during the online test, which may disrupt the test-taking experience. In such cases, test-takers may wonder if they are eligible for a refund or if they can reschedule their GMAT exam. This response aims to provide detailed information on the refund and rescheduling policies for GMAT exams in case of technical issues.

Refund Policy:
If a test-taker encounters technical issues during the GMAT online exam, the refund policy varies depending on the nature of the problem. The refund policy is as follows:

1. On-Site Technical Difficulties:
- If technical issues occur at the test center, the test administrator will determine whether the test-taker can continue or if the exam needs to be rescheduled.
- If the test cannot proceed due to technical difficulties at the test center, the test-taker may be eligible for a refund or a reschedule at no additional cost.

2. Online Technical Difficulties:
- If a test-taker experiences technical issues during the online GMAT exam, they should contact the GMAT Customer Service within 72 hours of the test completion.
- The GMAT Customer Service will review the reported technical issues and determine eligibility for a refund or reschedule.
- Refunds or reschedules are typically granted if the technical issues were deemed to have significantly impacted the test-taker's ability to complete the exam.

Rescheduling Policy:
If a test-taker encounters technical issues during the GMAT online exam and wishes to reschedule, the following guidelines apply:

1. On-Site Technical Difficulties:
- If technical issues occur at the test center and the test cannot proceed, the test-taker can reschedule the exam at no additional cost.
- The test administrator will provide instructions on rescheduling the exam.

2. Online Technical Difficulties:
- Test-takers experiencing technical issues during the online GMAT exam should contact the GMAT Customer Service within 72 hours of the test completion to request a reschedule.
- The GMAT Customer Service will review the reported technical issues and determine eligibility for a reschedule.
- If the technical issues significantly impacted the test-taker's ability to complete the exam, a reschedule may be granted without any additional fees.

Conclusion:
In the case of encountering technical issues during the GMAT online exam, test-takers may be eligible for a refund or reschedule. The refund or rescheduling policies vary depending on whether the technical difficulties occurred at the test center or during the online exam. It is crucial for test-takers to promptly report any technical issues to the GMAT Customer Service, providing detailed information to facilitate the review process.