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Consider the following statements with reference to the Interactive Voice Response System:
1. It is an automated telephone system technology that enables callers to provide information.
2. It can provide specific verbal prompts to consumers depending on their inquiry.
Which of the statements given above is/are correct?
- a)1 only
- b)2 only
- c)Both 1 and 2
- d)Neither 1 nor 2
Correct answer is option 'C'. Can you explain this answer?
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Consider the following statements with reference to the Interactive Vo...
Interactive Voice Response System
1. Statement 1:
- This statement is correct. An Interactive Voice Response System is an automated telephone system technology that allows callers to interact with a computer system using voice or keypad inputs.
2. Statement 2:
- This statement is also correct. IVR systems are designed to provide specific verbal prompts to callers based on their inquiries. These prompts guide callers through various options and help them navigate the system to get the information they need.
Therefore, both statements 1 and 2 are correct. IVR systems are widely used in customer service, call centers, and other industries to efficiently handle and route incoming calls, provide information to callers, and improve overall customer experience.
1. Statement 1:
- This statement is correct. An Interactive Voice Response System is an automated telephone system technology that allows callers to interact with a computer system using voice or keypad inputs.
2. Statement 2:
- This statement is also correct. IVR systems are designed to provide specific verbal prompts to callers based on their inquiries. These prompts guide callers through various options and help them navigate the system to get the information they need.
Therefore, both statements 1 and 2 are correct. IVR systems are widely used in customer service, call centers, and other industries to efficiently handle and route incoming calls, provide information to callers, and improve overall customer experience.
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Consider the following statements with reference to the Interactive Vo...
Recently, voters are receiving Interactive Voice Response System (IVRS) calls every day and they want the Election Commission of India (ECI) should order an inquiry as to how the service providers of various telecom firms shared our mobile phone numbers with the political parties.
- It is an automated telephone system technology that enables callers to receive or provide information, or make requests using voice or menu inputs, without speaking to a live agent.
- IVR is powered by a pre-recorded messaging or text-to-speech technology with a Dual-Tone Multi-Frequency (DTMF) interface.
- Types of IVR systems
- Touch-tone replacement: This system prompts callers to use a touch-tone keypad selection to access information. For example, a pre-recorded message might say, “Press one for store hour information,” and the caller would respond with “one.”
- Directed dialogue: This type of IVR provides specific verbal prompts to callers depending on their inquiry. For example, the recording might ask, “Are you looking for store hours or location information?” The caller may respond with “store hours.”
- Natural language: This advanced IVR system uses speech recognition to better understand user requests.
- Benefits of IVRS system
- A well designed IVR software system can help increase customer satisfaction and improve contact center operations and KPIs.
- Particularly during times of high call volume, an effective interactive voice response system can help avoid hold time by helping customers find answers.
- These systems are incredibly cost-effective. They not only reduce high call volumes for customer service representatives
- It has been utilized across a wide variety of industries like: Banking, Customer service, education, Health care, travel etc.
Hence both statements are correct.
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Consider the following statements with reference to the Interactive Voice Response System:1. It is an automated telephone system technology that enables callers to provide information.2. It can provide specific verbal prompts to consumers depending on their inquiry.Which of the statements given above is/are correct?a)1 onlyb)2 onlyc)Both 1 and 2d)Neither 1 nor 2Correct answer is option 'C'. Can you explain this answer?
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