Why involve an auditor in case of a dispute with a customer?
In the event of a dispute with a customer where payment has not been received, it is essential to involve an auditor for several reasons:

Verification of Accounts:
The auditor will play a crucial role in verifying the accounts to ensure that all transactions have been accurately recorded. They will review the financial records to confirm whether the customer's payment has indeed not been received.

Identifying Errors or Discrepancies:
The auditor will carefully examine the financial statements and records to identify any errors or discrepancies that may have led to the non-receipt of payment from the customer. They will conduct a thorough investigation to determine the root cause of the dispute.

Providing Expert Opinion:
Auditors are trained professionals with expertise in financial matters. Their involvement can provide an objective and unbiased opinion on the dispute with the customer. They can offer valuable insights and recommendations on how to resolve the issue effectively.

Legal Documentation:
In case the dispute escalates and legal action is required, having an auditor involved can be beneficial. They can provide the necessary documentation and evidence to support your case in court, if needed.

Enhancing Credibility:
By involving an auditor in the dispute with the customer, you demonstrate a commitment to transparency and accuracy in your financial dealings. This can help enhance your credibility and reputation in the eyes of both the customer and other stakeholders.
In conclusion, involving an auditor in a dispute with a customer can bring expertise, objectivity, and credibility to the resolution process. Their involvement can help ensure a fair and accurate outcome while protecting the interests of the business.